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The 80-20 Rule and Client Drama
The 80-20 Rule, AKA the Pareto Principle, states that “for many events, 80% of the effects come from 20% of the causes.” This can be observed in any volunteer organization, for example, a church, where 20% of the people do 80% of the work. In our eight-plus years of doing web development at Pelago, we have concluded that the inverse of this rule applies to client drama. That is, 80% of your negative experiences will be caused by 20% of your clients (and maybe even a smaller number like 5%). As a small business owner, how do you navigate this effect? You get tough.

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The 80-20 Rule and Client Drama
The 80-20 Rule, AKA the Pareto Principle, states that “for many events, 80% of the effects come from 20% of the causes.” This can be observed in any volunteer organization, for example, a church, where 20% of the people do 80% of the work. In our eight-plus years of doing web development at Pelago, we have concluded that the inverse of this rule applies to client drama. That is, 80% of your negative experiences will be caused by 20% of your clients (and maybe even a smaller number like 5%). As a small business owner, how do you navigate this effect? You get tough.
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