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Lesson #2: Prioritize Your Customer
“There is only one boss,” said Walton. “The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Lesson #2: Don’t Try to Tame a Wild Duck
“You can make wild ducks tame, but you can never make tame ducks wild again,” said Watson Jr. “One might also add that the duck who is tamed will never go anywhere any more. We are convinced that any business needs its wild ducks. And in IBM we try not to tame them.”

Thomas Watson Jr. Quotes
Thomas Watson Jr. Quotes

The triumph of the banal
It's true: the vast majority of successful products are hardly remarkable.

Jajah Announces Free Calls
Jajah announced free long-distance calls yesterday. This offer is for landline and cell phone calls from and to the countries listed below. Just a reminder: Jajah is the Internet phone service that enables you to use any phone to call any phone without installing any software or being connected to the computer once the call is initiated.

The 2006 Beloit Mindset List
The 2006 Beloit Mindset List is out, and it's a great reminder of how fast the culture changes, and how little you have in common with people beside you on the bus. Essentially a list of cultural and historical touchstones for the incoming class of 2010, it is fascinating reading, especially for those of us pretending to be capable of investing in things with appeal to this generation.

Go, Coach!
I must admit that, though a fanatic football fan, I find that most coaches' books leave me cold. Not so the recent offering from legendary Michigan coach Bo Schembechler: Bo's Lasting Lessons (with John Bacon).

Be Grateful
I do try to consciously practice gratitude every day, but certainly Thanksgiving is a reminder to us all.

Live a Life of Discovery
"What lies behind us, and what lies before us, are tiny matters compared to what lies within us." - Ralph Waldo Emerson

The Soul of Wit
According to a series of psychological studies discussed on Psychology Today, research participants are able to successfully communicate sarcasm and humor in a mere 56 percent of emails—and most of the senders had no idea their attemps were so ineffective.

The Power of Less: Changing Behavior with Leo Babauta
To learn a skill, I often look — not for the best in the world — but for people who’ve made the greatest progress in the shortest period of time.

Make Change Stick with the Dial Up/Dial Down Game

At my company we have an exercise we call "Dial Up/Dial Down." We use it to push each other to constantly develop our strengths and improve on our weaknesses. We introduce it to clients too. You can use in your own office, in your family, with a buddy, or in any kind of group that cares about each other's success. You can do it alone, of course, but it's not nearly as effective when there's no one to hold you accountable.

How to Turn Limp Affirmations Into Mantras for Success!
To affirm something is simply to declare that it is true. So, creating and using affirmations should be a breeze, right?

Stress Management - Totally FREE

Isn't it so easy to focus on the things that worry us, and on the things we don't have or have lost. It's almost a default mode for some to focus and worry on the POSSIBILITY of what we could loose. In fact, it is in our nature it seems, to do that, even without the added reminder from the media. It's much harder to stay in the present, connect with the moment, and enjoy what you HAVE rather than be anxious and distressed about what you don't have, might loose, or what you can not control.

Your Local Pharmacist Will Not Just Fill Your Prescriptions, But Now Remind You To Take Them
In a recent Pharmacovigilance Breakthrough, Henry Ford Health System Partnered with Rexam and Med Time Technology to Remind Patients to Take Prescription Medication "As Prescribed" In a Bold Attempt To Reduce $300 Billion National Healthcare Problem

Q. What suggestions do you have for retailers who do e-mail marketing?
A. When you send an e-mail, always include a hyperlink to your website. Create winning e-mail subject lines like: "Frankie, seen this yet?"; "Ginger, sorry you couldn't make it."; "Christy, your courtesy reminder."; and "Steve, it happens in 72 hours."

IT’S TIME WE LEARNED A VALUABLE LESSON FROM ADVERTISING
Here's a valuable lesson direct marketers can learn from the field of advertising.

How to Check In On What You're Attracting
Techniques for shifting your thoughts throughout the day.

Seven Ways to Improve Cash Flow In Your Business
Business cash flow struggles? Here are 6 ways to speed up the cash coming into your business.

