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7 Reasons Why Your Sales Results Suck
First of all, let's face it, I use that word to get your attention and now that I have it let me explain. When any frontline sales professional in your company does not produce the results needed to pay for all the overhead, benefits, pay, education and everything else needed to pay for there fair share of these expenses, then they are "sucking" these valuable resources at the expense of other employees who ARE pulling their weight.

Other service managers Related Articles

Service excellence is rocket science
There is more to providing excellent customer service than most managers realise. This article, based on recent research in New Zealand, identifies 17 drivers of service excellence that will give you a competitive advantage.
Speed Kills - The service standard that does more harm than good
As a business owner or manager, you have probably heard management experts refer to the importance of service standards for frontline employees. The idea is that managers should give customer-contact people a performance goal or service standard by which they can be measured and rewarded. Sounds good in theory. Unfortunately, over my years as a consultant and business advisor, and as a customer myself, I find that some service standards are not only ineffective, they are actually counterproductive. I wonder if this may be the case in your organization...
Are You a Great Manager?
A twenty-five year Gallup study of over eighty thousand managers discovered the secrets of great managers. Here’s what the research uncovered -- Great managers hire employees based on talent, not experience. This flies in the face of the arguments I hear from sales managers all over the country. They want experienced salespeople. Gallup found that great managers look at talent, not just history.
Insight Into Incompetence of Managers & Executives, From Your Strategic Thinking Business Coach
One of the most common topics of conversation in today’s workplace is the incompetence of managers and executives. And there does not seem to be any evidence that this subject is going away anytime soon. In addition, the managers and executives are very fearful that their subordinates will discover how really incompetent they are. And again, this fear of being “found out” is actually well founded. What is the magnitude of failure among managers and executives? According to one research study, 4 out of 10 newly promoted managers and executives fail. Think about this – that is a 40 PERCENT FAILURE RATE! Why do managers and executives fail? Based upon more than 35 years of experience and observations, your strategic thinking business coach offers a list of ten (10) top reasons for failure.

Risky Business - How repeat customers may jeopardize your future
When I speak at conferences and corporate meetings about customer service I often hear managers reminding their team members about the importance of repeat business. The assumption is that if customers keep spending their money with you, they must like you. But is that really true? Many business owners and managers are unaware of the harsh reality that some folks who spend their money with your organization may not enjoy doing business with you at all. The consequences of this can be staggering. Consider the example of my local video store...

Is This Any Way To Behave In A Restuarant?
Eating out this week, these are actual quotes used by service staff and managers to address myself, my guests or others around us.
Writing SMART Goals (also called KRAs) from Job Descriptions
Many Managers (Including HR managers responsible for writing others Goals) often ask to help them onHow to Write Goals KRAs for Sales HR Finance Managers and Executives creating Goals (Key Responsibility Areas) for different designations, which they can use for setting Goals and/or conducting performance appraisals. While most of these managers are completely aware of their job profile, they find it difficult to shape it in a written form.
So what is the Definition of a Manager?
A classic definition of what managers are about is that ‘Leaders do the right thing and managers do things right’. A more standard definition is that managers would work towards the organisation’s goals using the resources at their disposal. It of course also depends on the size of the organisation. Larger companies might require managers to oversee the efforts and achievements of a further level of managers. A General Manager might have several other managers reporting to him or even several levels of management reporting to each other.
How Managers Undermine Employee Performance
Are you working in an organization where managers know how to motivate people? Are managers held accountable for listening to their employees and addressing any complaints? I coach a number of managers who consistently complain about certain employees, but don't take the time or make the effort to address any underlying concerns. Effective managers listen to their employees, and are open to any feedback that will improve work place performance. Spend enough time in meetings or the executive lunchroom, and you're destined to hear your fair share of managers' complaints about their employees.

Are You Genuinely A Leader Or Merely A Manager?
Without managers, the visions of leaders remain dreams. Leaders need managers to convert visions into realities. For continuous success, organizations need both managers and leaders. However, as most seem to be over-managed and under-led, they need to find ways of having both at the same time. Perhaps the best way to handle this paradox is for managers to aim to be managers when viewed from above, leaders when viewed from below and to remember that the need for leadership grows as we move up the organization. This is only one of the challenges that can make working life fun.

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