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Everyone Has Problems…Do You Have Problem Solvers?
The author examines the value of recruiting, hiring and training front line employees who are equipped to think on their feet and respond to situations in order to mitigate the inevitable occurence of customer progblems. If you have the right people in the right positions, empowering them to act and act decisively is a key to customer engagement and loyalty.
Street Level Marketing Can Boost Sales
Most field sales professionals don’t lack for sales skills as much as they do for marketing skills. This article shares some micro-marketing ideas to help sales reps get in front of more prospects.

Other post mortem Related Articles

Do I Practice What I Preach?
At dinner I was pondering the answer I gave on the post How An Entrepreneur Can Protect Himself Post-Funding. Something was bothering me about it and I thought to myself “do I practice what I preach?” (Amy suggested that I should be bothered by my title of the post, which should have been “… Can Protect Himself or Herself …”)
How to Stop Losing Sales
Have you ever felt that your product or service was an absolute perfect fit for a prospective customer then found out later that you lost the business? If you're like most sellers, you've probably been in that situation more than once. (I have!) Losing a big sale is downright painful. You may also have an overpowering urge to blame the decision makers for making a "stupid" choice or for their failure to see why they should change now. I'd like to suggest an alternative: turn your losses into learning opportunities. Use post-mortem debriefings to figure out how you might have contributed to the lost sale. That's what top sellers do. They assume total accountability for the lost business and then try to figure out how to ensure it never happens again.

Africa’s Infrastructure-Incremental or Entrepreneurial?
Ordinarily, when I run into the opening phrase, ” what Africa needs is…” my mind is then prepared to hear all manners of conjecture next-maybe because the phrase connotes one big homogeneous landscape, where there is uniformity throughout the furthest reaches of the continent. However, that all changed the moment that I stumbled onto Andrew Mack’s blog, yesterday. For his post seemed to start in a similar way, but what came next made a lot of sense to me. This post was inspired by a post on Ethan’s blog, however, Andy holds a slightly different view of the continents infrastructure related challenges.
In Search of Inexperience
TechCrunch published a great guest post by Glenn Kelman, the CEO of Redfin, called “Entrepreneur 2.0.” It inspired me to piggyback on his idea that investing in “serial entrepeneurs” who have already been successful might not be all that it’s cracked up to be and write this post.
Post Acquisition Integration
My friends at FeedBurner surfaced today with a post titled Hello? Hellooooo? In it, they explain what they've been up to post-acquisition by Google. Two words - technical integration.
Excellent Story on the Failure of Monitor110
It's unusual for a founder to write a long thoughtful post on the failure of his company. Roger Ehrenberg - the co-founder of Monitor110 - which shut down earlier this week, did just that on his outstanding post titled Monitor110: A Post Mortem. The post is oriented around Roger's "seven deadly sins":
Driving Blog Traffic From Other Blogs
You’ve spent lots of time creating the perfect blog post, but you’re stumped over ways to bring in readers. You’ve already invited your newsletter subscribers to read your new post, you’ve linked your new post to other relevant posts, and you’ve even mapped out a few follow up posts.
The Last Blog Post
There’s a group effort for bloggers to post their “last post” today. Here’s the premise: If you had one last blog post to send out, what would you say? This is based on The Last Lecture by Randy Pausch.

Does Moore's Law Suddenly Matter Less?
A post in the New York Times this morning asserted that Software Progress Beats Moore’s Law. It’s a short post, but the money quote is from Ed Lazowska at the University of Washington:
Guest Post from Joe Pulizzi of the Content Marketing Institute
We at the B2B demand generation company, Find New Customers, are delighted to bring you this guest post by top content marketing expert Joe Pulizzi, co-Author of Get Content, Get Customers and founder of Junta42. (Full bio follows the post.) Thank you for this great post, Joe.
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