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Garber on Business: How to lose customers through sheer stupidity
Canadian communications companies are fumbling the ball when it comes to 'upselling' existing individual customers. The reason? Too many catches, and a basic dishonesty when it comes to ease of cancellation, should things not work out as planned.
Floating with a sinking feeling a different perspective
Opportunities for adjustment to succeed in the current business climate

Other pertinent questions Related Articles

Put Away The PowerPoint
Do you ever use a PowerPoint presentation for that big sales call? Don't lull your buyers into a comotose state or get stuck not addressing the most pertinent issues to the decision-makers in the room.

Guaranteed Top Search Engine Rankings - Beware Of Fraud!
Among the plethora of strategies adopted by SEO specialists to ensure top search engine ranking are preparation of pertinent content, selection of the most appropriate keyword or key phrases for your product or service.
The Web and the Phone
Include website information on your voice mail. Let your clients on hold learn how to connect to your web site for pertinent information.

How To Improve Your Own Time Management Through Seven Strategic Questions, According To Your Strategic Thinking Business Coach
Time is such a precious commodity and it is highly valued by strategic thinkers. Strategic thinking people want to get the most benefit out of their time and they have discovered that a great way to do just that is to develop the ability to ask yourself the strategic questions at the right time. And the beauty of this technique is that you only need to invest no more than sixty seconds to ask those questions before you begin any specific activity, task or assignment. The skill of asking the right questions must be acquired and as time goes by you will improve your ability to ask the real strategic questions. It is important to learn how to ask questions and one tip is to have your questions begin with the word “what.” Here is a list of seven strategic questions to ask.
Select Seminars and Workshops with Purpose
Recently, one of my clients asked me about a seminar offered by a competitor. His questions to me were, “Howard, take a look at this and let me know if you think I should go, and if you want to come with me?” Rather than answer the questions directly, I left him with these thoughts and some questions to ask himself.
Probing: Leading and Controlling with Questions
What: is a probe Why: do we use probes Questions are one of the most powerful weapons in a salesperson’s arsenal of procedures and techniques. Questions require a prospect to participate actively in the sale. Questions help us learn the prospects hidden wants and needs. Questions give us time to gain lost composure. We must become excellent question askers and effective listeners.

Socratic Struggles
Using the Socratic Method to guide discussions is a well known tool. The method is frequently used in educational situations, but it can be a powerful tool at work if used well. The caveat is that it can be dangerous if used poorly. What has been your experience with using the Socratic Method? Are you alert to when other people are using the method with you? The attached article has some of my thoughts on this subject and gives a list and examples of the six types of socratic questions. 1. Questions of Clarification. 2. Questions that probe assumptions. 3. Questions that probe reasons and evidence. 4. Questions that probe perspective. 5. Questions that probe consequences. 6. Questioning the question
A Closer Look at Money Making Blogs
Blogging is one of the most popular ways of making money online. However, it is pertinent to note that not all blogs or bloggers are successful.
What questions should I ask when buying a business?
There are many questions buyers typically ask when thinking of buying a business that include the level of sales, qualifications and motivations of the employees, questions about landlord and suppliers. While these questions are helpful and appropriate, this article offers some more questions that will help in the decision of buying a business.

Can Your Salespeople Sell More Effectively by Asking More Questions?
Selling by asking questions is hard. A list of questions isn't the answer. Left to their own devices, your salespeople won't be able to create the kind of questions that are needed. You might not be able to either.
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