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When You Really Have to Say, "You're Fired!"
Although it’s become one of my signatures, firing people is not something I enjoy doing. In reality, I’d rather hire really great employees in the first place so that firing them is something I never plan on doing.

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Taking Your Career to the Next Level
The voice on the other end of the phone echoed with anxious desperation familiar to any sales pro struggling to make quota. " I´ve just got to get my career to the next level," she sighed. "What level do you want to reach?" I asked. "Do you know the level you´re stuck at now?" "I could tell you how my manager describes my current production level," she answered, "but it wouldn´t be very lady-like." For this sales pro, like many others, getting to the next level is merely a figure of speech. It´s slang for improving sales figures, breaking through one´s current production plateau. She probably won´t attain next level until and unless she knows what the levels of selling are and the impact they have on personal sales productivity

Re Engineer Yourself To Be A Manager
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

Missed & Lost Sales Opportunities
Not enough new business coming? Sales drying up? Not making a satisfactory impact when in front of prospective clients?

8 More Ideas For Adding Quality Content To Your Website
Google's "May Day" algorithm places a great deal of weight on the quality of the content at your website. In order to earn a satisfactory position in the search engine results pages, your website must contain authoritative, top-notch content.

Want Loyal Customers? Make it Easy for Them to Get their Problems Solved
While it is often believed that to increase loyalty companies need to WOW customers by exceeding expectations, what customers really want (and rarely get) is just a satisfactory solution to their service issue.

Upgrading Performance Closes More Sales: Lessons learned from 14 year old hockey players
Performing at your highest level is difficult to do over and over again. It’s not your talent that fluctuates. You may alter and upgrade your game plan and knowledge level, but at the end of the day true high-level performance seems to be driven by something other than talent alone. I believe winning at the highest level, closing the biggest or the most sales, is based on the energy you bring – with all other factors being reasonably similar.

Appealing Your Property Taxes
Thousands of Texas homeowners will go through the property tax appeal process this year because the appraisal district incorrectly assessed their home's value. Sometimes getting a satisfactory reduction takes some time, but it is important to utilize the options available until you are offered a fair reduction.

Satisfactory Customer Service is No Longer Acceptable
Unfortunately, the bottom line is that most organizations provide satisfactory customer service and they think they are doing the customer a favor. They think they are doing something great. They create all kinds of measurements and talk about it all the time. Pat themselves on the back.

C-Level Selling - The Great Customer Experience
C-Level Selling - The Great Customer Experience Happens When the C-Level Executives Are Satisfied. The Great Customer Experience requires making C-level executive constantly feel you are helping them succeed. Learn what’s required in this C-level selling article.

Only A Level Players Need Apply
“A” level players want to work with other “A” level players. It makes them better, stronger and even more productive. So, the question is how much time and energy and effort do we spend trying to make “B” level players into “A” level players? How much success have we had? How about instead today we make a commitment to go out and start finding and bringing in“A” level players.

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