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Speed Kills - The service standard that does more harm than good
As a business owner or manager, you have probably heard management experts refer to the importance of service standards for frontline employees. The idea is that managers should give customer-contact people a performance goal or service standard by which they can be measured and rewarded. Sounds good in theory. Unfortunately, over my years as a consultant and business advisor, and as a customer myself, I find that some service standards are not only ineffective, they are actually counterproductive. I wonder if this may be the case in your organization...

Other performance goal Related Articles

Do You Know and Plan For The 3Rs for Your Business
Everyone is familiar with the 3-R’s from school – reading, ‘riting and ‘rithmetic. This was our first introduction to an effective performance model. As proficiency increased in each R, performance was further enhanced. Effective performance models by their very design are a continuum that automatically raises performance to the next level.

Managing Employees Performance
Measuring employee performance has come a long way from the annual performance appraisal to an on-going performance management process. In the past, managers and employees met once a year for the annual performance appraisal (review) to look back at the work done during the previous year and to evaluate what was accomplished. Human resources managers, managers/ supervisors and employees have come to realize that only looking back does little to improve performance. In recent years, there has been a shift away from performance appraisals to a more comprehensive approach called performance management.

Designing A Performance Management System
The design of a performance management system requires you to think about the features that would make performance management effective in your workplace. The goal is to design a performance management process that provides an accurate picture of each employee's accomplishments.

The 3E Model for Success of Small Business or Enterprise
Profitability and growth is the life blood of any business, particularly small businesses or enterprises. The need to constantly review the best methods to adopt in achieving that goal is heightened when it comes to owner operated businesses. By learning and applying the 3-E model for success, any small business or owner-operator can significantly enhance his or her profit performance through the use of consulting firms that specialise in the operations and performance improvement of small to medium enterprises.
Managing Performance: How To Conduct A Performance Review Right
One of the most common questions we get asked is: "We need to do annual performance reviews. Do you have a performance review form that we could use?" While admirable that the need to conduct a performance review is recognized, the purpose is often lost in the frenzy of filling out forms, setting up meetings with employees, and sitting through awkward, contrived discussions with them about their performance. The performance review is about managing and improving performance. It should be a motivating, inspiring process conducted not just once a year, but on a regular basis. In this article, we'll discuss how to effectively manage performance and provide tips for how and when to conduct a proper performance review.
Increase Sales By 25 Percent
All sales people need to have a monthly sales goal for themselves. They also need to know how they arrived at that specific goal. Many times, these goals are based upon their past sales performance, but past results may not be indicative of performance.
Unleashing Your Motivation
Motivation is a dynamic state that results in the desire, directional intensity and persistence of behaviour to achieve a long or short- term goal. Without motivation our sales performance and consequently our results can be severely impaired. When we are feeling motivated, we light up our performance like a Christmas Tree and equally when we feel de-motivated, everything seems to be much harder work.
Reasons I'm looking forward to Snow Leopard
I'm looking forward to Mac OS X 10.6 ("Snow Leopard") even though Apple has said it won't sport any flashy new bells and whistles. Building upon Mac OS X 10.5, the goal is to improve overall performance for Mac desktop users.

The Need to Achieve
The need to achieve is one of the more visible needs in our society. It fuels performance in the worlds of sports (Gold Medal anyone?), music, politics, media and certainly, business. We all have a need to achieve. At one level or another, everyone wants to succeed at something. An unfulfilled need for achievement leads to frustration, disappointment and a decreased sense of self-worth. Just think of a simple goal of getting to work on time and the silly red traffic light that prevents you from achieving that goal. Yep, you know the feeling, but these are not feelings we want our team (or ourselves!) to have.

Boosting Your Profits in This Recession - Part 1
There are two types of responses a business owner may have to this recession. One is to panic, which fills your mind with fear, doubt, worry, anxiety and bitterness. The second is to get better. If you are serious about surviving and thriving past this recession, you need to get serious about getting better in all aspects of your business. But, first things first - you need to start by knowing where exactly your business is strong and precisely where it needs reinforcement. Whether your goal is to increase your total net profits by $10,000 or by $10 Million, you need to isolate individual values that collectively contribute to that goal. Remember that performance measured is performance gained.

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