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Practicing Assertiveness
Very early Sunday morning I was waiting in line at Montreal’s airport. Despite the early hour, the airport was crowded and the lines at each of the security points were the longest I had ever seen them. People were patiently waiting; however there was an older gentleman who became quite distressed as he realized he would miss his flight due to the slow movement of the line. He attracted the attention of one of the officials, however they merely shrugged unhelpfully. Then two European men in their mid 30’s went to the aid of the older man, they asked all the people in the queue ahead of him would they mind if he jumped ahead of them to catch his flight. Of course no one minded and the man went quickly through security.
What culture do you develop?
As a leader have you considered the culture you want in your organization? A culture of an organization is determined by the behaviors and perceptions of your people. Consider, how your people treat your customers, how they treat each other, what their perception of your suppliers is, or more importantly, what do they think of the leaders and managers? You have heard the phrase 'walk-the-talk', people are watching you and based on your behavior they develop perceptions and will act accordingly. As an observer of an organization, it is very easy to identify the culture, one visit to a store, one interaction with the sales team, or customer service department will provide you with an indication of what is happening in that organization.
The Empire Strikes Back?
This week I came across the expression ‘Vigilante Consumer’ for the first time. It seems that consumers are starting to strike back at companies that make it difficult to deal with them when they have a problem. You know what I mean? They have the attitude that they are perfect or at least doing the best that is physically possible to be done and you have a problem that shows a mistake has been made or that the system has failed. You want to explain the problem and nobody listens!

Sales Tip – Selling Without Follow-up with Your Customers or Prospects Gets Poor Sales Results
Salespeople can get a selling edge, even during an economic down turn, by using the same extraordinary follow-up with customers and prospects alike, following some dog treat guidelines.

Investing for Entrepreneurs: Navigating Emotional Mindfields
This is a dizzy market, maybe even ill, but it isn't terminal. Learning how to manage one's own emotions while investing is an important part of success. And, the most crucial factor here is practicing ‘realism over optimism,’ instead of the reverse.

Selling Online - Its All About Selling at the Right Time!
Do you know why some customers and prospects do not buy from you? What can you do to make them buy from you in the future?
The Paprika Effect: The Brain-dead Simple Formula to Instant Customer Delight
It takes a lot of effort and time to add customer delight to your main product items, which are your main course. When it come to the smaller things, the ‘low-hanging fruit’ as it were, if you tweak the little things first, you will create a domino effect so that by the time you reach the ‘main course’, you already have a line of fanatical customers. Think about the various components of your customer relationship. Think about a small thing that other people ignore that you can make great. What tweaks can you make? When you do those little things, you create something for your customers to form a long queue about.
Leaders use the Scales of Balance
How do we balance determination with prudence? How do we have a vision but don't become locked into something and loose sight of opportunities? Can we maintain focus while at the same time stand back and take an objective viewpoint?
Do your own thinking, Don’t let others do it for you
Have you come across a situation where in you wanted to do one thing, but you ended up doing just the opposite just to please somebody else? I happened to come across one recently, and this time instead of being a victim, I decided to be a victor and corrected it. Read on to find out how.

Other queue Related Articles

The Paprika Effect: The Brain-dead Simple Formula to Instant Customer Delight
It takes a lot of effort and time to add customer delight to your main product items, which are your main course. When it come to the smaller things, the ‘low-hanging fruit’ as it were, if you tweak the little things first, you will create a domino effect so that by the time you reach the ‘main course’, you already have a line of fanatical customers. Think about the various components of your customer relationship. Think about a small thing that other people ignore that you can make great. What tweaks can you make? When you do those little things, you create something for your customers to form a long queue about.
Practicing Assertiveness
Very early Sunday morning I was waiting in line at Montreal’s airport. Despite the early hour, the airport was crowded and the lines at each of the security points were the longest I had ever seen them. People were patiently waiting; however there was an older gentleman who became quite distressed as he realized he would miss his flight due to the slow movement of the line. He attracted the attention of one of the officials, however they merely shrugged unhelpfully. Then two European men in their mid 30’s went to the aid of the older man, they asked all the people in the queue ahead of him would they mind if he jumped ahead of them to catch his flight. Of course no one minded and the man went quickly through security.
SBA what is the Transition Phase Alert System?
The Transition Phase Indicator, the tri-color graphic on the SBA Recovery Loan Queue web page, is intended to give lenders, Certified Development Companies (CDCs) and potential borrowers a simple way of knowing whether loans are being accepted into the SBA Recovery Loan Queue and the likelihood of a newly submitted recovery loan being funded.
Should I ask that my loan application be submitted as a Recovery Act loan?
There are several important factors that a small business applicant, lender or CDC should consider when deciding whether to submit a new loan application as a Recovery Act loan that, if conditionally approved will be placed in the SBA Recovery Loan Queue awaiting the availability of funds or as a non-Recovery Act loan (with all applicable fees and a lower guaranty).

The Pursuit of Fast and Easy money – A road to disaster
Daegen had walked to the nearest grocery store at around midnight to buy himself a Gatorade. When in queue the person behind him tapped his shoulder and asked for a $1. Daegen asked him what he needed the money for. The stranger started off by telling that he did not have any money and that he had just got out of prison and did not have a job. Daegen, out of curiosity, asked him why he went to jail in the first place? The stranger said that he used to run cocaine from city to another and that he got caught. He was sentenced to 20 years in prison. As if things were not bad, around the 8th year an inmate...
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