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service person Tagged Articles
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Don’t tell me it’s out of your control
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| ‘It's out of my control.' ‘I can't do anything about it.' ‘I'm just the sales person.'
Sales people who sell in equipment and service contracts take note. This story is about you and your responsibility to the customer for the life of the sale not just the initial sale of the machine and the signing of the contract.
The quotes above are what I heard this week from a sales person from a well-known equipment manufacture who sold us a complete equipment and service package 18 months ago. It certainly wasn't what I wanted to hear. Without going into too much detail we have had the ‘printer from hell'. |
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Get Rid of Half Your Sales Force - Now!©
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| Most sales people spend the majority of their time in customer service. Most companies want to grow the customer base. This is a conflict that management needs to address in this economy. |
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Other service person Related Articles
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11 Ways to Get What You Want - Be a Clever Customer!
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| We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person. |
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The Customer is Always Right, (Especially when you think they aren't!)
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| It takes a long time for a self employed business owner to build up a reputation for great customer service. I am a caring person, and putting customer service first is something I hold very dear as an important aspect of how I do business. |
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The Customer Is Always Right. Even When They Are Positively Wrong
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| Every business and sales person talks about their great customer service. Very few have it. This article is about the greatest consumer service story of all times and how you can build and grow your business using it. |
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The Law of being left behind
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| The Law of being left behind, suggests that if someone else buys a products or service, it must be valuable enough to buy for ourselves. This belief transforms into a subconscious need to acquire the product or service, simply because someone else has it. And when you get a group of likeminded people together in a buying environment, all it ever takes is one person to buy to set 'The Law of being left behind' in motion. The converse is also true, if not one person puts their hand up to buy - no one else in the group will buy. Why? There is no leader, the pack isn't moving in any particular direction, therefore there is no need to move - the safest move is no move at all. |
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Don’t tell me it’s out of your control
| |
| ‘It's out of my control.' ‘I can't do anything about it.' ‘I'm just the sales person.'
Sales people who sell in equipment and service contracts take note. This story is about you and your responsibility to the customer for the life of the sale not just the initial sale of the machine and the signing of the contract.
The quotes above are what I heard this week from a sales person from a well-known equipment manufacture who sold us a complete equipment and service package 18 months ago. It certainly wasn't what I wanted to hear. Without going into too much detail we have had the ‘printer from hell'. |
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How To Write Press Releases For Your Internet Marketing
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| Written using third person, a press release is a pseudo-news story that seeks to confirm to a certain editor the newsworthiness of a specific person, product, service or event. |
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Home-based Business Idea: Delivery Service
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| Delivery service is a home-based business that has high demand. Each day, many people need courier service to deliver a parcel to a certain person. Every day, many bouquets are sent to people for whatever reasons. |
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Why Should I Listen To You?
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| When you walk up to a person you don't know and overwhelm them with your big smile, and your over-the-top enthusiasm, and you are telling them you have the best product, service or whatever, the person you are approaching will most likely want to turn and run. However, if you approach them with "normal" enthusiasm and a smile they will probably give you at least the courtesy of a few minutes of their time. It is very important what you share in these few minutes you are given. |
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Five Attributes that Lead to Exceptional Customer Service
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| As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level.
This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.
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How Mobile Small Business CRM Help You Increase Customer’s Satisfaction
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| If you were to ask a person what a CRM is few years ago, chances are that they won’t know what you are talking about. Nowadays, almost everyone in the product and service industry knows about a CRM. In this article, I will discuss the next step to customer service, the mobile CRM.
Before going into the details of mobile CRM for small businesses, let me you give a brief overview of what a CRM software is. |
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