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platitude Tagged Articles
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Fail to Plan, Plan to Fail
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| You must have a plan to get to where you want to go. Setting goals is only part of the equation. A good navigation system will give you the road map you require and get you to your final destination without any unwanted detours. |
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Other platitude Related Articles
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More is Said Than Done About Improving Customer Service
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| Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory; it's become a well-proven fact. In Firing on All Cylinders I reviewed much of this evidence. I showed that those organizations with the highest service/quality levels have the highest levels of growth in revenue, customer satisfaction and retention, market share, productivity, safety, and employee morale while also reducing costs. So it's not surprising that the best service/quality leaders are also profitable leaders.
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Navigating Change and Adversity
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| "Embrace change" is a useless platitude mouthed by managers or motivational speakers who have not thought through its full implications - or they are masochists who enjoy suffering. Changes that bring new opportunities or propel us forward are easy to embrace. But many changes look quite negative and are tough - if not impossible - to welcome. This list might include loss of a relationship, a loved one, health, job, money, and such. |
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