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service research findings Tagged Articles
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Research Findings on the Importance of Creating a CustomerFocused Culture It will shock you
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| Every month we scan as much of the Customer Focus, Service Excellence and Customer Experience Research as we can to make sure we have our fingers on the pulse of what customers and business leaders are saying and thinking. Here is a short summary of what current research is revealing. It's not listed in any order as it is all important! |
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Other service research findings Related Articles
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Service excellence is rocket science
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| There is more to providing excellent customer service than most managers realise. This article, based on recent research in New Zealand, identifies 17 drivers of service excellence that will give you a competitive advantage. |
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10.0 Training – business management and technical skills: Support for Growth-oriented Women Entrepreneurs in Tanzania, 2005
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| Findings from research on women entrepreneurs in Tanzania and interviews with
key informants indicate that women tend to have low levels of business and technical
skills, and often do not value the importance of business training. |
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Recent ISM, CAPS and Kearney Report Perpetuates Dangerous Supply Chain Myths
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| While generally interesting, the recent 10 Page Report by ISM, CAPS and Kearney perpetuate a number of the myths that actually fuel the high rate of e-procurement initiative failures.
Focusing on what is referred to as the “seven critical supply strategies” for Succeeding in a Dynamic World, I will address each “strategy” over the next seven day period referencing the results of our 15 years (and counting) of research findings and front line experiences.
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Motivation A Key Ingredient For Success
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| The article "Motivation: A Key Ingredient For Success" examines recent research findings which identify the need for improving the self-motivation of American workers. |
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Research Findings on the Importance of Creating a CustomerFocused Culture It will shock you
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| Every month we scan as much of the Customer Focus, Service Excellence and Customer Experience Research as we can to make sure we have our fingers on the pulse of what customers and business leaders are saying and thinking. Here is a short summary of what current research is revealing. It's not listed in any order as it is all important! |
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Sales Assessment Comparison - Objective Management Group vs. Devine
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| It's not often that we get to compare the assessment results of an individual that took our assessment and another. Why? Because most companies don't use multiple assessments that report on similar findings. Notice that I said "report on" and not "look at". While other assessments report on findings similar to ours, they don't look at or measure the same information to draw their conclusions. That's why the reports I received today make for such an enjoyable comparison. |
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Climate Scientist Cleared: Deniers Deprived of Misinformation Strategy
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| The British scientist best known for his role in the "Climategate" controversy was cleared of hiding or manipulating data. From the beginning, Climategate was a ruse. Jones' findings are corroborated by numerous reputable sources. The body of climate research is sound, deniers will have to find other means of discrediting the science supporting climate change.
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Why you should stop trying to delight your customers
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| Delighting customers does not build loyalty. Reducing customers’ effort does.
These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions:
1. How important is customer service to loyalty?
2. Which customer service activities increase loyalty, and which don’t?
3. Can companies increase loyalty without raising their customer service operating costs?
After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings... |
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The Consequences of Poor Service in the New Economy
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| This article examines current research on customer behaviour and discusses the consequences of this research for your business. It also offers several actions you can take to determine how your organization’s service performance compares. |
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Get Your Fill On Blueberry Hill
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| This summer, the University of Alabama at Birmingham released some research findings about one little thing you can do to reap healthy rewards, even if you're a busy person. Just eat your blueberries.... |
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