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ACT and Outlook are Holding Your Business Back
Simple contact management tools like Outlook and ACT! can only take you so far. To truly grow your business through better sales organization, sales management and marketing, you need something more. This article highlights the limitations of these popular contact management systems that your business will eventually run into and what to do about it! Don't worry - no need to invest thousands in expensive CRM systems. This article contains simple, affordable steps you can take without busting the budget.
Operationalizing the Brand - Aligning Promise with Reality
This articles discusses the importance of aligning your organization around the delivery of the desired brand experience, i.e., operationalizing the brand promise made publicly.

Other service capabilities Related Articles

Death By Phone
Choosing a mobile phone for all of its added features and capabilities is the wrong move. It's also wrong for firms in the industry to focus on added stuff rather than good, dependable service.
Devices Aren't Enough - Changing the Face of Personal Communications
almost impossible to go out and buy a plain old mobile phone anymore. We threw tons of features/capabilities on them. We changed them from utilitarian to dress accessories...statements of who we are and our importance. But it took the guy on Infinity Circle to really change the keypad and screen. Oh sure the iPhone is sleek and incorporates so many service capabilities (wonder why your cellphone bill got HUGE?). But to us it's just a phone...can I make a call on it...can I reach the person...can I hear the person on the other end?

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
Changing the Face of Personal Communications
It's almost impossible to go out and buy a plain old mobile phone anymore. We threw tons of features/capabilities on them. We changed them from utilitarian to dress accessories...statements of who we are and our importance. But it took the guy on Infinity Circle to really change the keypad and screen. Oh sure the iPhone is sleek and incorporates so many service capabilities (wonder why your cellphone bill got HUGE?). At Apple's WWDC (developer's conference)Steve will once again strolled onto the stage with a clean black mock turtle on and show us his next insanely great offerings. Including the 3G iPhone (probably). Neat thing is that all of his offerings -- even those that stumble -- will all

Alternative Franchise Funding - Check it Our Service Franchises!
The proliferation of B2B franchises - service based franchises - coaching and consulting franchise opportunities has created a whole new category and level of need for financing. It's been hard enough if you were a capital based franchise (we need build-out, equipment, vehicles, etc.) For a time it seemed all small business capital had dried up. It is a bit better but not a lot. Today, non-capital intense businesses whose primary needs are working capital, capital for growth (more territory, expansion of marketing efforts, etc.) and only minor capital expenditures compared to manufacturing and retail types still may require capital in addition to their candidates capabilities. Where do they go? Where does anyone go? Are there alternatives?
Leadership - The Top 10 Competencies Spelled Out
Leadership skills and competencies are a requirement for most professionals in this competitive marketplace. The ability to bring out capabilities in others and realizing their utmost potential is one sure way of measuring your leadership capabilities. Every organization differs on the specific skill sets and competencies needed for success but there are many leadership competencies that are relevant in all cases.

Daring to be Different (part 1)
Here is the first of two articles about recruiting top performing sales people and daring to do so from outside of your industry. When it comes to assessing sales and sales leadership capabilities in your business do the lines blur between the cultural morays, views and perceptions, gossip and politics and the real capabilities needed to be assessed against your actual sales strategy?
Avoidale Mistakes Made By Sales Leaders
Sales reps must be managed effectively. Sales leaders have to understand their reps’ capabilities in order to place them in an ideal sales environment where they can have a positive impact on the company and sales results. Sales leaders who can successfully identify their reps capabilities will be able to utilize their talents in the proper context. This will create a more efficient sales team while working within the context of their sales skills.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Answering Services in Florida
Telephone answering service in the Florida area need to be bilingual and have order processing capabilities.

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