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The 80-20 Rule and Client Drama
The 80-20 Rule, AKA the Pareto Principle, states that “for many events, 80% of the effects come from 20% of the causes.” This can be observed in any volunteer organization, for example, a church, where 20% of the people do 80% of the work. In our eight-plus years of doing web development at Pelago, we have concluded that the inverse of this rule applies to client drama. That is, 80% of your negative experiences will be caused by 20% of your clients (and maybe even a smaller number like 5%). As a small business owner, how do you navigate this effect? You get tough.

Other reporting service Related Articles

Communicating Sales Info To Your Board
My partner Chris Wand is finally blogging (even though he’ll deny it) over at AsktheVC – he’s writing a series on what should be in a “board reporting package.”

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
Attention and Distraction
The idea of whether the Internet is making us more intelligent or less intelligent, more vulnerable to distraction or more capable of skillful multi-tasking, seems to have obsessed the majority of print and online media journalists lately. No doubt these journalists are concerned with the fate of their jobs, as print media dwindles and people become increasingly less likely to pay for reporting that often costs thousands of dollars to accomplish. Out of this so-called “crisis of attention” has emerged a new genre of writing, a kind of meta-reporting in which journalists, distracted by the swarm of new media overtaking print, are focusing their attention on new neurological research and technological advancements to try and figure out where the future of their own profession, and indeed the entire globalized world, is headed.
So what is the Definition of a Manager?
A classic definition of what managers are about is that ‘Leaders do the right thing and managers do things right’. A more standard definition is that managers would work towards the organisation’s goals using the resources at their disposal. It of course also depends on the size of the organisation. Larger companies might require managers to oversee the efforts and achievements of a further level of managers. A General Manager might have several other managers reporting to him or even several levels of management reporting to each other.
Honesty is Still the Best Policy
Warren Buffet Business Principle # 12 deals with candor in reporting about the important things in appraising business value. Read the actual Principle in the Berkshire Hathaway Annual Report. Below is a discussion of the ideas inherent in the principle of being forthright and candid about giving facts about how your business is doing. Every business can apply this principle in reporting to shareholders. Candor is not always easy but it wins out in the end.

Manage Results with Activity Reporting
Many low performers stay under the radar for months before it becomes apparent that they are not actually doing any work of real substance. Be proactive with managing results and implement a weekly or monthly activity reporting process. Use Demand Metric’s Activity Reporting Tool as a starting point for this initiative.
Protecting against fraudulent financial reporting
The National Fraud Authority recently reported a significant increase in the volume and value of frauds, and this is likely to continue to rise. False accounting or fraudulent financial reporting is likely to be by far the largest corporate fraud risk as we go into 2010. Management in many businesses is under huge pressure to demonstrate growth and absorb any previous over-reporting.

How to Judge a Court Reporting Service
Business advice from the Philadelphia court reporters at Kaplan, Leaman and Wolfe on how to judge the skill of a court reporting service.
Stress Management Tips: Managing Stress in the Workplace
Now, more than ever people are reporting stress issues in the workplace.
Taking Adverse Action Requires an Eye on the Clock
According to the broad definitions of the Fair Credit Reporting Act, a denial of employment would constitute an adverse action. Any decision that is adverse to the interests of the current or prospective employee would similarly fit within this definition. When employers use background screening companies (consumer reporting agencies) for employee background checks (including credit reports, employment verifications, criminal records screening, driving records, and more) to hire new employees and evaluate existing employees for promotion, reassignment, and retention, they are bound by FCRA regulations. One of the keys to maintaining compliance with the FCRA as it relates to adverse action is the timing of required adverse action notifications.
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