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2009 - A Year of Realignment, Reassessment, Repositioning
But people in the business/consumer computer/entertainment/communications industry have never been short on optomism or ideas. Looking up from what is near the bottom of the valley it is fairly obvious that it will be a long, hard trek back up to the top of the hill. Some firms won't survive by this time next year. Those that focus on developing a strong consumer centric strategy and lead/listen to the marketplace will be light years ahead of the competition when we enter 2010. What's it going to take? What will the the leaders do? We've got a pretty good idea...hope you agree. We know most have what it takes to survive and prosper!

THE MARKET SHIFT -- IN A HURRICANE, EVEN TURKEYS FLY
As the world moves into a difficult financial environment it may not be the best time to start a business or to branch into new markets. Or is it? It takes talent, conviction, determination and strong self assurance.

Driving B2B Sales Performance Improvement
Why do so many business providers struggle to reach their growth potential? Why when there is real market need for their quality business solutions and services do they find it so difficult to gain market traction?

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Excellent Customer Service
Strategies for creating and sustaining a competitive edge are, often, focused on large- scale efforts around product design, financial repositioning, structural-realignment, and capital investment. While these elements do sit at the heart of grandiose plans for taking on and beating the competition, I have been reminded, of late, that excellent customer service is the soul of most business success. Perhaps it is the twelve week marathon through the blended holiday season that has my antennas tuned into the, often, overlooked little things that keep customers coming back or turns them away.

When the Game Changes
The overlapping worlds of business and sports are often used to explain, if only metaphorically, the human condition. As the economic cycle has taken its toll and too many starters find themselves on injury reserve, the process for returning to playing form involves a realignment of the head, heart and hands by way of a surgical reconstruction of the spirit. Jobs, careers and lifestyles are managed patterns of living, tied to individual competence, self-confidence and personal standards achieved through consistent play in a game in which the rules were known and respected
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