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Breaking Down Goals For Success Into Manageable Steps
Chunking. This tool is a valuable resource for helping to develop the mindset for marketing success. It is extremely versatile. Chunking is effective with breaking goals down into easy manageable steps for success. You can also use chunking to clear blocks and work through resistance.

The four Stages of Change
Change is inevitable, and many people fear change. Not too many leaders view change as a specific process that can be managed. This article gives a four step model for making change in organizations.

Proper Time Management Earns Trust and Success

If you are regularly rescheduling, canceling, missing, or late to meetings you must read this article. Keeping your time commitments is a success secret that I share with every client. However, many do not take it seriously at first. They find it hard to accept that time management provides such a big opportunity. This is particularly true in Miami, where being late and canceling meetings is an epidemic of grave proportions. Resistance notwithstanding, time management is a concept that is basic and simple to apply, and the positive results are astronomical. Whether you are in sales, management, or working your way up the ladder, being on time and keeping your meetings can be a goldmine. I have had clients partially apply this secret and the results are automatic. Interested? Then read on!

Dealing With Resistance: The 4 + 2 Method
Six steps for responding to resistance. Combines principles from both Aikkido and Gestalt Psychology into a practical approach that first acknowledges an employee's resistance (and power not to cooperate) and then opens him/her up to consider and accept the rationale for your position or performance expectations.

"How Having the Right Mindset Can Change the Results of Your Efforts"

The right mind-set, especially of the way you think of yourself, can have many consequences in the results of your efforts. Those that acquire positive thoughts and can apply that sense to their lives and efforts made also acquire the greatest outcomes. Itâ€™s a known fact that your thoughts control what you attract, whether negative or positive. Itâ€™s a simple concept known as the â€œLaw of Attractionâ€. If you can master this law of attraction, the possibilities are endless. Doors that have been closed by resistance will open without effort.

Change is a Fact of Life --- Six Keys That Make a Difference

Without change your company becomes stagnant, uncompetitive and boring. A leader's major responsibility is to create change, instigate change and then manage change effectively. In spite of the fact that creating change is a key competency required to be an effective leader, most people resist change. This includes leaders themselves. However, effective leaders accept change as a positive force and they are able to convince those that follow them that change is nothing more than a roadmap to a new and better destination. How do these leaders minimize that natural born resistance to change?

Do You Get Frustrated With Others?
Do you believe that your frustration with others is being caused by them? Discover the real reason for frustration.

Managing Resistance

How do I overcome objections? How do I handle “NO”? How do I deal with difficult people? At the beginning of our leadership development workshops, when we ask the participants what they would like to accomplish, these are by far the most popular responses. Many people seem programmed to think if they can overcome, handle or minimize negative points of view, then others will drop their resistance and the goals will be achieved. In other words the belief seems to be “If I prove my point, you will you drop yours.” Dean Rusk, the Secretary of State under President Kennedy exposed the futility of that logic when he said, “To me, the silliest argument in the world is, ‘If you knew what I know, you would agree with me.’”

Communicating Challenging News
Communication is tough at the best of times and even tougher when it is challenging news on a departmental or company level. Most sales leaders do not communicate challenging news well. Learning to improve their communication tactics will help them face less resistance and facilitate a smooth transition when changes are to be made.

Managing the Transition: How to Face Employee Resistance Head On When Introducing Workplace Changes
3 Ways Leaders Can Face Employee Resistance Head On to Make the Transition Easier for Everyone Involved

The Relationship Trap:
Do you sometimes feel trapped, knowing that your partner is going to blame you, when your partner says "Let's Talk"? Do you give in or get angry and withdraw because you don't know what else to do?

Resistance to change: inexplicable, irrational, and real

When it's time for us to change, we must make sure that we somehow integrate the new with the decisions and behaviors we've already created and maintain daily. Until or unless we are able to figure out how to reconfigure our rules and roles and relationship and ego issues, we will take no action at all - even if it means sticking with something that's less than successful. That's right: even with a 7% closing ratio, many many sales professionals would prefer to continue doing what they are doing rather than change and mess up what they have grown accustomed to and have rationalized and internalized.

Are You Caring or Caretaking?
Do you sometimes give to another and then wonder why your giving is so unappreciated? Discover how much your intent affects the interaction.

The "Oh Shit" Board Meeting
Peter Rip has a funny (and painfully familiar) comment about the near-inevitable "Oh shit" moment that comes at the first board meeting of a newly-financed early-stage company:

The forces of mediocrity
Maybe it should be, "the forces for mediocrity"...

Quieting the lizard brain
How can I explain the never-ending irrationality of human behavior?

Tim Ferriss Scam! Practical Tactics for Dealing with Haters
I recently spent a week in Amsterdam enjoying bicycles, canals, Queensday, and… ahem… coffee shops. For real. Honest. The best coffee I’ve had in Europe has to be De Koffie Salon.

Acknowledging the Gorilla
Resistance comes in many forms but avoiding issues can be the death of sales. This example will demonstrate how anyone can overcome resistance.

