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The Importance of Pride, Self Esteem and Confidence in Selling
My guest on this week's edition of Meet the Sales Experts was Bob Sinton and we talked a lot about the importance of pride, business self-esteem and two levels of confidence:

Other service industry businesses Related Articles

“BUILDING UP OR SELECTIVELY DEMOLISHING AN IMAGE \"
Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general.

8 Ways to Boost Service Business Revenues. Part 1 of 2
Service-based businesses are fundamentally different to product-based businesses. Service providers experience different sales and marketing problems (or challenges), and often have more complex relationships with clients. However, if you want to boost your service business revenues consider these ways to improve customer loyalty and generate more sales - without investing in expensive advertising campaigns.

New Opportunity from a Seasoned Industry
The most popular Franchises out there are Food Service businesses. From fast food, casual dining to upscale restaurants, most people looking for a business will almost always look at Food. Now food is a tough business (take it from someone who has been in the business). Long hours, high employee turnover, recession, competition are some of the factors that make the Food business tough, and are some of the factors why Food industry has a high rate of failure. Having said all that, I want to introduce you to a company that does not deal with most of these problems, and is in an Industry that is virtually recession proof and provides a service that every family in the United States and really the world needs and uses.
Increase Profits by Up-selling
There's no need to think that up-selling is only for the food industry. The well known "would you like fries with that" method has proven successful for businesses of all kinds, especially online businesses where images dominate. Whether you offer a product or service, there is a profitable way to up-sell to current and potential clients.

The Auto Industry Attracts a Wide Range of Prospective Business Owners
Despite a period of economic tumult, certain sectors remain unscathed. The automotive aftermarket and service industry is proving to be one area that withstands economic fluctuations. In fact, with drivers keeping their vehicles longer, the automotive service industry is thriving. Aspiring business owners, from all walks of life, have taken note and are increasingly choosing to own auto-related franchise concepts. Automotive franchises offer prospective franchisees the opportunity to become part of an enduring industry, and previous automotive experience often isn’t necessary to qualify.

7 Strategies for Building Online Relationships with Industry VIPs
One of the most difficult aspects of being an independent service professional is being seen as credible and as a viable expert in your industry. Until recently, that process often took years. However, with the advent of Internet marketing, that time process has been greatly accelerated. You can now become a person of influence in your industry and become known to other industry VIPs in a matter of months, rather than years. Here are 7 strategies that will help you build successful relationships with your industry VIPs:
Heart of Marketing by Judith Sherven and Jim Sniechowski
Customer service and really good customer service seems to be a thing of the past in many businesses. When I was growing up - my grandfather reinforced the importance of stellar customer service to me and that lesson has served me very well of the last two decades. This book explains how to put "heart" back into our businesses and our marketing.
Top Work From Home Jobs Of The Future
Every day hundreds of new web sites are set up, businesses begin, and prospects spread looking for a certain product or service. While there is no such thing as a single best industry or business to consider, there are top work from home jobs worth considering.

I’m Righteous about My Customers
Today I want to chat a little bit about the status quo Gravity of crappy customer service we all seem to be experiencing. This is a different kind of Gravity - it holds businesses back, and it also holds customers down. It throws a big wet blanket over buyer and seller, industry by industry.
How to Hire Customer Service Stars
What are some tips to ensure I’ll hire the best customer service people?” That was the question the golf course owner asked me when she was about to begin hiring for another season. I don’t profess to be an expert in running a golf course, but when I speak at conferences about customer service, I’ll occasionally also facilitate an exchange of best practices among industry leaders. Here’s a compilation of their top tips, which apply to any industry on how to hire customer service stars.
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