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How do we effectively measure SOA pay off? (Network Member Question)
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How do we effectively measure SOA pay off?? Some benefits, such as improved customer service, might be difficult to quantify. But others, like increased productivity and cost savings, should be measured. Any idea’s on how??
Question Submitted By:
Anoop Kumar
Development Manager of Enterprise Services (SOA) Group
Harrah's Operating Company, Inc.
Memphis
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