Change Leadership: The Keys to Success

Responding to and initiating change in today’s organization is a prerequisite to maintaining or gaining competitive advantage. Yet many organizations fail in bringing about worthwhile change. If you are tasked with leading a change initiative in your organization, then this article is essential reading. Leslie Allan provides a starkly honest and compelling overview of what it takes to be a change champion in today’s business environment.

Resistance to Gratitude: Why Isn't The Law of Attraction Working for Me?
Do you find yourself resistant to expressing gratitude for what you have? Are you stuck in your ability to manifest what you want?

Speak and Think the Positive
To often we fail to speak and think the positive, instead we are negative about things and that only brings us more discomfort. No matter what area of life we consider, being negative about it only makes things worse.

Anger Rising
Anger is a feeling that is or has been a challenge for most of us to accept and express in healthy ways. Collectively, we receive a multitude of messages about anger being ‘bad’ or ‘negative’ or ‘wrong’.

How to Close the Deal Your Salespeople Can't Close

Sometimes, when your salespeople are trying to close a sale, the deal stalls, gets put-off, or simply doesn't close. This is followed by, well, follow up, leading to more put-offs. There are many reasons why this happens but for the purpose of this article, let's simply assume that the prospect has every reason to buy and the salesperson did not do anything glaringly wrong along the way. Simply a closable opportunity that hasn't closed yet. In situations like this, there are usually two things going on:

Becoming a Rainmaker
The most effective approach to improving marketing skills is one that results in a fundamental shift in a person's perception of himself, others and the whole marketing process. Marketing is not simply a "numbers game." A person in any field of endeavor can learn to view marketing as an opportunity to do something positive for others, for their company and ultimately for themselves.

Slowing Down - A Pathway to Inner Confidence

It is safe to assume that all of us know the feeling of our days flying by. For myself, I busily coach and in between sessions complete my list of daily To Do’s - both for my business and for my personal life. I enjoy feeling engaged and productive - it’s a natural part of my personality. When I’m in the creative flow and building a sense of momentum in moving forward, I feel good. At the close of an active day as I allow myself to truly stop and rest, I realize that it would have been okay for me to slow down in between my coaching. Yes, it was gratifying to get things done, and I can take my time - trusting that what truly needs to get done will get done eventually.

Overcome Call Reluctance - Get Your Salespeople to Prospect
By decreasing both the amount of resistance and time spent overcoming the resistance, you might be able to make it less overwhelming and therefore easier for your call reluctant salespeople to experience prospecting success.

Rejection Proof - The Science Behind Success in Sales

The stronger a salesperson is, the less likely rejection is to have a major effect. That said, there are effective salespeople who have a rejection problem but they manage it better than their less effective colleagues. There are also some very ineffective salespeople who don't care about being rejected. In fact, their lack of caring about it may even lead to their ineffectiveness since their strategy rarely includes consideration of how to avoid resistance!

10 Obstacles That Most Salespeople Can't Overcome
An average/ineffective salesperson may not be able to overcome any of the ten with the possible exception of relationship. Some salespeople, while strategically and tactically challenged, are quite good at developing relationships. Unfortunately, while a relationship is important, people won't buy if that's the only thing a salesperson brings to the table.

One Hidden Gem in 10 Sales Management Challenges
The salespeople who fit the description of #5 might actually be on to something. They might be right. They're actually trying to make things better. They might even be wrong, but they're being constructive. The challenge with #5 is getting over yourself enough to listen! Here's what you can say:

What Does it Mean When You Can't Reach Your Sales Team?
When you can't reach anyone on your sales team is that a good thing or a bad thing? When they are all on sales calls, working the phones, or with customers/clients is that a good thing or a bad thing?

Sales Management - Eagerness vs. Resistance
For one, Frank Belzer, my guest, is known for his ability to keep his pipeline filled and he discussed the things that motivate him to consistently do that.

How to Get Business to Drop Out of the Sky
I think it's both predictable, phenomenal, and fulfilling. I'm talking about the magic that occurs when you and your salespeople leave their comfort zone and work hard to perform the very work, activity, behavior and actions that, left to their own devices, would choose not to do. Whether it's a salesperson who finally:

18 Business Trends for Your Sales Force
My guests were Mark Berezow, Gary Harvey and Rocky LaGrone. Before they handled one caller's sales force challenges (excellent stuff) , they commented on the state of business out there right now. They see:

How to Manage Change - Tell Your People Why the Need For Change
How to manage change - and at the speed of change? How to deal with the turbulence? This is challenging and of all the current strategies for managing change it's a perspective that is increasingly relevant in the current climate.

Client Buying States

Selling can get quite confusing sometimes. Prospects or clients saying one thing and doing another. It’s hard enough that you put in all that effort and have your sale go nowhere. It might help you to know, if you don’t already, when selling that there are mainly four different Buying States. They are classified as : 1. Opportunity 2. Problem 3. Static 4. Blinkered Two Buying States show that a sale is possible. Two Buying States show that a sale may be difficult or unlikely.

Top Tips for Beating Procrastination when You have ADHD
Procrastination is one of the biggest complaints people with ADHD experience. There are many reasons why people procrastinate and sometimes procrastination can even be useful. However, usually procrastination doesn’t make you feel good. You feel lazy, unproductive and the thought of the unfinished task looms heavily on your mind, spoiling any enjoyment doing other activities.

