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roadside service Tagged Articles
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How Do You Spell Green Travel? B-W-C
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| Learn about the Better World Club, the eco alternative to AAA, that advocates for a cleaner environement on a policy level, gives discounts to hybrid owners/renters, and even offers roadside assistance to bicyclists! |
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Other roadside service Related Articles
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12.0 Business premises: Support for Growth-oriented Women Entrepreneurs in Tanzania, 2005
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| Tanzanian MSMEs face serious problems being able to access proper business
premises. A large proportion of informal economy enterprises operate along the roadside. |
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How Do You Spell Green Travel? B-W-C
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| Learn about the Better World Club, the eco alternative to AAA, that advocates for a cleaner environement on a policy level, gives discounts to hybrid owners/renters, and even offers roadside assistance to bicyclists! |
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Customer Service Made Easy
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| There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible?
If you can solve this puzzle then you are well on your way to delivering great customer service. |
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Marketing is about Differentiation
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| Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value. |
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A Tale of Two Eateries ...it's not just about the food!
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| Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world. |
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Would you get A Tattoo of the General Motors’ Logo?
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| When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland.
Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.
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Banner Advertising – A Cash Generation Opportunity
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| The World Wide Web is being inundated with advertisements similar to roadside ads and those that we see atop high buildings. Ads are appearing on almost every website that one visits, even the largest and most important. They appear everywhere there is space; top, bottom or sides. The “why” is easy to answer as these ads, which are called banner advertising, can be very profitable to the website owner or “developer”. |
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Service Over!
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| When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment. |
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What Are You Harvesting?
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| Talk about a cliche - we actually went for a drive in the country last Sunday. That's right, a "Sunday Drive," like people used to do two and three generations ago. It was delightful to roam around the southern Colorado countryside, with no time pressures and no particular destination. We ended up patronizing a roadside "farmer's market" fruit-and-vegetable stand, and it got me thinking about inspiration.... |
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Five Attributes that Lead to Exceptional Customer Service
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| As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level.
This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.
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