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Lesson #3: Learn To Put People First
“First and foremost is our corporate philosophy, which we call PSP: People, Service, Profit,” says Smith. “If you're going to run a high service organization, you have to get the commitment of the people working for that organization right at the start. If you don't, you'll never be able to deliver at the levels of expectations of the customer.”
Do You Have the Courage to Keep Faith?
Do you have challenges that seem to overwhelm you at the most inopportune times? Do you find yourself needing extra strength and courage to keep going? Learn what to do in the face of adversity. Learn who to gather immeasurable courage from during the trials and tribulations of everyday life.

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How a Simple Change Earned This Contract Cleaner Thousands
Here's a profound statement about price...
And The Goal of Prospecting Is...
Here's one change in your attitude towards prospecting, and new business development that will have a profound effect on your sales approach.

Highly Successful Salespeople Can't Remember What They Say
We were in an internal meeting last week and Frank Belzer said something really profound. Chris Mott asked him to repeat it and he said, "I have no idea what I just said." Light Bulb.
Leadership: The Successful Use of Conflicting Principles
“The opposite of a correct statement is a false statement. But the opposite of a profound truth may well be another profound truth.” -Niels Bohr, Nobel-Prize winning scientist

A Basic Technique to Influence Others
Did you know that the word "because" has a profound effect in the way you influence others?

Don’t Think of your Goals, Think From your Goals
A slight but profound change to think from you’re goal. This is one of those subtle but fine points that makes all the difference in the world.

Deming on Leadership
Here is an interesting personal story of a run-in I had with Deming several years ago that had a profound impact on my understanding of leadership.

Discovering the Entrepreneurial Spirit within you
Sharing of some profound insights on Entrepreneurship after a week end seminar with Michael Gerber.

Strategies to Reconnect with Your Passion
Passion – and knowing what yours is – is a big topic of conversation these days. The answer reveals a deep truth within yourself. You find courage and capabilities that you never knew existed before and you experience a profound sense of authenticity and appropriateness about life. Whether you want to improve your performance in your business, as a parent, in your relationships or simply want to step into the next stage of your life, knowing and living your passion will bring you clarity, commitment, fulfillment and joy.
Re-vector HR Practices to Lift your Service Strategy
Many leaders in organizations don't get the critical relationship between HR Programs and the ability to deliver a Service Strategy in a BE DiFFERENT way. Why is HR so important? Because Programs built for people have an automatic influence on how they behave on a day-to-day basis which, in turn, has a profound impact on delivering a dazzling service experience to customers.

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