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Company Loyalty
If you're in business, do you think your employees are loyal to you and to your company? You probably think they're pretty faithful. But are you really and truly sure?
100 Ways to Succeed #81
100 Ways to Succeed #81:P>C
The most important rule
Have you ever recommended a doctor? On what basis?

Be the CEO of Your Job
Sometimes a person says one sentence that just sticks with you and is so perfect that it defines a whole category of behavior. Mark Pincus, the CEO of Zynga, riffed on the phrase “be the CEO of your job” in a board meeting a year or so ago. It stuck with me and I’ve thought about it many times since.
Managing Through Challenging Times
Tips to manage through this economy
Are We Civil?
Some say we are following the path of ancient Rome and Greece.
Focus on your strengths
Relinquish hats of responsibility so you can focus on the core for sake of the company.
Health Blitz
When you have ADHD, it is easy to forget that your ADHD is just one aspect of you. You spend so much mental energy thinking about how to manage your unwanted ADHD traits, you can forget that you are a whole person made up of many parts. We have lots of incredible body parts: eyes, ears, skeleton, etc. Each of which is nothing short of a miracle. All we have to do, once in awhile, is to get a check-up, so that our body can continue working miracles every day.
Be On Time and Win More Business!
Have you ever arrived for an appointment at the correct time only to be told the person you are seeing is running late? I'm sure that has happened to you on many occasions. In the story I'm about to relay to you, this incident happened to one of my clients recently.
Company Induction Program
An article about using a structured induction program for new starters.

Getting past the Gate Keeper
This time of the year many people are trying to get back into the swing of things after their Christmas break. It's about this time that many sales people begin their prospecting efforts in earnest and many people are back from leave. It is as good a time as any to prospect. So as it's the New Year, I thought we could take a fresh look at some old issues. One of the most common complaints I hear from sales people time and time again is ‘How do I get around the gate keeper?'
Foot Canvassing
An article discussing the benefits of Foot Canvassing
TIPS OF WRITING EFFECTIVE MISSION STATEMENT THAT FITS WITH YOUR ENTIRE MARKETING STRATEGY
Many times you get into a company and the first thing that greets you is the receptionist and the companies' mission statement. The mission statement is either hanged in a huge board for all to see. It will also be on the top page of the brochure, which will be on top of the table at the waiting room. To hang a mission statement for all to see is a great thing; however I have been reading many mission statements in my visits in many offices not in one country but in many and one thing come out clearly.
11 Reasons Selling Sucks!
If you have ever been involved in sales or selling then you may well relate to some of these – and hey please grow the list, I am sure there are a lot more out there that I have not even heard of!

New Client meetings 7 Steps to Success
Meeting potential clients for the first time can be nerve racking. Wondering if they will be a good fit for your Business and services. Wondering if they will like you. Wondering what you should say.Let me give you some straight talking tips on how to make your first client meeting a success.
Increase Your Focus
Unable to concentrate on the task at hand? Don't waste work time with daydreams or frazzled thoughts. Here's how to increase your focus and get back to business.

Sales Training – Salespeople Use Kindness Day to Sidestep Sales Anxieties
How can salespeople use World Kindness Day, a holiday to be kind to others, and celebrated around the world, to sidestep sales performance anxieties?
Free Yourself From Drudgery And Add £000's To Your Profits At The Same Time!
Like most people that go into business on their own, your number 1 priority is the product/service that you established their business to sell/provide. In the early stages of business all your energy is taken getting the business up and running and the records, apart from sales bits, will probably take a very back seat for a long time. The fact is that running a business in the early days involves so many hats for you to wear. You have to be the sales director, buyer, production department and quality control. You also have to become a receptionist, office clerk, helpdesk manager, operation manager, filing clerk, photocopy expert, letter writer, envelope stuffer and stamp licker. It is no surprise to anyone that the day to day bookkeeping gets overlooked!
The Exploratory Meeting
The Exploratory Meeting is a key element in the sales process. Typically the meeting will have been arranged after qualification over the telephone, and a decision made by both parties that it would be mutually beneficial to meet. It is the exploratory meeting that will allow the professional sales person to set the ground rules and get a ‘feel’ for the customer and their needs.

Making Revenue Rain in the New Year
Three tips for customer acquisition and retention that will create a downpour of revenue.

Preparing Yourself for the Big Sale
If you want to earn the big bucks in sales and achieve all your goals and dreams, you have to be prepared. I believe that preparation is the foundation for any level of achievement.This article provides seven sure fire ways to insure that you are one hundred percent ready to capitalize on any sales opportunity.
PROSPECTING - HOW TO GET PAST THE GATE KEEPER
In our telephone prospecting workshops the question often comes up…"How do I get past the gatekeeper on the telephone to reach the hard to get to prospect?" It’s a good question, because some prospects are more difficult to get to than others. So I have a few ideas for you that may help...
HOW TO GET PAST THE GATE KEEPER WHEN PROSPECTING
In our telephone prospecting workshops the question often comes up…"How do I get past the gatekeeper on the telephone to reach the hard to get to prospect?" It’s a good question, because some prospects are more difficult to get to than others. So I have a few ideas for you that may help...
Sell More and Work Less: A Strategic Approach to Sales
The secret to great selling is that less is more. Less confusion creates more clarity. Less activity produces more results. Less indiscriminate effort produces more targeted effort. Selling is the most strategic business function there is, and it ought to receive the thoughtful, purposeful attention you give to the other aspects of your business. Concentrate on fewer deals that are worth more to your company – more revenue, more profit, more long-term repeat purchases. If the market or the economy forces you to rely on small deals, don’t spend a fortune to win each one. Keep your eye on productivity. It pays off. Read on for more insights...

