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Is a Fear of Phoning Killing Relationships?
It is surprising to note how many people have a fear of calling someone to avoid embarrassment. Too often, it is especially ESL (English as a Second Language) learners who really shy away from calling when they should. This article is about a lost opportunity due to such a situation.

Phone Skills Still Important for Business Success - Part I
In this email age, it's still vital to know how to communicate effectively on the telephone. Learn how to portray a professional image even when the other person can't see you.
Phone Skills Still Important for Business Success - Part II
Phone skills are still vital in this email age. Learn how to recognize and respond to others communication styles to achieve more effective results.
5 Annoying Cold Call Mistakes Salespeople Make and What to Do Instead
Most salespeople who cold call their unsuspecting victims have an approach that would give an aspirin a headache. In other words, highly annoying! Here's the 5 most annoying mistakes along with a better way for each one.
Free UP Their Future…And YOURS!
I was working with a client recently who asked "Can you help me find better people?" That's not something I've done in the past for clients even though it's a skill I could apply...so I said "yes". What I find fascinating - even today in 2011, is how many companies are still tolerating "terribly bad behavior" in their employees. There is absolutely no reason to do that - and especially now when there are so many good people out of work who are begging for the opportunity to tie their talent to your company. So what am I seeing... 1. Horrible phone skills. It's almost a laziness on the phone. When calling companies to check out their phone skills, the worst ones either act like I'm bothering them by placing the call, or have no incentive to find the answer to the question I ask. Did you know that often I will ask for their President's

Phone Dynamics
The first step in advancing the productivity of your staff in using the phones is a better understanding in the importance that the telephone can play and how it affects your business. Often a lack of the right attitude is displayed in the treatment towards the receptionist position. The receptionist is usually hired without any guidelines that would be used to hire for an important position.

Other phone skills Related Articles

WHAT IS YOUR TIME WORTH TO YOU?
Excerpt: The following is a true story. For starters, I like to answer my own phone for the purpose of studying the phone and sales skills of the person who is calling me. About three weeks ago, I received two calls from the same, large financial newspaper and both people were trying to sell me subscriptions over the phone. We'll call this paper the DUM Daily Paper.

How Not To Impress People
I answer my own phone. I always have. If I’m sitting at my desk working on something and my phone rings I’ll usually pick it up, even if I don’t recognize the phone number. I know this doesn’t fit the “be hyper-productive” method of life, but I like the randomness of it.
The Phone Tools & Tips Used by the Top Income Earners
Everyone uses the phone, but few use it effectively or even think it's important to learn. The first few seconds of any phone call are crucial. The moment you say "Hello," the listener on the other end of the phone forms a subconscious opinion. When you talk with your prospect face-to-face, he base's his opinion about you on such factors as facial expression, body language, hand motions and voice. On the phone, he can only rely on his ears.

Third Party Cell Phone Insurance Providers and What They Provide
With the price of cell phones and cell phone contracts rising at an exponential rate, it makes sense to many users to purchase a cell phone insurance policy for the device. However, not all cell phone manufacturers offer a cell phone insurance policy, which is why third-party insurance sellers have begun to offer this service to cell phone owners.

Legal Marketing: Is the phone call an outmoded communication tool?
A growing number of people consider phone calls to be interrupting and annoying. The phone call is rapidly fading as e-mailing, followed by an explosion in texting and social media, has pushed the telephone conversation into serious decline. The debate is raging. Is the phone call dead for law firms and their clients? Most attorneys keep in touch with their clients through phone calls, but is that out of date now? Should they be combining phone call with new technology? Read more and figure out where you fall in this debate.
Don’t Blame Mental Pause
Lately I catch myself in mid-action, trying to remember what the heck I was doing. Or trying to remember what I was going to do next, where I was going when I started up my web browser. To add insult to injury, the other night I cut my finger reaching for my phone on my kitchen counter. I'd just turned the lights off but I knew the phone was there. I simply forgot that I’d placed the knife next to the phone. I hurriedly reached for the phone, and sliced myself pretty good.
Free UP Their Future…And YOURS!
I was working with a client recently who asked "Can you help me find better people?" That's not something I've done in the past for clients even though it's a skill I could apply...so I said "yes". What I find fascinating - even today in 2011, is how many companies are still tolerating "terribly bad behavior" in their employees. There is absolutely no reason to do that - and especially now when there are so many good people out of work who are begging for the opportunity to tie their talent to your company. So what am I seeing... 1. Horrible phone skills. It's almost a laziness on the phone. When calling companies to check out their phone skills, the worst ones either act like I'm bothering them by placing the call, or have no incentive to find the answer to the question I ask. Did you know that often I will ask for their President's

How to Click with People on the Phone
Telephone. Tell a phone. There are times when I get the feeling I’m talking to a phone instead of over the phone. Incoming telemarketing calls don’t allow for meaningful connections. And by all reports, cold calls are another example of missed opportunities. Yet there’s no question that you can build connection with people over the phone.

Overcoming Phone Phobia When Working From Home
Why is it that direct sales home business consultants have phone phobia? Most people use the phone extensively then when they start their business something changes and they develop phone phobia. Overcome YOUR phone phobia and make more calls!
Free UP Their Future...And YOURS! (Firing Bad Team Members)
I was working with a client recently who asked "Can you help me find better people?" That's not something I've done in the past for clients even though it's a skill I could apply...so I said "yes". What I find fascinating - even today in 2011, is how many companies are still tolerating "terribly bad behavior" in their employees. There is absolutely no reason to do that - and especially now when there are so many good people out of work who are begging for the opportunity to tie their talent to your company. So what am I seeing... 1. Horrible phone skills. It's almost a laziness on the phone. When calling companies to check out their phone skills, the worst ones either act like I'm bothering them by placing the call, or have no incentive to find the answer to the question I ask. Did you know that often I will ask for their President'
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