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Put Your Money Where Your Metrics Are
The author discusses how to Link Customer Experience to Employee Evaluation, Rewards & Recognition Within A Culture of Accountability.

Other performance count Related Articles

Do You Know and Plan For The 3Rs for Your Business
Everyone is familiar with the 3-R’s from school – reading, ‘riting and ‘rithmetic. This was our first introduction to an effective performance model. As proficiency increased in each R, performance was further enhanced. Effective performance models by their very design are a continuum that automatically raises performance to the next level.

Performance Coaching
Performance and performance development have to be measured in the consequences or the value to be expected alone. Value means, however, more than performance. Value is rather the result of the operational activity, added value for it so.

Managing Employees Performance
Measuring employee performance has come a long way from the annual performance appraisal to an on-going performance management process. In the past, managers and employees met once a year for the annual performance appraisal (review) to look back at the work done during the previous year and to evaluate what was accomplished. Human resources managers, managers/ supervisors and employees have come to realize that only looking back does little to improve performance. In recent years, there has been a shift away from performance appraisals to a more comprehensive approach called performance management.

Managing Performance: How To Conduct A Performance Review Right
One of the most common questions we get asked is: "We need to do annual performance reviews. Do you have a performance review form that we could use?" While admirable that the need to conduct a performance review is recognized, the purpose is often lost in the frenzy of filling out forms, setting up meetings with employees, and sitting through awkward, contrived discussions with them about their performance. The performance review is about managing and improving performance. It should be a motivating, inspiring process conducted not just once a year, but on a regular basis. In this article, we'll discuss how to effectively manage performance and provide tips for how and when to conduct a proper performance review.
Stress-Free Selling® - How to Make it About Them
You've heard a million times by now to make your sales About Them. But how do you do that???? Here's one easy way how. Take a look at a recent letter or proposal you wrote. Count how many times you wrote "I" or "we." Now count how many times you wrote "you" and "your." If you're like most people, there are ten times more "I's" and "we's" as there are "you's" and "your's." Reverse that! When you write in "I" terms, you write about yourself.

Empowering Sales Beliefs
The sales results you create are based on your performance. Performance has many components for example, our activities and abilities that are typically where many organisations focus on. Yet beneath the surface, our beliefs about ourselves, our customers, our job, can either help or hinder our performance.

Residual Income Affiliate Programs are the Ideal Work at Home Job
Many people like the idea of working from home, but it's not something that should be rushed into. You first must find out what kind of job or program is available to generate the type of income you need to support you and your family. You need consistent and on-going income that you can count on month after month. For this reason, a residual income affiliate program provides a great avenue to get into because you can generate residual income that you can count on when you need it.
How to Build Accountability in Your People
Every manager wants his or her employees to take on personal accountability for their work performance. Here are seven concrete actions you can take to foster that sense of responsibility in your staff. The benefits of this include greater productivity, confident, engaged employees who more rapidly reach their full performance potential, and less stress on you because you know you can count on them. The big bonus benefit is that you will have more time to focus on tasks that are strategically critical to the success and growth of the enterprise.

Passion Trumps Engagement...And Annihilates Satisfaction
Employee satisfaction may not be a bad thing, but it could be a huge distraction from giving people what they really need at the core - to make a difference, to do valuable work, to count. And it could be a bad thing if it shrinks people's souls and the organization's performance. With regard to people, passion does indeed trump engagement. And it annihilates satisfaction. And really, everything else.

Standardizing Performance Reviews
Completing performance reviews on a regular basis is essential for maintaining motivation, assessing department capabilities, and managing your staff effectively. Managers who do not complete performance reviews or deal with performance issues reduce employee morale, decrease credibility of management, diminish organizational effectiveness, and contribute to increased costs for resources. Use Demand Metric’s downloadable Performance Review Template to help you standardize your employee performance review process.
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