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3 Strategies to Achieve an Effective and Responsive Sales and Service Culture
Do you believe that there is a distinct line between sales and customer service? Possibly that belief is keeping you or your organization from reaching that next level? These three strategies may help you change that belief and ultimately increase sales.
The New Old Timey Customer Service
Whatever happened to Lee Roy Clark? Mr. Clark was the grocer in my South Georgia hometown. He was my introduction to what it meant to be a "merchant"—courteous and eager to help all who came into his small all-purpose store. The business world is today rediscovering the value of service that permeated Lee Roy Clark's bones. The Lee Roy Clarks of yesteryear get no credit for using methods now attributed to Disney, USAA, Nordstorm, and Ritz-Carlton Hotels. What happened between the early 1950s version of small-town service and its present-day renaissance? How did the business world move so far away from Lee Roy Clark and why is his brand of customer service now so eagerly sought?

Will Salespeople Take a Straight Commission Job?
Last week I spoke at the Ritz-Carlton in Phoenix and at Barton Creek Country Club in Austin, TX. I don't recall whether it was Phoenix or Austin where I was asked this question but the question is a good one. Most who wrestle with this issue are asking the wrong question. The correct question should be, "How can I get good salespeople to work in a straight commission environment?"
Experience Innovation – The Next Generation
Rob Rush discusses the power of innnovation and how to be sure that you're innovations are providing real value to your brand and your customers. Don't innovate...for innovation's sake!

Other ritz carlton Related Articles

The Ritz-Carlton Touch
Do you know what your customers value the most about you? If you're not sure ask them to become sure. The Ritz-Carlton is the perfect role-model for delivering a quality service. Discover what makes them different and see if you can apply their approach to growing your business.
Lesson #5: Take A Second Chance
World War II proved to be a turning point in Chanel’s career. Despite being wildly successful, Chanel decided to close up shop in 1939, when France declared war on Germany. She closed the doors of her stores and stopped designing altogether. While other couturiers were leaving the country, Chanel decided to remain in her beloved Ritz Paris apartment. It was here where she would live out the controversy that was soon to surround her life.

Will Salespeople Take a Straight Commission Job?
Last week I spoke at the Ritz-Carlton in Phoenix and at Barton Creek Country Club in Austin, TX. I don't recall whether it was Phoenix or Austin where I was asked this question but the question is a good one. Most who wrestle with this issue are asking the wrong question. The correct question should be, "How can I get good salespeople to work in a straight commission environment?"
The New Old Timey Customer Service
Whatever happened to Lee Roy Clark? Mr. Clark was the grocer in my South Georgia hometown. He was my introduction to what it meant to be a "merchant"—courteous and eager to help all who came into his small all-purpose store. The business world is today rediscovering the value of service that permeated Lee Roy Clark's bones. The Lee Roy Clarks of yesteryear get no credit for using methods now attributed to Disney, USAA, Nordstorm, and Ritz-Carlton Hotels. What happened between the early 1950s version of small-town service and its present-day renaissance? How did the business world move so far away from Lee Roy Clark and why is his brand of customer service now so eagerly sought?

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