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poor customer service Tagged Articles



11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.
ARE YOU CREATING RAVING FANS?
Customer service is a key opportunity for most businesses in today’s marketplace to add and keep more customers as well as increase the bottom-line. Unfortunately, today’s customers have been forced to accept poor customer service as many companies have cut back on customer care in order to compete on price and profitability. This decision is hurting top and bottom-line results.

Lesson #5: Use Training To Keep Your Company Current
One of the reasons why Jenny Craig’s weight loss program has always been at the forefront of the industry is because is has always been at the forefront of new research and training. From its initial inception, Craig wanted to make sure that her company had not only the most highly skilled staff on board, but that their program was informed by the most current weight loss trends. To that end, employee training became a crucial component of Jenny Craig.

It's Up to You to Make Customer Service a Positive Experience
Being aware of your attitude and focusing on the Golden Rule will help improve your customer service and keep them coming back.
How Small Business Can Also Offer Perfect Customer Service
Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
Human Resources; How much is enough? A Controversial Perspective
If your HR staff is not providing key reports and developing programs and strategies that either reduce your costs or increase revenue in some way, then you don’t need them at all. I mean that. But assuming you have, or will hire, a Human Resources professional that does or will make recommendations that contribute to the bottom line, the answer is “it depends”.

Leadership Tips to Create Greater Accountability in Your Organization
Accountability becomes mission-critical in challenging times. We need everyone in our organization to take ownership of results and make things happen. Creating an environment of accountability rests with management. Based on our 22 years of experience in organizational development and leadership training, we have discovered that managers systematically remove accountability. As a result the manager themselves ends up shouldering all the responsibility and stress. Here are some practical ideas to create greater accountability in your organization.
Customer Intimacy
Customer Intimacy is going beyond simply building a stronger relationship with your client base to seeking ways to build solid win-win relationships. It means finding COMPLETE solutions not partial ones, for your ideal clients. It means not reacting to every whim of the customer but becoming an indispensable partner. It means moving from a simple transactional mentality to an investor in the customer's success.
Customer Service for the Independent Retailer
Good customer service is the difference between a flourishing store with happy customers and one that is empty and forgotten. Here is a summary of what it means to go up against the big box guys and how you can still compete with them by using the age old advice, as well as a few new tips perhaps you didn't know.

Why Is Building Customer Loyalty So Difficult?
One would think that building loyal customers is truly a no-brainer? Yet, businesses continue to turn off far more customers than they turn on! So what is the answer to building customer loyalty?
Poor Ethics Reflect Poor Business Professionalism & Potentially Poor Business Results
Have you ever considered that not returning a phone call could be a reflection of your own personal business ethics? And possibly the lack of ethics is contributing to your poor business results? Learn what dead horses and business values have in common.
A HEALTHY COMPANY CULTURE FOR A HEALTHY BOTTOM-LINE
So, you want to: • get and stay ahead of your closest competitor; • outpace your industry’s growth trend; and • position yourself for your most profitable year yet as the benchmark for years to come. Easier said than done, yes? Actually, it’s easier to do than you may think.

How well do you treat your customers
Think about the last time you had a negative buying experience. Did it take forever for your call to be answered? Did an e-commerce site fail to respond to your email query? Were you left with a good first impression?
Lessons From Blockbuster A UVP Worth Writing Home About
When Blockbuster first came out with their online movie rental service it was a joke compared to Netflix. I tried it out for several weeks and was sorely disappointed and quickly switched back. What was Blockbuster's problem? Essentially, they had no Unique Value Proposition. Blockbuster could not convince me, and many others, that their service was worth using over their primary rival, Netflix. That has all changed.

Other poor customer service Related Articles

Handling Angry Customers
We’ve all had the joy of being faced with an angry customer for one reason or another. Sometimes it is something your company has done to upset him; such as a late delivery, poor service, a flawed product or a billing problem. Sometimes it’s something you did or didn’t do personally; such as forgot to follow up, messed up his order or just ignored him as a customer. And sometimes it’s something in the customer’s mind or his perception that you or your company did, when in reality it was just that his expectations weren’t set correctly. Whatever the reason, you must deal with an angry customer and do it in a respectful, professional manner.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
8 Tips for Successfully Handling Customer Complaints
Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image. Customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement and provides you with direct feedback from your clients. Deftly handling customer complaints can build you a strong and loyal client base; disregarding them can result in nothing but lost sales and a poor brand image.

ARE YOU CREATING RAVING FANS?
Customer service is a key opportunity for most businesses in today’s marketplace to add and keep more customers as well as increase the bottom-line. Unfortunately, today’s customers have been forced to accept poor customer service as many companies have cut back on customer care in order to compete on price and profitability. This decision is hurting top and bottom-line results.

Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

How Small Business Can Also Offer Perfect Customer Service
Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
Are You A Good Customer?
There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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