Lesson #3: Learn The Industry From The Ground Up
To this day, Fox still keeps a copy of his 1952 driving logbook in his office. It is a reminder of the days when he used to cart coal in the winter and soda in the summer around in the back of his used truck. That is, until he was 30 years old and “had six kids and 60 trucks.”

Do people know what you do?
I was with a business contact of mine the other day and mentioned a project that we were working on for a client of ours. To my surprise he said to me, “I didn’t know you did that!”

Federal Minimum Wage Increase
REMINDER: On July 24, 2009, the federal minimum wage will be increased to $7.25 per hour from the current level of $6.55, according to the U.S. Department of Labor.

5 Tips for Keeping Balance While Working at Home

Although working from home has tremendous advantages, it comes with obstacles as well. One of the biggest is not being able to switch off. When you walk out of an office at the end of the day you can forget about work (at least some people can). At home itâ€™s common to feel there's always a bit more you could do before you call it quits for the day. Here are some tips to help you find balance while working at home:

Google

I believe the slogan went "Stop the Insanity". The last thing I want to do is put down the Art (and or science) of Search Engine Optimization (SEO), but with google adding new additions to it's internet controlling algorithm on what seems a weekly basis, I have to reiterate a brilliant idea. The latest update from google is code-name Caffeine, previously Bourbon and before that paragon-alpha...and on and on. Here is the Website SEO tip that will stand the test of time, whether Google, Yahoo or Bing... are you ready??

How to Work as Hard and Fast as you Choose without Burning Out
In this article I'm going to reveal five steps to help you bring a sense of balance to all areas of your life. They are the bottom line starting point for what to do from my successful 7 Steps to Sanity book and programs.

Is Your Advertising Amoral?
You already know that a strong headline gets people to start reading your (advertising or marketing) copy. You also know that the purpose of every paragraph is to get people to continue to read the rest of the copy. But what happens when people get to the end of your copy?

There's Value, Value, Value & Value!
None of us can ever invest enough time in increasing the punching power of our Value Propositions. Ever think in terms of their ubiquity and staying power?

7 Tips to Market and Give a Great TeleClass
how to make the most of your teleclass

Budgeting 101 – Frequently Asked Questions
In a previous article, I outlined the basics of budgeting. Hopefully, if you hadn’t had a budget set already, you sat down and took care of organizing a budget for your household. Why is this important.

SMEs and Client Gifts – should we or shouldn’t we?
As a small business owner, I understand the difficulty in determining whether to give clients gifts at this time of year. In my previous life as a corporate Marketing Manager, I received many gifts, some of which were good while others were just…. Now that I have my own business, I have been wondering what I should do for my clients this silly season. Here are some of my ideas.

BlackBerry and Outlook Tips
Conflicts, repeats, disappearing and reappearing meetings and tasks in BlackBerry and Outlook calendars... infuriating and problematic! The key: Outlook is King. That's really all you need to know - but for good measure, this short article outlines how to deal with calendar items in ways that prevent these problems. (For users of BlackBerry Exchange Server).

Salesmanship 101
One of the keys to achieving selling success is to employ your ears before you engage your mouth. Learn how to ask great questions.

Sales Tip - Stupendous Sales Results Accent Tremendous Value and Avoid Horrendous and Hazardous Actions
Salespeople get more sales with a focus on the only four words in the English language, which end in 'dous': tremendous, horrendous, stupendous, and hazardous.

Everyone SHOULD BE a Salesman

In most businesses a small percentage of the staff is actually responsible for generating sales. Did you realize that you can leverage the strength of all of your employees to “sell” for your company? Sales is the life blood of any business and as sales go so goes profits. All of your employees need to understand that their job security and the viability of their company is tied to the revenue stream.

The BIG Pieces Go in First
As you look at your calendar and set your goals for 2009, consider these twin principles of Balance and Big Pieces. Use this simple tool to increase your success (and your joy!) in the year ahead. Put the BIG pieces in first, and give them the necessary time, energy and focus to create the balanced, satisfying life you deserve.

