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scandinavian airlines systems Tagged Articles



Secret Shoppers and Moments of Truth Build Customer Loyalty
Do you secret shop your organization? Are you shopping where you need to be or where you think you need to be?

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Inspiring Innovation & Creativity through Business Systems
Ok, I admit: "I am a big fan of systems, Its all about Systems". It could just be the Mechanical Engineer and Business Analyst coming out in me, but it goes much deeper than that. It is definitely grounded in my recent experiences with systems. We are surrounded by systems, and our lives revolve around them and rely on them working infallibly. The cars (or motorbikes) we drive, the computers we use and the human bodies we live in, are all brilliantly refined and intricate systems that we use everyday. We expect them to work predictably and consistently every time we use them.

Network Marketing Is Connecting With People
Sales is the art of serving your potential customers by focusing on them. The word sales is derived from a Scandinavian word with a root that means “to serve”. Network marketing, like all sales is the skill, art and science of connecting with people through networking. So, how do you connect?
Network Marketing Is A Business Of Systems Not A Love Story
At the mere mention of a system, our eyes glaze over and we start to bang our heads against the wall screaming “I hate systems”. But without systems our lives would be in chaos. No “red lights” think of the intersection crashes; no systems for your network marketing business has failure written all over it.

The Systems View
Systems are all around us. We can view most common occurrences with a "systems" perspective. Here is a cute story to illustrate how systems operate.

Are You a Problem Solver or a Problem Blamer?
I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to be to assume first that the customer is wrong (blame), and take responsibility much later, if ever. How do you react when there is a problem with your product or service?
The 4 Things Your Customers Really Want
There was a study conducted by Delta Airlines a few years back and the results were so startling that it became quickly obvious that these results could apply to all types and sizes of businesses and organizations. The study centered on what their customers really wanted from Delta Airlines.
Systems, Flexibility, and Spontaneity
Women entrepreneurs often under estimate the power of having systems. There is often the misconception that systems are complicated and time-consuming. This article gives some simple tips for creating systems and why they are useful.
Satisfaction and Success
A recent consumer survey of satisfaction levels with respect to a variety of industries revealed that the airlines score consistently at the lowest levels of customer satisfaction. If you fly regularly, this will not shock you. I realize that with increasing regulations and skyrocketing fuel costs, the airlines are facing unprecedented challenges; however, it is important to note, with the same regulations and fuel prices, that one airline consistently scored good marks in consumer satisfaction.

Stop Reinventing the Wheel: Create Systems to Save Time and Money
Most of us run our lives on a handful of systems. Between our smart phones, calendars, and our e-mail inboxes, we have organized ourselves and our time. And if you ever doubt the importance of these systems, recall your panic the last time you couldn’t access your email or your hard drive crashed. Yet as important as these systems are, most of us don’t take advantage of what systems can do to improve our businesses and simplify our lives. Systems are simply ways of automating or structuring processes so that they can occur systematically without so much thought or attention-and by more than just one person, so that the business can continue to run if the owner takes a vacation.

Innovating by Breaking the Rules
Innovators are rule breakers. We often see how new entrants to a market break the rules. The low cost airlines did this when they challenged the ways in which the major airlines did business. The new players used e-tickets, did away with allocated seating, bypassed travel agents, flew to new, smaller airports, etc. So, if you want to be innovative, you have to work out how to at least challenge the rules to if they can be effectively broken. How? Read on ... and find out.

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