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To Grow Your Business Requires Closing the Gap Between Sales and Customer Service
For many businesses, there is a distinct line between sales and customer service. To ensure that the sales process is executed without problems, separate departments have evolved addressing what are perceived to be sales issues and customer service issues. Yet is this really effective given the research about customer turnover, the time to earn a signed commitment and how quickly sales leads become cold?
How Employees Are Your Greatest Asset in Building Loyal Customers
Do you believe that you cannot be the Southwest Airlines of your industry when it comes to building loyal customers? Read how one local retail store in a rather unglamorous and highly competitive industry has not let that belief stop them from becoming successful.
Vision, Innovation, and Teamwork
Vision, innovation, and teamwork are the components for success that this president has chosen for creating a high-performance organization.

Other performance culture Related Articles

Culture and Institutional Reform
Culture is often described as "the way we do things around here." In fact it is more complex. It is also feelings, underlying beliefs, values, history, and assumptions about an organization. Those are rooted in experiences, stories, and behaviour patterns sometimes decades or centuries old. The culture tells people what is and is not okay. Culture is enduring, difficult to develop or reshape.Despite that, fundamental culture change is necessary for the reforms envisaged in Results for Canadians.
Creating a Culture
Every company no matter what size develops some type of culture. The culture can be a productive one or, the culture can be a negative one. Whether you set out to create one or not your company develops a culture. That culture is the perception of employees who see and hear how things are done. Your culture is the summary of your environment, morale and management style. This article discusses what you can do to create the kind of culture which will move your company forward.
Creating a Culture of High Performance
Heroes in sport may be compared to leaders in organizations. How the members behave and perform is often a result of the example set by leadership. For instance, if a company’s set of published standards are that it values responsibility and accountability, but management often does not abide by these stated principles, employees will, as a consequence, feel it is alright to do the same, thus fostering a culture of deception contrary to the stated value. What kind of culture exists in your organization? Does it contribute to the personal goals that you, as a leader, have or envision for yourself and your company? Do changes need to happen in your culture, values, beliefs and norms in order to stay competitive and achieve high performance in today’s radically changing business environment?
Performance Driven Culture - Key to Organizational Success
At the core of each successful organization you will find a culture that strives for better performance every day. Organizations that excel in their domain are nothing but the result of their leaders painstaking efforts to inculcate a performance driven culture.
Building your Leadership Culture for Today’s Business Climate
What is your Organizational Culture? What does "Organizational Culture" have to do with leadership culture?” Do your top executives set the tempo and culture of your organization?

Healthy Salespeople - Healthy Sales Results
As I have stated previously, sales is a demanding profession. Top performers know that to sustain a high level of performance, they need to keep fit and well - both physically and psychologically. They are self disciplined, self managed and take good care of themselves. You only have to look at them and know they are healthy. Their skin is clear, they have a vitality about them that is fresh, their attitude is positive and they are keen to learn. What sort of sales culture do you encourage? Is it one of health and wellbeing or a boozy, extreme living on the edge culture?
Assessing Your Nonprofit's Culture - Seven Questions To Ponder
Have you ever taken a careful look at the culture of your nonprofit organization? Is the culture positive or negative? Do people enjoy working there, or would they rather be somewhere else? The culture of an organization impacts staff retention, client satisfaction, and the organization's overall effectiveness and success. This article provides seven elements that need to be examined, to help your organization develop and retain a positive, healthy, and thriving culture.

Tips to Improve Team Culture
The culture of a team governs its effectiveness. Most teams have a culture that allows adequate performance despite many unfortunate outbreaks of tension and sometimes childish behavior. It is unfortunate that more teams do not experience the exhilaration of working in a supportive culture that produces excellent results. The methods of building teams into high performing units are well documented, but most teams do not go through the rigor required to get to that level. This paper blends well known processes with horse sense born of experience that will allow any team to perform better.

The Importance of Organizational Cultural Values
Values are the bedrock of any organizational culture. In fact, there is abundant evidence that the displayed values (good or bad) of members of an organization culture make a substantial difference in organizational performance. Because of this fact, the statement can be made “values are important” and “culture counts.”

Leaders: Hold Yourself Accountable
A favorite phrase of most leaders these days is that we need to hold our people accountable. It is important to make sure all people are living up to their commitments and responsibilities. One observation is that not too many leaders have the same zeal when it comes to holding themselves accountable for the performance of the entire enterprise. The culture of the organization is what usually determines level of performance, and the culture is created by the top leaders more than anyone else.

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