Home Business Expert: How To Link To Other Websites
Knowing how to link to other websites is very important when you want to make your website stand out in the search engines. Achieving this can be very important for a home business.

What Recession ? SELL
If you are in the SALES Game you have to adjust your strategy and target markets.

WHY AND HOW TO MAKE MAKING CHOICES THAT ARE IN YOUR BEST INTEREST A DAILY OCCURRENCE

The dictionary defines choice as “the act of choosing; selection; the power, right, or liberty to choose; option; an alternative”. We sometimes hear ourselves or others say, “I have no choice,” when really what we mean is “I feel obligated.” There is always a choice. Sometimes one must choose between two unattractive alternatives and often times making the choice that is best for you carries with it repercussions from friends or coworkers, but that isn’t the same as actually having no choice at all. I encourage and challenge you not to confuse hard choices with no choices.

Increase prospecting results by integrating your touches
Connecting with prospects for the first meeting requires persistence, consistency – and simply wearing them down. You can speed your access time by integrating your communication strategy with multiple connection methods without frustrating prospects.

FOR THE WANT OF A NAIL
For the want of a nail is a great old rhyme that communicates a very powerful message about how to ensure success in doing what is important to us.

The Self Promotion Piece - Bringing a Graphics Standard into the Business World

All business owners are familiar with the corporate brochure, but rarely is it utilized in the same way by companies in non-creative fields. Most corporate brochures end up serving either as extended ads (too obviously self-serving, unless the ad is the purpose), or dry company profiles (which are, well, dry). I often suggest a more creative approach to my clients… a “show” rather than “tell”.

10 Common Bookkeeping Misconceptions That Your Accountant Doesn't Want You To Know The Truth ABout!!
Bookkeeping is one aspect of business that everyone I come across seems to dislike with a vengeance. Personally, I cannot understand that because I love bookkeeping! However, over the years, I have continually bumped up against people who have the following “points of pain” with bookkeeping:-

Your Sanity Savers - Have Time for the Good Life - Part Two
Interruptions can be a huge time waster! Today there are more ways than ever to get interrupted, someone at your door, phone, cell phone, pager, instant messaging, email and more. Gain control of your environment by practicing some of these tips. The following tips will help you gain control of your time and your sanity!

Making it Easy for Customers to Say "Yes". How to Make Cross-Selling Work.

“Would you like fries with that?” Some say those are the six most profitable words in business. And cross-selling can indeed ramp up the profitability of your sales. Yet at the same time, clumsy cross-selling attempts can turn-off customers in no-time and leave a sour taste that damages customer retention. This article explores the circumstances in which cross-selling can effective - and how to make it work.

Sales or Life in a Major or Minor Whirlwind?
Selling and life are as unpredictable as a whirlwind. Regardless of the type of customer (size and type of whirlwind), time to a decision (when a whirlwind happens) or direction the sale takes (the journey and dissipation of a whirlwind), you can take actions to move yourself forward to attract more customers.

OHS Risk Management and Corporate Governance
In New South Wales, an unauthorised work procedure escaped the attention of management and eventually led to the death of two workers. The unauthorised procedure had been introduced by a supervisor, employed into the business, who had used it in his previous work. It was handed down from the supervisor to other employees.

The Attitude of Gratitude

The other day a client sat nervously in my office, dismissing her "silly" feelings preemptively with a wave of her hand. “Please explain,” I encouraged. She pulled a tissue out of the box and dabbed her eyes, looking at the carpet as she spoke. “I’ve had a lot of health problems recently. I don’t want to be a complainer but it’s been a push just to get up in the morning and go to work. Yesterday, my boss just left a stack of work on my desk and walked away without a word.” With that, her voice broke.

Have You Backed Up Today
You may have a qualified tech support person that will install an automatic remote backup for you. But if you don’t, I recommend you contact my tech, Michael Glanton. He provides quality service and you may reach him at michael.glanton@g2web.com or by phone at 214-256-4893.