10th of the 10 Kurlan Sales Competencies That are Key to Building a Sales Culture
There is nothing worse than when salespeople handle objections. Not only does it cause them to rack up reverse progress, they are usually not even handling the real problem. Here are the things you need to know about objection handling that should cause you to stop handling them forever:

Groundhog Day
February 2nd is Groundhog Day. The tradition is that if the groundhog sees his shadows, there will be six more weeks of winter.

Only Losers Cut Their Prices
Discounting is for losers...In order to achieve the highest potential possible a salesperson needs to believe in their pricing as much as they believe in their selling skills.

Marketing Strategies: 7 Tips to Creating Success From the "Inside Out"
Are you letting life happen or actively creating your success? Learn how to build your foundation! This article gives you some great tips on how to create your success.

C-Level Selling Tip 8, Getting Past Gatekeepers and Handling Blockers
Gatekeepers and blockers are one of the biggest obstacles to C-Level Selling. This article and the free e-book and videos available from the links provide will never make getting to the Leaders a problem for you again.

How to Overcome Resistance in Your Home Based Business
I am often asked how I get so much done...running multiple profit centers while still having plenty of time for exercise, reading, learning and play. One thing I can attribute to my productivity is the attitude I took the very first day of my being self employed – I gave my home based business the same respect I had given my previous jobs. Here’s what I did, and continue to do.

Use Customer Testimonials to Increase Web Sales

I've got to warn you – you're about to read about the pot calling the kettle black. That's because with each and every coaching client I have, I always discuss the creation of a testimonial capturing system. And yet I am woefully inept at using testimonials myself. Because I have non-disclosure agreements with most of my clients, I'm often hesitant to ask for testimonials. But I'm leaving a huge opportunity on the table.

3rd of the 10 Kurlan Sales Competencies that are Key to Building a Sales Culture
In this post I present the real #2, The Enemy is Resistance. I've written about this before too. The gist of Resistance is this: Selling would be far more simply for many more of your salespeople if they would focus on recognizing the resistance rather than attempting to overcome the many forms it takes:

10 Kurlan Sales Competencies That are Key to Building a Sales Culture
These aren't the 10 sales competencies you read about and listen to all the time. No way! These 10 are hardly ever discussed, seldom, if ever written about, and the most difficult to learn. Ready?

Do You Need Your Salespeople to Love and Respect You?

The sales manager I coached had some very human needs. When he connected with his salespeople, they shared details of their lives, plans for their weekends and he felt loved. When salespeople praised his coaching or said that his advice helped them on a sales call, he felt respected. And when he assured the higher-ups that good things were happening, he truely believed that business was on the way.

The Silent Treatment
Do you use the silent treatment to control? Are you at the other end of someone who punishes you with the silent treatment?

Time-Out
When young children misbehave, many parents, teachers and caregivers insist on a time-out. Think how much better your workplace would be if you initiated the same approach. No, not for your boss or coworkers, but for yourself.

The Right People to Implement Electronic Medical Records
To implment EMR at your practice, you will need to have the right people in place. An implementation team should be formed from several key departments.

Why real change after culture change initiatives often fail
Why is it that so many culture change iniaitives fail? I think its because often business leaders fail to take into account how they will sell change and take for granted people will play ball - big mistake! In this article I discuss what I believe are some of the main 'assumptions' businees leaders make.

Why Welcome Change?
Home business expert, Andrea Scott, discusses the importance of managing change effectively to create a successful home business. She shares specific strategies to assist in the process of welcoming change.

Eating Sacred Cows
The ability to change and deal with change can challenge the best salesperson or leaders. Here are specific ideas that will help you move others through change.

Peaceful Objection Handling Tips
When you take objections head-on, trying to convince your prospect, make counter-arguments, explain how they're mistaken, justify, or insist, you create more resistance. Here's one way to handle the objection without resistance.

The Enemy in Sales
Most salespeople do not properly identify the real enemy they face each day. They mistakenly believe that they are fighting their competition, themselves, their prospects, the economy, their pricing, and a myriad of other issues. In reality, there is only a single enemy, which often masquerades as one of those other issues I just named. The enemy is....

C-Level Sales Training Tip 2 – The Prospect Seemed Interested, but the Sales Cycle Is Stalled
Learn to shorten sales cycles in this article by moving those sitting on the fence to closing.

Hit More Fairways and Close More Sales

Eric Dunn, my guest on this week's Meet the Sales Experts Radio Show, stressed the importance of positive self talk, affirmations, and transformation as keys to sales success. That Eric is a former golf teacher, his philosophy should not surprise anyone familiar with the mental aspect of golf. And during the interview it became clear that Eric knows a thing or two about my sport, baseball, too. Eric talked about the similarities between golf and selling and at one time he even sold golf equipment.

Avoid Mistakes, Take Action, Overcome Resistance
Works great in sales too. Your salespeople would have more success changing the minds of their prospects if they weren't so busy denying them of their opinions, trying to push facts and features, benefits and value propositions, and proof and examples down their throats.

The Big Mistakes in Goal Setting
The way most of us were taught to set goals could very well be the set up for disappointment. We've always been told in business seminars to write S.M.A.R.T goals. There are different versions of the acronym below but mostly you'll see it like this: Specific Measurable Attainable Risky, Realistic or Relevant (depending on who's teaching) Timely To all of the above I say...rubbish!

