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Lesson #3: Learn To Put People First
“First and foremost is our corporate philosophy, which we call PSP: People, Service, Profit,” says Smith. “If you're going to run a high service organization, you have to get the commitment of the people working for that organization right at the start. If you don't, you'll never be able to deliver at the levels of expectations of the customer.”
Generating More Referrals
There are plenty of opportunities to develop quality referrals--you just have to look for them.

How To Grow Your Business Through Speaking
One of the leading entrepreneurs in Los Angeles says, "If you are not getting results by speaking, you need to take responsibility as the marketing director of your business and learn how to do it effectively. The biggest problem I have seen is the resistance business owners have with spending time and money getting the entrepreneurial training needed to increase their results. TOO many business owners think they should intuitively know how to write their marketing materials, AND SPEAK IN PUBLIC. Writing advertising copy and verbal expertise is not a skill we are born with. It is a learned ability. So if you don't know how to get the networking or sales response you need, either hire someone who can do it effectively or learn how from an expert. THE CONTRARY IS COSTING YOU MORE BUSINESS THAN YOU EVEN REALIZE."

Other service organization Related Articles

The Added Value - Is YOU!
The words “Quality Service” are deceptive at best. There are at the least two levels of quality service--high quality and low quality. Only you can make the difference in which adjective is used to describe the service levels in your organization.

Lesson #3: Learn To Put People First
“First and foremost is our corporate philosophy, which we call PSP: People, Service, Profit,” says Smith. “If you're going to run a high service organization, you have to get the commitment of the people working for that organization right at the start. If you don't, you'll never be able to deliver at the levels of expectations of the customer.”
Unscrewed: The Consumer’s Guide To Getting What You Paid For
Unscrewed: The Consumer’s Guide To Getting What You Paid For (by Ron Burley) provides some strong tactics for resolving customer service problems where you know you’re in the right. It’s a great way to learn how to market your needs to an organization, guerrilla marketing, and also how to improve your own business’s customer service.
Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Five Powerful Customer Service Secrets to Growing Your Business During Challenging Times
The secret weapon for being successful during this changing time is customer service. Outstanding customer service will make you stand out from the competition and make your organization successful. Whether your organization is for profit or non-profit, a private or government agency; or a big corporation vs. a small business, the following five customer service secrets will help you succeed in any situation.
What culture do you develop?
As a leader have you considered the culture you want in your organization? A culture of an organization is determined by the behaviors and perceptions of your people. Consider, how your people treat your customers, how they treat each other, what their perception of your suppliers is, or more importantly, what do they think of the leaders and managers? You have heard the phrase 'walk-the-talk', people are watching you and based on your behavior they develop perceptions and will act accordingly. As an observer of an organization, it is very easy to identify the culture, one visit to a store, one interaction with the sales team, or customer service department will provide you with an indication of what is happening in that organization.
How to become good customer service agents?
Customer service agents play a major role in the call center organization. The representatives act a main connecting link between the customers and the organization. They are ones who are considered as the main strength of the call centers.

Customer Service in the Nonprofit Community - How Does Your Organization Rate?
Having worked in the nonprofit community for most of my career, I have seen varying levels of good and bad customer service. I have always been a proponent of exemplary customer service and feel that it should be the number one priority for any nonprofit organization. Every nonprofit exists to meet the needs of specific customers through the delivery of services and programs. As such, shouldn't their customers be their top priority, as they are their most important stakeholders? This article asks questions related to your customer service practices, and items you should consider in relation to developing and implementing a quality customer service program.

Improving Service on the (Telephone) Line
Technology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face to face in the busy rush of modern business. If you answer the phone as part of your organization’s service to others, that service is on the line.

Use Strategic Imperatives to Set Improvement Priorities
It was a story with a plot line that's becoming all too familiar. I was meeting with the vice president of a large service organization and his quality improvement support staff. They were frustrated. After a few years of educating thousands of people in their organization, forming and training teams, mapping, analyzing, and "reengineering" a multitude of processes, and "empowering" everyone to improve quality and customer service, little was happening.
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