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The Joy of Registration Rights
As Jason and I close out our Letter of Intent series, we thought we’d cover one last item that has screwed many a seller – the case where a public company acquires a private company for unregistered stock. Some buyers will try to ignore this – a good seller should work hard up front to get agreement on what type of stock and what kind of registration rights they will be receiving. Expectation setting is key in this situation.
Secret Shoppers and Moments of Truth Build Customer Loyalty
Do you secret shop your organization? Are you shopping where you need to be or where you think you need to be?
How Being a Professional In Sales Will Directly Increase Sales
Is it just me or are a lot of sales professionals missing opportunities to increase sales because of their lack of professionalism? This thought occurred to me during a recent presentation at a business networking event and small business trade show exposition.
Must See Work From Home Franchises For The Pet Lover
People that love pets are quickly becoming the majority, and with an increased amount of pet lovers, comes an increased need for businesses that serve pets and their owners. Here's a look at some of the best for anyone that loves pets.

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“Powerful Communication Tips For Managers and Supervisors, From Your Strategic Thinking Business Coach”
Recently I read about a study conducted in 2001, which included approximately 20,000 exit interviews. A major finding in the study was that poor communications skills of supervisors were a leading factor in poor supervisory behavior, which caused people to leave their jobs. And I believe there is plenty of evidence today that there are many people who have been promoted into management and supervisory positions without the proper communications skills and therefore are causing this dysfunctional behavior to continue in many workplaces. Okay coach, what do you prescribe to take care of these poor communication skills of managers and supervisors? Well, your strategic thinking business coach wants to share thirteen (13) powerful communication tips for them, as well as others in the workplace. Here they are:
Microfinance - Where We Are Now: And Where We Are Headed
All of us who are involved in microfinance know that it is neither just nor economically tenable for financial systems in poor countries to serve only a tiny proportion of the population and exclude the vast majority. We are no longer alone in this. All over the developing world people are waking up to the fact that poor people need - and will pay for - a wealth of financial options, solutions and services, just like rich people. They are realizing that poor people represent a vast untapped market opportunity. And as a result we are witnessing poor people's finance becoming mainstream finance in most poor countries.

The redistribution of poverty
Governments and social movements the world over often call for the redistribution of wealth; that the people with money and assets should give some of these to the poor. They believe that it is merely the absence of cash that makes poor people poor. They are wrong.
Grameen Bank - Alternative Microfinance Approaches
Grameen Bank operates on the premise that the poor remain poor not because they do not have the skills or do not work hard, but because the institutions created around them keep them poor.
The Value of an Accountability Coach
It is estimated that up to ninety percent of our behavior is habitual. That means that up to ninety percent of what you do, you do the same day in and day out - often without conscious thought. This may not seem like a concern, until you consider what percentage of your behavior is sabotaging your success. While you may be aware of some of your bad habits, it takes the guidance of an accountability coach to identify and bring awareness to all of the habits that are confining you to your current reality. Wouldn't it be great if our 'good intentions' worked the way that we think they should? There's often a wide gap between our intentions and our actions. Poor follow through is a fact of life for many of us. It not only threatens our health, but it also prevents us from achieving personal and career goals that are well within our reach.
What Leaders Can Learn From Dog Obedience Training
It is interesting the similarities between managing the behavior of a dog and managing employee behavior. In this article we look at communication, correction, praise, structure, repetitive learning and pack behavior and how it applies to the workplace.
How to Predict Behavior Like Abraham Lincoln Did
Behavior can be predicted in terms of a person's interests, group identity, character, and unconscious needs. If you want to predict behavior, do what Lincoln did...

Business Leaders: Here's a Simple Communication Strategy to Improve Employee Performance
This article identifies an important aspect of leadership communication. Many leaders continually focus on trying to change poor behavior in the workplace by telling people what they don't want them to do. They focus on the negative undesirable behavior. There is a better way that will get significantly better results, that is focusing on just the opposite and this article outlines strategies to do just that.
3 Ways to Recycle Conflict
Early identification of behavior patterns will help you maximize creativity and production while minimizing repeated behavior from co-workers.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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