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The Art of Customer Service
This blog entry is a response to a topic suggestion by Douglas Hanna. It covers the art of customer service, a subject that is near and dear to my heart.

Other point the finger Related Articles

The Price You Can Pay For Being a Workaholic
A few months ago one of my clients felt a tingling in his finger. Being a workaholic he didn't have time to pay too much attention to it. After all he had meetings booked all day and they were more important than a tingle in his finger. He was about to leave home, then collapsed. Luckily for him, there was another person in the house and they called the ambulance.

Are You Working Yourself to Death
A few years ago one of my clients felt a tingling in his finger. Being a workaholic he didn't have time to pay too much attention to it. After all he had meetings booked all day and they were more important than a tingle in his finger. He was about to leave home, then collapsed. Luckily for him, there was another person in the house and they called the ambulance. John had suffered a stroke. The warning signs were there all along. He smoked, was 30kg overweight, his diet was poor and exercise was spasmodic. He worked long hours and was under enormous pressure. Much of the pressure was due to John's organisational skills.

Personal Alignment
At some point, most of us have experienced that vague feeling that something isn't quite right .... even if we cannot quite put our finger on what it is. Maybe we feel we are running on a fraction of our full potential. Or that we lack the full measure of courage / confidence that we would like to have. Or perhaps we believe we have everything in place, but our intuition does not quite go along with this analysis. This may be indicative that some "alignment" is missing. Here is a brief overview of some of the key elements of personal alignment, even if the full relationship between them is too complex to represent here.

Pointing Fingers In Sales And Management
Remember, when you are not accomplishing what you set out to do, if you point your finger at others and always think that YOU got the short end of the stick there are ALWAYS 3 fingers pointing back at you!
Simple Arithmetic = A Better Life
Is your life perfect just the way it is? If so, you can stop reading now. However, if you’re normal there’s probably something that could be better. Can you put your finger on what you don’t like or are unhappy with? You see, if you can identify what you wish were different, there’s a simple solution – either add or subtract.
Don't Be A Finger Pointer
Are you an exceptional sales manager? You can be you know. It all starts with your leadership abilities and can end quickly if you're a finger-pointer.

Web 3.0- A Semantic Web Experience
Web 3.0 takes you beyond the box you use for information gathering, entertainment or work. It makes your experience so realistic that you can feel everything on your finger tips.
Steve Forbes, Al Gore, & Marcus Buckingham
HR Conventions are a great place to keep your finger on the pulse of current & future events. Betsey shares a little information about what she learned recently.
Sales Leaders Need A Sales Process!
The next time you are ready to point the finger at your sales team and externalize why something can't get done, look at yourself first. Ask yourself if your own skill set and management processes are at the level they need to be to maximize sales team performance. Often we need to change and develop first, before we can expect others to change and produce for us.
Missed Sales Forecasts: Is it the sales manager or the sales team?
It’s the second quarter of the year and revenues are running behind. Sure, it’s easy to point the finger and blame poor results on the sales team. But take an objective step back and ask the question. Is it you or your sales team that is falling short? There is an old saying, “The pace of the leader is the pace of the pack.” What kind of sales leader are you and where could you improve in order to create more sustainable and predictable revenues.

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