Stop Giving It Away!! Don’t be afraid to get paid for your services
Here it is. The 100% Guaranteed technique to never having the customer say or think “NO” when you are asking for the sale:
A Business or a Job?
The advantage of building a business, however, is that it is as an asset. It can be sold, or franchised, or licensed to other people. The systems can often be replicated, sometimes even in other industries, and that gives a business tremendous financial leverage.

Hooked On Selling
Discover why it’s so easy to get hooked on selling.
Time to Chuck a Sickie!
Why should your employees have all the fun?

Out-tasking or Outsourcing – Which Would You Choose?
Many entrepreneurs are struggling to manage tasks with multiple outsourcing vendors – are they really outsourcing or out-tasking? Outsourcing has significantly changed the way the world does business; it has been termed as one of the top business ideas of the last century by Harvard Business Review. But what is the difference between out-tasking and outsourcing and which one is suitable for your business? This article throws light on the subject and helps you make the right outsourcing decision.

Making Change Stick
How to drive sustainable change.
How to Make Cold Calling Opportunities Out of Voice Mails
Turn voice mails into a cold calling journey of discovery!
Here Is A Quick Way To Improve Your Performance Review
The annual and dreaded performance review. Do you prepare for it? It is a waste of time? It's your personal review...so prepare!
SEO Success Your Websites First Impression
You only have one chance to make a first impression in life. On the Internet, you have approximately 5 seconds to make that first impression and if it isn't enticing, you lose your viewer to the next website -- probably your competitor. You have to generate traffic; but keeping traffic on your website to get a response is just as important.

Being Late Can Lose You Business
What can you do differently to ensure you're on time for all your appointments? Being late sends out many messages... you're disorganised, sloppy and unprofessional. When you can count on someone who is consistently on time the opposite message is conveyed. Just by being punctual makes you stand out from the crowd.
Phone Dynamics
The first step in advancing the productivity of your staff in using the phones is a better understanding in the importance that the telephone can play and how it affects your business. Often a lack of the right attitude is displayed in the treatment towards the receptionist position. The receptionist is usually hired without any guidelines that would be used to hire for an important position.

Other receptionist Related Articles

Phone Dynamics
The first step in advancing the productivity of your staff in using the phones is a better understanding in the importance that the telephone can play and how it affects your business. Often a lack of the right attitude is displayed in the treatment towards the receptionist position. The receptionist is usually hired without any guidelines that would be used to hire for an important position.

Gatekeeper: Friend Or Foe? A 6 Point Plan To Deal With Any Gatekeeper
You’re ready to attempt to sell to the M.A.N., your target Decision Maker in the prospect company. This is when you are likely to encounter a Gatekeeper. They come in the guise of receptionist, assistant, voicemail, secretary or PA in the office, or husband/wife/partner or answer machine in the home. Apart from the mechanical ones, they normally don’t present a problem when you are just checking the accuracy of basic information, and can even be helpful enhancing that information. It’s when you actually want to speak to your target that gatekeepers really come into their own…

Value your time as you can bet your customer’s won’t
Owning your own small business isn’t just a normal job, its 15 jobs or more all at once. You have to be your own PR specialist, marketing manager, bookkeeper, and receptionist in addition to the overseeing the primary product or service of your business – be it website design, marketing consulting, or pottery production. It is highly likely that you work 16 hours a day and only have time for the bare necessities. Maybe you even miss dinner every other day and hardly have time for your family.
TIPS OF WRITING EFFECTIVE MISSION STATEMENT THAT FITS WITH YOUR ENTIRE MARKETING STRATEGY
Many times you get into a company and the first thing that greets you is the receptionist and the companies' mission statement. The mission statement is either hanged in a huge board for all to see. It will also be on the top page of the brochure, which will be on top of the table at the waiting room. To hang a mission statement for all to see is a great thing; however I have been reading many mission statements in my visits in many offices not in one country but in many and one thing come out clearly.
BPO Live Receptionist Service to help businesses
The live receptionist service as offered by a business process outsourcing firm helps to improve the efficiency of the companies to match up with their business requirements.

He’s in a Meeting – or is he? Working with Gatekeepers
When I make cold calls I ask the receptionist to direct me to the person's assistant as she'll redirect me to the appropriate person, get me an appointment to speak with the original person, or tell me how best to move forward. The PA of a high level person is always smart, savvy in the ways the corporation runs, and knows what's going on throughout the organization. Not to mention they know exactly who to bring in and who to leave out: that's their job.
Should You Opt For Virtual Receptionist Services For Handling Your Important Customer Calls?
Appointing a full-time in-house receptionist or using services of a virtual receptionist is a much debated issue when it comes to handling important customer calls. Though handling these calls on your own immediately makes sense; a closer look at issues may reveal more information and help you make the right decision.
How To Reduce Business Operating Costs
Reducing business expenses is always a concern to both small and large businesses. Employing an answering service to manage your inbound and outbound telephone communications can help your business realize significant cost savings versus having your own in house receptionist, customer service, and sales staff.

What Is A Virtual Assistant Business
A virtual assistant business is basically a secretary or receptionist service that answers your calls and routes your messages just as a receptionist would in your own office. Connecting to the virtual receptionist business is often done via call forwarding.

The gatekeeper, screener or receptionist is an ally
Every time you make a sales call, in person or by phone, you are being tested. The first test is by the receptionist, gatekeeper or screener. Chances are you didn't even know you were being tested. If you pass this test, you will be put through to the decision maker with bonus points in hand.

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