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quality of service Tagged Articles



Lesson #3: Take Care Of Your Customers And They Will Take Care Of You
More than anything else, the Four Seasons chain of luxury hotels is known for exactly that – luxury. But, it isn’t luxury in the normal sense. “Our competitors interpreted luxury chiefly as dazzling architecture and décor, but how important is that to our customers?” Sharp asks. “They are mostly executives, often under pressure, fighting jet lag, stress and the clock. We decided to redefine luxury as service.”

The Art of Customer Service
This blog entry is a response to a topic suggestion by Douglas Hanna. It covers the art of customer service, a subject that is near and dear to my heart.

Straightening Ties
As employers compete to hire information technology (IT) professionals in this sellers' market, many are seeking help to develop and implement strategies for staffing their organizations that are more productive and cost-effective and less aggravating. by Kenneth R. Cohen and Ross Reinhold September 2000 - Healthcare Informatics

What Not to Do on a Cold Call Email
Sometimes it is truly impossible to reach a prospect by telephone - and for some prospects email is their preferred form of communication. While nothing beats the direct interaction of a live phone call, sometimes instead of a cold call you simply have to send a cold prospecting email. If you do so, however, be careful. Don’t let this happen to you…

Visual Management - What Get's Measured Gets Improved
A great "how to" article on implementing visual management systems in your business.
Stop “Handling” Objections
The key to getting more clients to say “yes” is to remove resistance or stress whenever you sense it’s there, and bending with objections works better than “handling” them.
Successful Telephone Calls
The impression made when making telephone calls is often the first and most significant quality of service customers are presented with. When making a great impression on the phone, there is a much better chance of converting inquiries into new business.
An open letter to my competition
A letter from the aggressive seller in the market, who is taking your customer’s away from you.
“Don’t get down in the mud with the pigs.
You will both get dirty and the pigs love it.
What are the 3 biggest challenges faced by supply chain/purchasing professionals today? (Survey Result 17)
There are many factors both internally as well as externally that are affecting supply chain/ procurement practices today. From the growing talent vacuum to the continuing lack of collaboration between Finance, IT and Purchasing relative to corporate initiatives. What in your own experiences and opionions are the top 3 issues that procurement professionals face?
Book Review Madscam
George Parker’s very strong opinions on advertising are detailed in his latest book (subtitled “Kick-Ass Advertising Without the Madison Avenue Price Tag”). He rants about the way businesses generally do advertising, what’s wrong, and how to do much better (without spending a lot).

Other quality of service Related Articles

The Added Value - Is YOU!
The words “Quality Service” are deceptive at best. There are at the least two levels of quality service--high quality and low quality. Only you can make the difference in which adjective is used to describe the service levels in your organization.

Sales Training For Service Businesses - Why Should I Use You? - Part 2 of 3
Sales Training is not always what is required for many service companies. Why should some one use you? If your answer is service or quality then you need to read this article as that just won't 'cut the mustard' in today's business environment. Part 2 of 3.
Is it best to be the cheapest or to be the best?
Is it best to be the cheapest or to be the best? If you type in the word "cheapest" into any search engine you will be presented with millions or results of web pages vying for position as the cheapest flights, cheapest Disney tickets, cheapest hotels etc. Is it good to run your business as being the "Cheapest service"? Well I personally don't think so, but there seems to be a huge market out there for this. The problem with competing on price is that if you are not cheaper than your next rival then you have no place to go other than to go yet cheaper still and so on. Alternatively, if you compete on quality or the best service then so long as you deliver an outstanding service and/or quality products and services then customers will not only return to you, but they will also recommend business your way too.
Key Ways to Convey Quality
Let’s say that what differentiates your product or service from the competition’s is quality. It may seem like advertising “quality” would be a breeze, right? Unfortunately, it’s not. Customers hear the word “quality” all the time –often from companies selling low-quality products. In this sense, quality is like trust. If a salesperson resorts to “You can trust me,” it’s often an indicator to beware. Accordingly, if a company is too direct in how it advertises “quality,” customers may ignore the claim or be suspicious of it. So how can you prove that your product or service is the real deal? Following are some often-overlooked ways to convey quality.

Factors affecting the price of PSD to HTML Conversion
The need and demand of PSD to HTML Conversion is growing day by day. With this, the number of service providers are also increasing. The prices too are increasing also. There are so many service providers available, but it is for sure that all of them do not deliver quality services. Some of them are freelancers and some are established companies, where as some are just start ups. So, the question arises how to select the reasonable price for the service.
The Significance of Customer Service
The quality of a business’ customer service to its customers is one of the most visible and significant aspects of organisational performance. Many organisations however find customer service to be one of the most challenging and neglected areas of management. Gary discusses in this article the significance that customer service has to the success of a business.
How To Raise The Bar Of Your Small Business Customer Service?
Profitable companies are raised on the backdrop of excellence in customer service. Irrespective of the size of your business or customers, you have to develop and deliver high quality customer service, which more often is the differentiator between a good business and a great business. As small businesses you can too deliver superior quality customer service by considering these simple and effective points.
More is Said Than Done About Improving Customer Service
Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory; it's become a well-proven fact. In Firing on All Cylinders I reviewed much of this evidence. I showed that those organizations with the highest service/quality levels have the highest levels of growth in revenue, customer satisfaction and retention, market share, productivity, safety, and employee morale while also reducing costs. So it's not surprising that the best service/quality leaders are also profitable leaders.

Successful Change and Improvement Needs Balanced Improvement Planning
As Yogi Berra would say, "It was déja vu all over again." Five years earlier I had conducted a few introductory service/quality improvement workshops for the senior management group and head office support people of a large distribution company. Performance and feedback surveys were conducted and reviewed during these and follow up workshops. The company clearly had problems with sagging morale and customer service, rising costs from inefficient processes and quality problems, and low innovation levels.
Use Strategic Imperatives to Set Improvement Priorities
It was a story with a plot line that's becoming all too familiar. I was meeting with the vice president of a large service organization and his quality improvement support staff. They were frustrated. After a few years of educating thousands of people in their organization, forming and training teams, mapping, analyzing, and "reengineering" a multitude of processes, and "empowering" everyone to improve quality and customer service, little was happening.
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