Taking Stock of What's Happening
There's a lot going on these days. People are stressed, no two ways about it. I'm observing a 'tired' group of executives whose staff are looking to them to 'fix' things. Well, no one has a magic wand, or... does everyone have a magic wand?

Being an Effective Salesperson Means That You PREPARE FOR OBJECTIONS
It’s not difficult to figure out the top five, most commonly used objections customers will give. Novice salespeople usually hear them in the first weeks on the job. To be successful, particularly in a challenging economy, you have to be able to anticipate resistance and have the tactics in place to overcome it.

It Takes C.A.S.H To Make Cash
Sales Presentation Preparation- This article is about the four key elements of a sales person that need to be rehearsed and polished in order to be successful in sales. Introducing yourself to new potential clients requires you to plant the S.E.E.D.

The Very Necessary Needs Assessment
For anyone in a professional sales role that requires any degree of sophistication the skills of uncovering opportunites, identifying needs, revealing shortcomings and exposing gaps is critical. Learn what the needs assessment is and why it is necessary to your success. Read on...

Change Is Not a 4 Letter Word
Surviving and thriving in these turbulent times means we may need to do things differently or do different things. We need to change. Here are 6 ideas you can implement immediately to get the change you want and need.

Five Steps Toward Eliminating Overwhelm
An article of 1415 words listing the steps to take in knowing yourself, being aware of your abilities, and creating an environment that nurtures your success which can help to alleviate or minimize overwhelm.

The Invisible Close Sales Nugget: How to Make a ‘Today Only’ Offer Without Pressuring Your Prospects
I recently had the opportunity to work with a brilliant man who owned a first-class cosmetic laser business. A majority of their clientele were affluent women seeking to non-surgically minimize the effects of aging. They offered everything from non-surgical facelifts to laser hair removal.

A Change In Mindset Comes Before a Change in Ability
People regularly attempt self-improvement and helping others with little to show for their effort. Advice, training programs, diets, and how-to books routinely fail to deliver their potential. The reason for their poor results however is not what many people blame. It is usually not because of the content of the training program, the nature of the diet, or the advice of the book.

The Art of Listening
Really listening to someone and caring about their feelings is a great gift, but it is important to understand when listening is appropriate and when it is not.

The Art of The Conversion Conversation: 5 Simple Steps To The Soft Sale
I am a mediator-type of person meaning that my head often over rules a decision that could (and should) have been made with my heart. Because I have this personality characteristic, I have become a great at teaching clients how to get their prospects to make a decision from their heart. Let's talk about what it takes to close the deal!

Sales Force Alignment with Market Strategies
Most companies differentiate between inside and outside sales; domestic and international sales; products and services; equipment and consumables, etc. But if you are into breaking down processes, approaches, market strategies and positioning, there is more to it than these obvious differentiators...

The Difference Between Provocative Selling and Baseline Selling
In the wake of a recent article by the authors of Provocative Selling in the Harvard Business Review an attendee challenged me to defend Baseline Selling. Since it was in the HBR, this attendee believed it had to be the better way to sell...

Art is what we call...
the thing an artist does.

You Schmooze, You Lose!

I generally think of myself as a borderline introvert/extrovert. Despite this, much of my business comes through networking and referrals; this marketing strategy requires me to go to events, meet strangers, make phone calls, schedule appointments, and actively cultivate new relationships. This is a breeze on my “extrovert” days, and much more of a struggle on my “introvert” days. What I’ve found, though, is that the more selective I am about where, when, and how I network, the easier it all is, regardless of how I’m feeling on a particular day. In this article I explore some basic principles for making in-person networking more comfortable, more fulfilling, and more fun, regardless of whether you’re building a business, advancing your career, or just wanting to meet new friends!

Overcoming the Fear of Change
Change is inevitable – everybody knows that. Still, most people seem to resist change even if it’s positive. In today’s business environment, nothing stays the same for very long, so those who are unable to effectively “ride the waves” will likely find themselves drowning. Here are ten tips to help you navigate in a changing world.

Inertia, It’s Not a River in Egypt
I just looked up inertia on Wikipedia: "... the resistance of an object to a change in its state of motion [...] inertia means that an object will always continue moving at its current speed and in its current direction until some force causes its speed or direction to change."

Good News About the Economy Positively Impacts the Sales Force
The word from clients so far this week is that manufacturers are taking projects off of hold and releasing money - even in the automotive industry! That too will trickle down and impact everyone else over the next six months...

What a Leader needs to understand about the strength of water
A Leadership lesson from the Chinese Master Wei, 230 BC.

Sales is an Obstacle Course

If you sell, then you encounter obstacles every step of the way. There are the prospects you can't get through to, the same ones who don't return your calls, and those who offer so much resistance that the obstacle appears to be more like a road block than an obstacle. Then there are the obstacles of timing, competition, budget, and disinterest, along with using and happy with someone else, doing it themselves and bad experiences with your company or simply companies like yours. There is no selling without obstacles.

