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service stars Tagged Articles
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Talent Management in Difficult Times
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| Talent management is always an important functionality but it difficult or lean times it becomes even more critical. |
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Other service stars Related Articles
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Lesson #4: Fight To Find Your Place In The Field
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| “A lot of the times when adult stars try to be a CEO of their own company nobody takes you seriously or thinks you know what you're talking about,” says Jameson. “They talk down to you and act like you don't have a clue.” |
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Managing Organizational Stars
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| What contributes to an individual's ability to remain a star? To what extent does past star performance predicate future star performance? And to what extent does a key organizational factor—colleague quality—help or hinder the ability to sustain star performance? The performance of stars is an important career matter for individuals as well as for managers who want to inspire, nurture, and recruit stars. |
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Take 5: Keys to increasing value of a business owner’s estate
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| Just as talented top stars are key to the success of any theatrical production, the strength of a company’s top stars – its management team – determines up to 30 percent of its value.
Although most business owners know that sales, target markets, competition and other factors contribute to valuation, many don’t realize the bottom-line value of management teams. Fewer still understand that the most effective way to strengthen their management team – and ultimately achieve their goal of increased estate value – isn’t necessarily through expensive classes, trust-building ropes and ladders courses, or highly paid execs; rather, business owners who learn how to ally human and organizational capital – in other words, people and strategy – are the ones who will see valuation skyrocket.
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Do You Want To Optimize Your Own Web Site?
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| Think of the engines like teachers handing out gold stars for everything that you do well. Google currently has about 200 factors in their algorithms that determine how your site will rank. Imagine your teacher with a clipboard and checklist with 200 items on it and she assigns you gold stars for each of the things you do well. |
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Marketing is about Differentiation
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| Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value. |
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Leaders and Top Performers: Should You Build Your Own or Steal from a Competitor?
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| Is your organization better off stealing star employees from a competitor, parachuting a leader in from outside or would it be better to grow your own stars and develop leadership from within? |
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Second Best also Deserves a Chance
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| Are you missing some of the crucial people in your business. Just because they aren't your stars it doesn't mean you don't need them! |
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Convert an Asteroid into a Think Tank
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| Today's business leaders need to focus on what's above their head. Set high standards and reach for the stars.
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Showcasing Charisma
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| How do you project Charisma? It's much easier to show off in today's world of Internet stars. |
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How to Hire Customer Service Stars
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| What are some tips to ensure I’ll hire the best customer service people?” That was the question the golf course owner asked me when she was about to begin hiring for another season. I don’t profess to be an expert in running a golf course, but when I speak at conferences about customer service, I’ll occasionally also facilitate an exchange of best practices among industry leaders. Here’s a compilation of their top tips, which apply to any industry on how to hire customer service stars. |
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