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What to do with the Stock Market Rally
Currently the S&P is at 870. That means it is up about 30% from its bear market low of 670 on March 9. Quite a rally and the question is: Is this sustainable?
Are Customer Satisfaction Surveys a Waste of Money
Customer satisfaction surveys are definitely in! Regardless of where you go or what you buy, the chances are that you will be asked to fill in a form to indicate your level of satisfaction with the product or service. Hotels, restaurants, fast food outlets, car rental companies and motor dealerships are all on the bandwagon. And we customers should be pleased that our suppliers are taking such a laudable interest in our welfare. With all this focus on customers, one would expect to observe a huge outbreak of brilliant customer service and awesome products in the marketplace. Sadly, this isn’t the case. My Mercedes dealership is still the same ineffectual, unreliable, unresponsive clod he was three years ago. All the surveys and irritating telephone calls have not made one iota of difference. So what is the problem?

Other professor robert Related Articles

Robert Kiyosaki Quotes
Robert Kiyosaki Quotes
Reinventing Foreign Aid: "Help Us Help Ourselves"
Participants discussed how to improve aid allocation, increase its efficiency and reduce wastage. The goal is to deploy aid better to enhance the prospects for sustainable development, said Robert Klitgaard, Professor of International Development and Security and Dean, The RAND Graduate School, USA. Joaquim Alberto Chissano, President of Mozambique, agreed that the key issue is efficiency. He noted that often while donors and recipients might agree on principles and delivery terms, full implementation of aid programmes are often not smooth or timely. Problems arise sometimes for such simple reasons as the difference between when the fiscal year begins in developing countries and developed ones. The aid community must look at ways to solve problems and improve efficiency so that non performing countries become performing ones.
GFC – Time to cut costs and jobs or time to invest in your business?
The studies show that the companies that recover quickest from a recession are those that didn’t lay everybody off when the going got tough but that invested in their customer relationships and in growing their market share. (Source: Study by Bain & Company – Article by Robert B. Miller, Founder Miller Heiman. Read the whole article at the Miller Heiman website). Robert says “A slow market is the time to consider doubling down on sales resources
Sell More Stuff - It's Important!
In my last article, I referred to an excellent booklet called “Selling in a Down Economy” by Robert Miller of Miller Heiman, as US Sales performance consultancy with a strong pedigree. If you missed it, the article can be found on my website. This time, I’d like to dig deeper into the sales activity I touched on and that Robert discussed in his article and I’ll give some specific guidance on things you should be doing.

10 Lessons from the Sales Candidate Who Smelled Like He Peed on Himself
It was quite the claim. I remember telling my client that the next candidate we were to interview was the best sounding candidate I had ever spoken with on the phone. Robert, the sales manager, went to the lobby to get the candidate and returned, an ashen look on his face. Ray, the candidate, followed Robert into the conference room and suddenly, I had the same ashen look on my face. It seemed that the best candidate I had ever spoken with by phone was, well, a bum!
"The Bonk Approach to Testing"
Here's a unique approach to testing your staff at the end of a course or period of study and named after Professor Bonk.
The Top 5 Things I Learned From Robert Kiyosaki
The book ‘Rich Dad, Poor Dad’ by Robert Kiyosaki and Sharon Lechter was a revolutionary read and inspired me to move past fears that have stopped me from doing more with my life financially. Reading the book a second time, I really focused on the opposite of all I knew – and those were the ideas of his rich dad. This article covers the top 5 things that I have either gained a greater understanding of or learned more about from Robert Kiyosaki.
Howard Gardner talks about thought leadership and 'good work'
Howard Gardner is the John H. and Elisabeth A.Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education. He also holds positions as Adjunct Professor of Psychology at Harvard University and Senior Director of Harvard Project Zero. Among numerous honors, Gardner received a MacArthur Prize Fellowship in 1981. He has received honorary degrees from 26 colleges and universities. In 2005 and again in 2008, he was selected by Foreign Policy and Prospect magazines as one of the 100 most influential public intellectuals in the world. The author of 25 books translated into 28 languages, and several hundred articles, Gardner is best known in educational circles for his theory of multiple intelligences.
If you work for Money, You will settle for less
If you have happened to read the book Rich Dad Poor Dad by Robert Kiyosaki, you will know that the philosophy of his Rich Das was completely opposite to that of his Poor Dad. During one of his recently concluded seminars, Robert Kiyosaki narrated an eye-opening story on how his Rich Dad taught him a valuable lesson in life.

The 12 Beliefs of Good Bosses
12 Beliefs of Good Bosses – from the book Enchantment by Guy Kawasaki He quotes Bob Sutton, a professor at Stanford University and author of Good Boss, Bad Boss: How to Be the Best…and Learn from the Worst. Professor Sutton compiled a great list of twelve beliefs of good bosses, which we share here.
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