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Succession Planning - Your Operational Necessity
Robin Throckmorton, MA, SPHR and Patti Dunham, MBA, MA, SPHR work together to share different perspectives on succession planning. Will their information help drive your organization to finally take succession planning serious?

Lesson #2: Care for Your Customers and They Will Keep Coming Back for More
When Bean first founded his company, he did so with one golden rule in mind: “Sell good merchandise at a reasonable profit, treat your customers like human beings, and they will always come back for more.” Today, Bean is a legend in the industry for his willingness to go above and beyond the call of duties for his customers. From having a 100 percent money back guarantee to keeping stores open 24 hours a day, seven days a week, Bean placed the customers’ priorities at the heart of everything he did. And that was why they continue to reward his company so well.

Bench Strength - The Key to Replacing Salespeople
When you send your replacements into the field, are your fingers crossed hoping they don't make mental errors that help competitors close business or are you confident because your replacements are better than those you replaced? Those are the two keys right there:

Work Force Flexibility: Staffing for a Better Bottom Line
Flexibility. Workers want it. Businesses need it. Staffing firms provide it.
How to Find More Sales Opportuntities without Cold Calling
The two biggest problems for most companies right now, in this economy, are delayed closings and not enough new opportunities. I've tackled delayed closings, so today, with a little help from my friends, I'll tackle not enough new opportunities. I mentioned in my last post that (most of) you need three times more opportunities than ever before to make up for the late stage opportunities that aren't closing right now.
Prospect to Prosper
There’s an old joke the rookie sales rep asks her sales manager ”How long do I have to keep prospecting?” Her answer, “Until you want to.” Most of us are like the rookie; we prospect because we have to. In the beginning we have to generate leads to build a good book of business. Then we have to prospect to find replacements for the inevitable 20% of our clients that become inactive each year. Does it ever end?
Salespeople Can Conquer a Sales Slump Like Getting Out of Quicksand
When you’re in quicksand, like a sales slump, if you have a lot of heavy stuff strapped to you, like limiting beliefs, you will not get out. Top salespeople don’t get caught in a sales slump, even in the toughest of times, because they know what to do to steer around a slump.
10 Tips For Choosing The Right Direct Sales Business
There are many different types of direct sales companies who want you to join their team. Considering the different kinds of products and services these direct sales businesses have to offer, it is important to select the right one for your lifestyle, schedule and personality.
Succession Planning: Refilling the Pipeline
In the next 3 to 5 years, the first surge of Baby Boomers is expected to exit the workforce. The volume of turnover could be unprecedented and its impact on all organizations will be dramatic. Beyond the loss of people, there will be significant loss of experience, knowledge, perspective and wisdom. This prospect of losing so much talent and knowledge in a short period of time has forced even the most reluctant to take notice and begin focusing on succession planning.

Mirror, Mirror on the Wall – why do my employees come to work at all?
How to improve employee productivity
Successful Succession Planning - Driven By Managing Performance
There are a number of areas to keep your eye on as part of your succession planning activities. Top of the list has to be that as you formulate your ideas to get those people organized to be top class performers, you need to know how they are doing, right now. Here are some ideas...

Business Succession Planning - Three Fundamental Reasons You Need It Now
Succession planning is a simple enough process for managers and business owners to have the people they need, when they need them, all the time. And this brings them significant benefits. If that's what you want right now, here's three great benefits...

Other replacements Related Articles

Effective Written Responses to Customer Problem Situations – How to Handle Customer Complaints as part of your web-based business
Dealing, in writing or over the phone, with Customer Problem Situations is always something we would like to avid or ignore. But handling Customer Complaints, Customer Returns, and Product Replacements is an inevitable part of any Customer Service Business; especially, if you are selling via the internet and shipping product to your customer. Here are 8 tips to help you write an effective email or letter to address your customer's problem. Preserving customers for repeat business is one of the most effective ways to grow your business.
Prospect to Prosper
There’s an old joke the rookie sales rep asks her sales manager ”How long do I have to keep prospecting?” Her answer, “Until you want to.” Most of us are like the rookie; we prospect because we have to. In the beginning we have to generate leads to build a good book of business. Then we have to prospect to find replacements for the inevitable 20% of our clients that become inactive each year. Does it ever end?
Bench Strength - The Key to Replacing Salespeople
When you send your replacements into the field, are your fingers crossed hoping they don't make mental errors that help competitors close business or are you confident because your replacements are better than those you replaced? Those are the two keys right there:

How the Rapid Rise of Social Media, Social CRM Impacts Customer Loyalty
New technologies are not replacements for loyalty or CRM, but rather as complimentary technologies that can increase the efficacy of existing infrastructures.
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