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So do we really have control over customer service?
Gary discusses standards set by management and staff within a company. How they might currently be set, how they could be set, what types of measures, control or standards are important or might be important in a company.
SMEs - Are African SMEs serious about business
Overseas businesses often question me as to the ability of South African SME's to deliver

Other poor service Related Articles

Customer Service
The Golden Rule, "do unto others as you would have them do unto you," may seem self-evident in the way we try to conduct our personal lives. Yet this axiom is assuming new importance as a guiding principle in the world of business. The climate of the recession-ridden early 1980s, when customers blithely traded away high-quality service in exchange for price reductions or convenience, is no more. Instead, customers are demanding service again. Companies of all sizes are realizing that their strongest selling point can sometimes boil down to treating customers as they would like to be treated - or better. "Consumers are beginning to feel that their needs haven't been met," explains Bonnie Jansen of the U.S. Office of Consumer Affairs. "They're sick of getting poor service all the time."
Identifying Poor & Pathetic Leadership Styles and Related Impacts
There seems to be a real deficit in good leadership and a large surplus of poor and pathetic leadership in many businesses today. One can easily find example after example of poor and pathetic leadership and the resulting impacts on employees, in particular, and the health of the business, in general. So what are these poor and pathetic styles of leadership? Your Strategic Thinking Business Coach offers a list of ten (10) styles of poor and pathetic leadership.

Microfinance - Where We Are Now: And Where We Are Headed
All of us who are involved in microfinance know that it is neither just nor economically tenable for financial systems in poor countries to serve only a tiny proportion of the population and exclude the vast majority. We are no longer alone in this. All over the developing world people are waking up to the fact that poor people need - and will pay for - a wealth of financial options, solutions and services, just like rich people. They are realizing that poor people represent a vast untapped market opportunity. And as a result we are witnessing poor people's finance becoming mainstream finance in most poor countries.

The redistribution of poverty
Governments and social movements the world over often call for the redistribution of wealth; that the people with money and assets should give some of these to the poor. They believe that it is merely the absence of cash that makes poor people poor. They are wrong.
Grameen Bank - Alternative Microfinance Approaches
Grameen Bank operates on the premise that the poor remain poor not because they do not have the skills or do not work hard, but because the institutions created around them keep them poor.
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.
The Clock Starts Ticking - How not to bomb out with waiting customers
If you ask your customers, “Do you feel more time-poor or money-poor,” the answer almost always is time-poor.

GENERATING LEADS, BRAND, RELATIONSHIPS, AND TRUST AT THE SAME TIME
By Mike Schultz Relationships. Trust. Delivery of superb value. These are core ingredients of a successful service firm. Talk to 100 service firm marketers and leaders, and they'll all tell you (and most of them believe it, even if they're wrong) that their firm is in the top of their industry in each of these categories. Why, then, do service firms typically do such a poor job of bringing relationships, trust, and value into their marketing mixes?

They'll No Longer Pay For Botched Surgeries
So what does this have to do with your business? Unfortunately, everything. You see, workmanship and service is so poor today, it's almost become the norm. It's become expected.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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