Becoming a Rainmaker
The most effective approach to improving marketing skills is one that results in a fundamental shift in a person's perception of himself, others and the whole marketing process. Marketing is not simply a "numbers game." A person in any field of endeavor can learn to view marketing as an opportunity to do something positive for others, for their company and ultimately for themselves.

Are You Using The Force Within?

There is an incredible energy and power within each of us just waiting to be unleashed by our Core Desires-I call it the Conquering Force. To conquer is to get what we seek or overcome obstacles by physical, mental, or moral force. And force is the power to act effectively and to move against resistance. And so your Conquering Force is your innate ability to act effectively to get what you seek by overcoming all obstacles and resistance in your way. By tapping into the Conquering Force, we can achieve amazing results.

Creating Space - Your "Someday" Could Be Your Today Or Your Yesterday - You Choose
What is it about getting rid of piles of unread magazines, tossing out that accumulated junk hiding in drawers, donating clothes that haven't been worn in years, and letting go of old projects waiting to get our attention? Why do we allow these "someday" things to take up so much space in our environment and in our head?

Pick Yourself Up and Dust Yourself Off
In my mind, there isn't a group of professionals more suited and more deserving of hearing those very words than salespeople. I have listened to more complaining, excuse making, whining, sob stories and negativity in the last 90 days than at any other time in the 24 years I have been in the sales development business.

Right Salespeople in the Right Roles and the Right Seats

I was on site at a client's last week to kick-off their training. At the end of the kick-off I asked each salesperson for their three biggest lessons learned. One salesperson had difficulty coming up with anything of substance. It turned out that he was new to sales and when we assessed him two months earlier, our assessment indicated that he was not trainable. The client wanted him in the program anyway because he had a hunch it would work out. "Not trainable" manifests in different ways but usually has the same outcome - salespeople don't improve.

How to Establish & Exert Influence
Do you have an upcoming meeting where you need to convince your boss, spouse, or co-workers to make a change? Lay the groundwork for a successful encounter before the meeting starts.

10 Steps to Make 2009 Your Most Successful Year Ever
It's the first week of January and you have goals, a plan, some anxiety over the economy and good intentions. As you go about your work this week, what will you do that will not only make 2009 better than 2008, but make 2009 your best year ever?

Stop “Handling” Objections
The key to getting more clients to say “yes” is to remove resistance or stress whenever you sense it’s there, and bending with objections works better than “handling” them.

Dealing with Sales Objections: Resistance to Change
When I talk here about the ” Resistance to Change” objection I do not mean a competitor objection. I say this because it can sometimes prove very difficult to tell the difference. The prospect may choose to verbalise both objections by giving the salesperson very similar answers i.e. “I am happy with my current supplier”.

Play To Their Strengths
If you’re not getting the best out of your workplaceteam, you may be playing people in the wrong positions. Find out how you can transform your team’s performance by the simple skill of playing to your team’s strengths.

Leading With a Light and Gentle Touch
Some of the most powerful leaders in history have been gentle leaders. Think of Mother Teresa. Think of Nelson Mandela. If you lead others in teams or in groupwork, you can be as powerful as these great leaders. By having class and being gentle.

How to Ramp-Up New Salespeople in 90 Days
Can you build a 90 Day Orientation Program for New Salespeople? It must have the following components...

Sales Mystery Revealed
Sales can seem like a mysterious process when the process you’re following isn’t working. It’s especially frustrating when others following supposedly the same process achieve results while you don’t. Are you just a failure or is there something else at work here?

Sales Competencies and Your Competition
Companies don't invest enough time and energy being strategic and tactical about competition. The approach shouldn't be economic as much as it should be tactical. Your approach should revolve around neutralizing your competition as opposed to being competitive with your competition.

What Have Your Salespeople Been Listening To?
In reality, there is no such thing as a spending freeze except for being something that top management tells bottom management. [Read More]

POSTIVE CONFLICT
Conflict is not bad. Its value lies in harnessing it to generate energy for powerful solutions

What’s so H.A.R.D. about Change?
Change IS hard. It’s hard because, as humans, our brains are wired a certain way. When we understand how the mind works, we can use this knowledge to make change a little easier and stop battling with ourselves. We can use our minds to work WITH us instead of AGAINST us. We can learn to become the master of our thoughts and emotions instead of being at their mercy.

How to Avoid 4 Key Sales Objections
As you’re holding a sales conversation with a potential client there are three conversations going on. The outward verbal conversation between the two of you, the inward conversation in the potential clients mind, and the one you’re having in your mind. Currently you monitor two of those three conversations.

Have You Put a Happy Face on It?
You know the expression, “what you resist, persists”? Well, learning to accept what we’re feeling is the first step to being able to move out of it and allow in more of what we do want…

How to Stop Using These 3 Sales Killing Words
One of the problems with any profession is you tend to use language that sounds good and makes sense to you. Yet, that language is a turn off to the people you want to work with. And the real kicker is you don’t even realize the impact certain words have on your potential clients.

Get Physical: Involve the Prospect for a More Effective Presentation
Usually it is easier to get a prospect involved in a product sale than in a service sale. But if you use your creativity, you will be amazed at the ways in which you can involve a prospect.