The Dreaded "To Do" List
Most of us have one, yet rarely are they used in the right manner. I’m referring to that dreaded to do list. More often then not, instead of creating organization, they create overwhelm. What does your to do list look like? How do you manage the beast?

Local versus National Coverage

When planning for your Press Release, you decide who would be the most interested in hearing your story as well as where your audience is located. If you are releasing information about a local public event, it would seem obvious that you would want to notify the public through local newspapers, newsletters, radio and television. You would also want to make sure the Press Release includes the actual dates you want the release published. If it is not published in a timely manner, it might be too late.

Follow up Sales Effectiveness
After sales customer follow up and prospect follow up are important to top salespeople success. You don’t have to be pushy, don’t have to forget and you don’t have to be hit or miss.

The Customer is Always Right, (Especially when you think they aren't!)
It takes a long time for a self employed business owner to build up a reputation for great customer service. I am a caring person, and putting customer service first is something I hold very dear as an important aspect of how I do business.

Shades of Grey

A paperweight sits on my desk, etched in silver the message: Life isn't always black and white. It serves as a reminder there are few absolutes at work (or in life). Yet, it would be easier if there were; if good ideas from bad, trustworthy people from non-trustworthy, and right paths from the wrong ones could easily be discerned. I've learned in twenty years in management that increasing one's perspective increases the grey, as words like always and never become obsolete for describing most situations and most people.

Seeing Perfection without Judgment

Happiness does not depend on outward things, but on the way we see them. Leo Tolstoy Do we hold a vision of perfection in our life? Taking in an exquisite sunset, gazing at the ocean waves, smelling pine trees in a forest, gives us a feeling or sense of perfection and beauty. We can experience perfection when we watch a child laugh and play, or as we complete an exciting project we worked on. Yet there are many times when perfection seems like a far off dream; something we can't quite grasp. We become caught up in the struggle of a situation, or frustrated because someone else doesn't seem to live up to our expectations. We may criticize our self because we are not attractive enough, funny enough, bright enough, or as resourceful as we think we should be.

To Get Promoted Try Promoting Yourself: Selling You Ideas, Your Vision and Yourself
If you're not getting where you want to in your company, maybe you need to become incredibly credible. And promotable.

How to Present Formal Recognition That Makes Their Day!
Public award presentations require preparation, planning and good intentions. This short article will provide some insight into what makes formal recognition meaningful.

Why Money Can Sometimes Buy "Happiness"
We've all been told since we were small children that money can't buy happiness. And many of us rely on this maxim throughout our lives, but perhaps not in the way we should.

Christmas Carols can help you manage holiday stress!
Yes, those Christmas Carols we hear every year can help us manage the holiday stress. Check out these helpful tips ...

Creating Your First Newsletter
Part of any successful business is building a relationship with your contacts and any prospective clients. A newsletter can be a useful way to keep in touch. Not only does it act as a reminder of who you are and what you do but it provides an opportunity to add value and let them know about your services and products.

How Not To Sell Your Product or Service
Letting people know about you and your services doesn't have to painful or scary. Today I received a reminder of how not to sell. This is something every new entrepreneur can learn from.

7 Ways To Stop Selling & Start Building Relationships
Sometimes we can all use a friendly reminder to keep us from backsliding into old ways of thinking about selling that lead us down the wrong path with potential clients.

Life and Home Business - Is it for you?
Just a brief introduction to things you may need to start and succeed in leaving your cubicle. Most may just be a reminder, but often a reminder is a valuable tool. Working from Home is an amazing lifestyle, if you have the tools to succeed.

Losing friends and family for your pursuit.
There is something that has always bothered me and it was the constant reminder that you will have to change your friends if you want to succeed.

Celebrate Your Life
Adults with ADHD often dislike their birthdays. It's a reminder that their life isn't where they want it to be compared to the lives of their non ADD friends.

7 Proven Tools that Increase Marketing Response for Community & Nonprofit Events
Creating goodwill. Giving back. Celebrating your community. They'll travel home with visitors and serve as a repeated reminder of your organization or cause.

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