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A COURTROOM WITH A VIEW
“Oh, no! Just my luck,” I fumed. I was just selected as a juror in a criminal case downtown Los Angeles. Like the jurors described in the LA Times article a few months ago, I was not happy thinking about how this was going to interfere with my work as a small business owner.

The Letter of Understanding
Owners and managers should have your sales people begin using the letter of understanding and you will see how well and deep they are approaching the sales discovery process. It serves as accountability for how well the sales person is discovering needs, offers concrete data to coach with and manages expectations with prospects.

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Stresses in the Workplace and How to Combat Same
Stress is the body’s reaction to outside influences, demands or strains. In a sense, the body is revved up to respond to a threat or a challenge. Everybody experiences stress occasionally and this is unlikely to have any lasting impact unless the experience is particularly traumatic. Such acute stress can occur as a result of actual or threatened violence. Staff employed in banks, post offices, public transport, the health service and other occupations are at risk of experiencing acute stress as a result of robberies, assaults and violence. Every precaution needs to be taken to protect workers in vulnerable situations against such risks. Where incidents do occur, procedures should exist, including independent counseling where necessary, to minimise the long–term impact.

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