When Salespeople Perform Poorly on OMG's Sales Assessment
When a top producer doesn't assess well on Objective Management Group's Sales Assessment, how can it be explained? These are some of the possible explanations. Read More...

Small Business Interview Series – Executive Coaching, Team Building and Leadership Development
Coaching is a great way for small business owners to develop leadership skills, build strong teams and grow their organizations. In this installment of the small business interview series, I speak with leadership and learning specialist Tammy Dewar, Ph.D., Principal at Calliope Learning in Victoria, B.C.

Bringing a Sales Opportunity Back From The Dead
The deal is a dying patient with no will to live. Unless you approach it that way, you'll fall in love with your strategy, use the wrong tactics and waste your time trying to save a deal with a do not resuscitate order.

How To Go From Mid Level Manager To Top Level Manager In 12 Months
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

Tips on Writing Guarantees

Let’s assume you have a brilliant product or service, and you want to make it an absolute no brainer for people to buy it – what can you do? One of the best things you can do is to take away all the risk for the purchaser and give a guarantee. People these days are worried about being ripped off and want some reassurance that you will not do that to them. By offering a guarantee you reassure them of your good intentions and in doing so, you will reduce their resistance to buying your goods or services.

4 Tips For Spiritualpreneurs To RecessionProof Your Business

Are you a Spiritualpreneur? This is someone who is Spiritual Entrepreneur. Spiritualpreneur’s are people who want to build their business and expand their business in a new way. Spiritualpreneurs also want more in their life. They want health, balance, a greater sense of collaboration and connection. And the way to do that is really to use both an inner and outer approach. Are you a Spiritualpreneur ready to change your dominant vibrations so you can have the business and life of your dreams?

The Myth of Explaining and Defending
Do you believe that explaining and defending will convince the other person to see things your way? Has this ever worked?

What if Getting More Clients was Not An Issue
Do you feel like you are in a constant race to get more clients? How about changing things so that a constant stream of clients come to you instead? It's easier than you think.

Sales Resistance and the Recession - 7 Steps to Turn Prospects Around
You learned the three R's when you were in grade school but selling in today's economy is about two R's - resistance and recession - and they are related. While resistance is always lurking in the background, the recession brings it to the forefront and your salespeople must be able to sell - despite it. Learn how your salespeople can get it turned around in this article.

I Dont Want PR I Just Want To Be Successful
Effective public relations isn't about wanting to be a star or simply appearing in the media - it's about success. It's about establishing yourself as an expert in your field and zooming beyond your competition.

Words That Evoke Resistance

It has come to my attention, more than once, that most people state their intentions with somewhat of an "I hope this happens" kind of feeling behind their words. When I am asking a client what their intention is (or said another way, "What is the desired outcome?"), I'm really wanting to know what they are committed to having happen. I do not want them to wonder if it will or won't happen, I want them to expect it to happen.

Sales Training -The Power of Persuasion Embedded Commands
Embedded suggestions and commands work so effectively because, being almost invisible, they operate for the most part at the unconscious level.

Sales Training - Buyer or Seller You Need to Learn to Negotiate
Buyers and sellers alike need to sharpen their negotiating skills. Each needs a set of strategies to deal with competition and competitive pricing in today’s marketplace.Sales people fall into the trap of the buyer telling them they will have to match their competitor’s price in order to get the business.

Sales Training - Pre-empting Objections
Stop the objections before they come up!

Resistance in Sales
As a general rule we should treat resistance as something you have created.

10 SIMPLE (but not easy) STEPS TO TURNING A COMPANY AROUND
ten simple steps that can help turn your company around and increase productivity of your staff

Make Cold Calls More Successful- Stop Focusing on the Sale

All the sales gurus have been teaching for years that you must be enthusiastic and aggressive in cold calling tactics. You’ve been trained to focus on the sale and move cold calling conversations toward a sales conclusion. What would you think if I told you to surrender your sales agenda entirely? The new sales mindset actually does just that. It brings cold calling out of the dark ages where you’re going into battle almost as soon as you dial the phone. It lets you get rid of “pitches” and “strategies” and “closing techniques.” And instead, you can become a real person again.

How to Handle Objection When You Cold Call

We’ve all had the somewhat startling experience of thinking things are going really well during a cold call, and suddenly someone pulls back on us. They give us an “objection,” or just say something to end the conversation. Most of us have been trained to overcome objections during our cold calls, and keep moving forward. The thinking is that if you’re persistent enough, then you’ll make the sale. In other words, we’re supposed to bypass people's objections and concerns because we’ve already decided for them that they should buy what we have to offer.

Why Inbound Calls Are Really Cold Calls
We all think that incoming calls and “leads” should be easier because they’re not cold calls, right? Well, when you think about it, why aren’t they? Most of the time the other person is just looking for something and isn’t ready to make a decision yet. But we get so excited that we begin to “sell” anyway because it seems so much easier.

Eliminate Mind Chatter Easily and Attract Greater Wealth

You might be thinking-this coach is from California. This is a woo woo topic. Well it's not. Read on if you are wondering how creating space in your mind can bring prosperity into your life. Or perhaps you understand this at a Spiritual level, but find it difficult to meditate regularly. If you could take small increments, like two minutes several times a day, and make a difference in your wealth and well-being-would that be worth it to you?

