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Dreadful Customer Dervice
In sales little things mean everything. Here's an example of how the crew on a charter fishing boat screwed up the little things which added up to a dreadful customer service experience.

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Make a Difference - Sweat the Small Stuff First
In 'Leadership', Rudy Giuliani makes a very important point about how vital it is to make a visible difference, however simple and even ineffective that might seem. Yet how much can we do to affect positively the businesses or organisations we lead and manage ourselves.
Purpose & Values are Verbs!
Forget "touchy-feeley" Using your core sense of purpose and values as an active tool set is as tangible as a financial statement or any spread sheet you could build. See how in simple terms from this article by Rudy Miick, FCSI, CMC
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