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Selling is Serving
Sales Superstars seem to know, consciously or unconsciously, that the word "sell" originates from the Scandinavian root "selzig," which literally means "serve." As my first mentor, Zig Ziglar, always said, "You can get everything in life you want, if you will just help enough other people get what they want." Losing sight of this core principle by focusing on their commission, quarterly sales quota, or closing a hot deal quickly prevents many salespeople from becoming elite selling stars.

Other ritz carlton hotel Related Articles

The Ritz-Carlton Touch
Do you know what your customers value the most about you? If you're not sure ask them to become sure. The Ritz-Carlton is the perfect role-model for delivering a quality service. Discover what makes them different and see if you can apply their approach to growing your business.
Seasons of Success: How Sharp Took His Hotel To The Top
“I started just from building one [hotel], it worked so let’s build another, and it worked so three went to four,” recalls Sharp. “It’s a matter of what I call stepping-stones.” He may not have set out to create the world’s largest network of luxury hotels, but that is exactly what happened. In the over forty years since he first entered the business, Sharp has taken the hotel industry by storm, transforming the idea of service and quality, and doing things on his own terms. What were the factors that helped this Canadian hotelier succeed?
BET’s Bob Johnson adds to the African luxury hotel surge
In the past few years there’s been a bit of news coming out of new hotel projects taking place on the African continent. From the Hilton Hotels Group to the Rezidor Hotel Group it seems there’s a lot of interest in Africa as a luxury travel destination.

7 Easy Tips To Help You Purchase A Hotel Or Motel Franchise Business
If you're considering a new franchise business, consider that a hotel or motel franchise takes a much larger initial investment than most other franchises, but can have a huge payoff once it's up and running. Read on to find out more about the ins and outs of Hotel and Motel franchises.
Hotel Franchising
Hotel franchising is a big part of the franchise industry, becoming more and more popular. If you are thinking about starting a hotel franchise, you need to give it careful thought.

Will Salespeople Take a Straight Commission Job?
Last week I spoke at the Ritz-Carlton in Phoenix and at Barton Creek Country Club in Austin, TX. I don't recall whether it was Phoenix or Austin where I was asked this question but the question is a good one. Most who wrestle with this issue are asking the wrong question. The correct question should be, "How can I get good salespeople to work in a straight commission environment?"
The New Old Timey Customer Service
Whatever happened to Lee Roy Clark? Mr. Clark was the grocer in my South Georgia hometown. He was my introduction to what it meant to be a "merchant"—courteous and eager to help all who came into his small all-purpose store. The business world is today rediscovering the value of service that permeated Lee Roy Clark's bones. The Lee Roy Clarks of yesteryear get no credit for using methods now attributed to Disney, USAA, Nordstorm, and Ritz-Carlton Hotels. What happened between the early 1950s version of small-town service and its present-day renaissance? How did the business world move so far away from Lee Roy Clark and why is his brand of customer service now so eagerly sought?

Chavana Spa forays into India with Four Points by Sheraton property Navi Mumbai
19th February 2010: Thailand-based Mandara Spa Asia Limited (MSAL) has forayed into the Indian market by launching its spa brand Chavana Spa through Four Points by Sheraton, Navi Mumbai. In October 2009, MSAL had launched the spa brand to cater to the mid-market and four-star hotel segment. The facility in Navi Mumbai marks the first establishment of an international spa brand in Asia. MSAL has entered into a franchise-management under a revenue sharing model agreement for the spa facility in the hotel. The hotel’s spa facility will offer Balinese therapies with traditional Balinese massages along with Indian head massages, Asian foot massages, purity facials and head and foot massages. The hotel has four treatment rooms and treatment costs range from Rs 1,400 to Rs 6,500.
Booking Business Travel Lodging Myth
Booking business travel lodging directly on a hotel company's website is not the best option. Save money by using a hotel search engine.
Keeping Your Work and Life in Balance
Do you remember when hotel rooms didn't have coffee makers? I recall vividly the first time I walked into a hotel room and discovered a coffee maker. I didn't even drink coffee back then, but I made it, simply because having the coffee pot was so cool. Then people got used to it. Customers got spoiled. They wanted more. The bad news is that it doesn't stop. People will always get used to things the way they are, become more demanding, and wanting more. Such it is with technology and speed. Everyone asks me when things will "return to normal" and "slow down." It won't. The speed at which you're operating is now what's expected. Welcome to the new normal!
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