How To Grow Your Business Through Speaking

One of the leading entrepreneurs in Los Angeles says, "If you are not getting results by speaking, you need to take responsibility as the marketing director of your business and learn how to do it effectively. The biggest problem I have seen is the resistance business owners have with spending time and money getting the entrepreneurial training needed to increase their results. TOO many business owners think they should intuitively know how to write their marketing materials, AND SPEAK IN PUBLIC. Writing advertising copy and verbal expertise is not a skill we are born with. It is a learned ability. So if you don't know how to get the networking or sales response you need, either hire someone who can do it effectively or learn how from an expert. THE CONTRARY IS COSTING YOU MORE BUSINESS THAN YOU EVEN REALIZE."

Social Status And Resistance To Change
Why do people so often resist change? Issues of social status may be at the root of much resistance.

Basic Benchmarks for World Class Businesses

Incremental improvement is the single fastest way to drive revenue. Study the Toyota way. How did they become a world-class car manufacturer? Toyota does this: continuous improvement. They benchmark. They measure. They fix. They improve. If I asked you right now, “What is your shopping cart abandonment rate,” would you be able to answer? In 30 seconds? If not, that is really bad because this is how you make your money. There are 2 mind shifts we’re really pushing towards. i. Think like a marketer in everything business-related ii. Measure everything –you need to know the metrics of your business

Accountability, An Essential Element for High Performance

I recently learned a new method for making myself and others more accountable. It is called behavioural contracting and was taught to me by Bob Davies, a trainer and coach based in the U.S. I tried his method and found it highly effective. To make this work you need to have someone, a coach or friend to work with you to form a behavioural contract. Take a look at your one key goal you set for yourself this year, or set one now. My experience is that if we set and focus on one wildly important goal and take action towards achieving it, other areas of our lives or business improve as well.

Five Steps to a Business Plan

Many women business owners struggle through their first years of business without a business plan. There’s so much to do, they think. It’s hard enough just earning a profit. Who has time to write a business plan? You may be one of these people. You know you should write a business plan, but don’t know where to get started. You’ve tried some of the templates that are out there, but they just didn’t work for you. This may particularly be true if you don’t want to borrow money from a bank. TThis article shows you why you need a business plan and some simple steps to get past the resistance and write one!

Be an Advocate to Ruffle Some Feathers and Accelerate Your Business
The “it” factor- that special something that will make you and your business stand out in a crowded marketplace and be selected over your competitors. The “it” factor is being an advocate. Taking a stand for something and in fact being loud and proud about it.

Women Entrepreneurs: Can Your Desires Really Make You Money?
There really are tangible ways to make money from your desires because real talents are attached to your desires. This is as true for you as it is for any other woman. Wouldn’t you love to be able to do what you love to do AND still get paid for it?

Four-Step-Formula Revealed by America Highest Paid Ad Writer

I’m going to show you a four-step formula passed to me from one of America’s highest paid ad writer. As soon as I applied the formula to the sale page on my website, it increased the number of people responding to my ad more than ten folds almost overnight. Curious to know what I did? Here’s the text version after the make-over, you can find the original unformatted version on my website. Scroll down to the end of this article and you will find the web link. =========================================== Why Almost Everyone Is Dead Wrong About How To Get New Customers ===========================================

"I Feel Trapped"
Do you feel trapped by numerous situations in your life and find yourself going into resistance? Discover a way out of procrastination and resistance.

Public Sector Procurement and the Wal-Mart Effect

In Part 4 of my Changing Face of Procurement conference series titled Winning Strategies for Vendor Engagement I ask attendees the question; “is your current e-procurement initiative a threat or a benefit to your supply base?” While the answer is of course important, what is of greater significance is whether or not your organization has even considered the impact its current strategy is having on these important external stakeholders.

Own & Communicate Your Value
Learn how to market yourself in a way that potential prospects see your services and products as a value rather than an expense

4 Classic Cold Calling Mistakes
Have you noticed that the old “tried and true” cold calling techniques which were once successful have completely lost their effectiveness over the years? They just don’t work anymore.

How to Stop Your Cold Calls From Losing Steam
We’ve all had the experience where everything seems to be going well during a cold call, and suddenly the person we’re talking to “hits the brakes.” They raise an objection and we start to panic, thinking we’re about to lose the sale.

Four Keys to Making Your Cold Call Stress-Free
From the traditional point of view, cold calling conversations should constantly lead towards making a sale. We’ve been given only one path to follow, and that’s getting a “yes.”

How to Stop Cold Calls from Feeling Intrusive
4 key ways to be seen as helpful while cold calling

Sales Therapy 101: Breaking Your Fear of Cold Calling
Almost every day, visitors to my Unlock The Game website click on my live instant-messenger chat button, which invites them to "Ask Ari a selling question."

The Surprising Truth about Cold Calling
Haven’t you noticed that the old "tried and true" cold calling techniques that were once successful in cold calling have now completely lost their effectiveness?

How to Recognize and Diffuse Hidden Pressures in Cold Calling
Wouldn’t you like to make cold calling pleasant for both you and the other person? The best way to achieve this is to completely eliminate sales pressure.

