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Smart Cents: How J.C. Penney Built An Empire
Penney once said that there were no secrets to his success, but that the principles of business were simple: “In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow’s point of view.” In 1920, the J.C. Penney Company had over 197 stores along the West coast. Just nine years later, that number had grown to more than 1,400 stores across the country; new stores had been opening at a rapid rate of almost one every three days. Today, the company has grown to be one of the nation’s largest retailers. By the time Penney died at the age of 95, sales for the company he had helped grow finally reached the $5 billion mark. How did he do it?

Other sense staff Related Articles

How to Reduce Employee Turnover
Employee turnover can cost organizations thousands of dollars when you consider lost production time, re-training, etc. One of the key ways to keep good staff is to instill in them a sense of loyalty and commitment.

Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
The Value of Outsourcing
The Value of Outsourcing - "I'm too small to hire staff" say many entrepreneurs. But that's an expensive assumption to make. In this article, you'll read why paying someone else to do specific parts of your work actually makes good business sense, and can set you up to grow your business faster and more effectively. Think your business is too small to staff? Think again! Keep an open mind and read this article and you just might post a "help wanted" sign!

Tips for Improving Communication
Common sense isn't so common anymore...these simple lists can help you establish your minimum criteria/expectations for staff.
Motivation or manipulation?
What is the line between motivating sales staff and manipulating sales staff? How do you make sure you don't go over the line and place people under extreme pressure to achieve? Research both here and overseas shows that high performing sales people identified how important it was to their performance that they remain motivated, which they recognised can be influenced by both internal and external factors, with a sense of self satisfaction found to be the most important contributor to their motivation. Management need to act as true mentors and motivators for their staff, especially in sales call centres as this is, or can be,
What Are You Like at Growing People?
Too many managers are still using 20th century traditions for 21st century staff development. The result? Rapid staff turnover, excessive absenteeism and staff conflicts. We need new ways to look at old problems. People are a part of nature, so what can we learn from growing plants?
Common Sense and Success
We are all born with five senses: sight, sound, touch, taste and smell. These senses help us navigate our way through the world. They bring us delight in small things. They also warn us when danger threatens. However, I believe that we all have a sixth, and underused sense, our common sense. Your common sense helps you make the right decision in ambiguous situations -- but only if you use it. When I tell people that I'm the Common Sense Guy, people often come back with Will Rogers' saying, "Common sense isn't all that common." I disagree. I think that we all have innate common sense. It's a natural gift, just like our five other senses. We don't always use it though. If you are willing to let your common sense guide you today, you can use it as a guide tomorrow, the next day, next week and next month.
Coaching Careless Staff
Managing careless staff can be very frustrating for both the manager and the team particularly if the staff member appears not to care about how their performance is affecting others. Here is how you can use a coaching approach to get staff to focus on fixing the problem themselves.
Coaching Passive/Aggressive staff
If you have staff on your team who aren't responding to you it may be because they are getting some benefit from it. These staff are often called Passive Aggressive staff. They may seem quiet perhaps sullen but they can be quite manipulative and quietly aggressive in getting their own way. Here's how a coach might handle them.

The Significance of Your Company Culture
Company culture is the spirit, attitude and character of its people put together. Although products or services are the backbone of business, the working culture of staff and its management matter. A happy staff is a productive staff.
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