Aikido and The Art of Selling
Imagine being in a crowded concert or bar. All of a sudden, a fight breaks out between two men who’ve had too much to drink.

Challenging the Status Quo

Challenging the status quo receives its first life when there is a recognized awareness of the need to change. The individual and the organization must see itself differently and from a perspective that points to a definite need to change. This typically begins to happen when we question the premise upon which we have viewed ourselves in the past, ask thought provoking questions, and then begin to support formulating a new direction for the future.

Past or Future
Watching a rerun of "What Not to Wear" on The Learning Channel, I was struck by the dialogue between the individual being transformed and the cast of experts. While agreeing to follow the advice and input from these style-masters, "Joyce" was closed to the ideas presented of what she should wear, how her hair should be cut, and her make-up enhanced.

Urgency
If you’re serious about success and if time is valuable to you, you only want to deal with Joint Venture Partners who are seriously motivated and make your interaction, project, Joint Venture a priority.

How to Raise Your Planning IQ

Many brilliant strategies founder in the execution. However, there is an effective way to maximize the chances of success in implementing strategy by raising your "planning IQ." Whenever there is a need to implement a new strategy or intent, or even if confronted with a novel situation, it is always best to take some time to conduct a planning assessment. This can be done deliberately or hastily, formally or informally, individually or by a team. The important thing is to have a method that ensures you are considering all the likely scenarios and courses of action to achieve your goals. The following steps provide a template that can be applied to just about any situation and that ensures your plans will be well considered.

"If You Really Loved Me, You Wouldn't..."
How often do you tell yourself that another's uncaring behavior means that this person doesn't care about you?

3. Penetration Selling -- Penetrating the Prospect's Reluctance to Communicate

Once your prospect is “located”, the Prospecting step is complete and you are ready to begin the “Opening” step. In Penetration Selling, Opening is defined as getting the prospect into open, trusting communication. That is to say, getting the prospect willing to communicate openly and honestly with his salesperson. In order to successfully lead your prospect through the final three steps of the sales process, which will hopefully culminate in a completed sale, it is essential for...

Networking is Not a Dirty Word
Networking doesn't have to be overwhelming, it is a valuable tool that enhances our job search, your career advancement, and enables you to find a satisfying and rewarding career path. Overcoming the resistance to network is crucial to your career.

TQM Implementation Process
While Total Quality Management has proven to be an effective process for improving organizational functioning, its value can only be assured through a comprehensive and wellthoughtout implementation process. We will try here to outline key aspects of implementation of largescale organizational change which may enable a practitioner to more thoughtfully and successfully implement TQM.

A FiveStep Plan to Overcome Procrastination

Dear Jane, Why can't I ever finish anything? Why do I procrastinate so much? Most of us think we are simply lazy when we procrastinate. But the truth is that the cause of most procrastination isn’t laziness; it’s fear. We may be afraid that the task at hand is overwhelming or we may be afraid of failing at it. These are the two biggest fears that tend to keep us in approach/avoidance mode. Here are five key ways to get past your resistance and get “it” done, whatever the “it” is:

The River of Change
When change flows like a river into your life you can either go with the flow or slowly sink...

New Rules
Last week I was working with one of my small business clients, a bright and dynamic woman who’s passionate about positioning her artisan business for growth. We were talking about her financial picture and forecasting robust sales over the next three years.

Dealing with Resistance

How do I overcome objections? How do I handle “NO”? How do I deal with difficult people? At the beginning of our sales leadership development sessions, when I ask the participants what they would like to accomplish, these are by far the most popular responses. Many sales people seem programmed to think if they can overcome, handle or minimize the customer’s negative points of view that their customer will drop their resistance and the sales person’s goals will be achieved.

The ONE Next Step
If you’d like to get a big juicy project moving forward and have a great time doing it, today is your lucky day. Your first step is to bring to mind that project that sits incomplete but nagging the corners of your mind daily. Are you willing to take that one step today?

“Got Resistance To Change? Then Get Strategic Thinking Business Coaching!”

We live in a rapidly changing world and individuals, businesses and other organizations are struggling to adapt to and keep up with that rapid change. And I believe it is fair to say that the attempts to adapt to change are not working or not working very well in many cases. Why is that? The major reason is resistance to adapting to change that basically lies within individuals. So, if this is the case, what can be done? How can we convert the energy being used in resisting and convert that energy to grab the opportunities that lie within change? One major response to the question of converting that energy is how we look at change. So, if you have resistance to change, what can a strategic thinking business coach advise you to do? Here are eleven (11) coaching tips to help you deal with resistance to change.

Sales And Party Plan Companies: 7 Steps To Overcoming The Objections That Lead To Buying Resistance
Every person has some form of buying resistance. Your role, your objective as a party plan business owner is, MUST BE, SHOULD BE overcoming your potential hostess’ customers and biz opp potentials buying resistance while persuading them to take action.

Resistance and Resilience Reflect Each Other
Resistance is what we experience when we’re getting ready to do something that goes beyond what we know, expect or find familiar. It’s the thing that makes us have bad hair days, get paper cuts, drop the coffee, run late or lose the phone when we’re about to make big change. The ironic thing about it is that resistance shows up even when we actually want the change to happen.

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