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Helpful Tips For Training New Staff Members
When you hire staff, your intention is to retain them. Providing them with the appropriate training will decrease their learning curve and increase their chance for success. This article provides some helpful tips for orienting and training new staff members.

Other services staff Related Articles

“A Business Coach’s Top Ten Tactics for Marketing Professional Services”
Marketing professional services is a real and difficult challenge. The challenges of marketing professional services are different from those of marketing products. Two major reasons for the differences are that clients cannot see or touch professional services before they buy them and the professional services are often produced and consumed simultaneously. And another reason is that marketing professional services is split among marketing, sales, professional and management staff instead of a dedicated marketing and sales force. Based upon my research and my own professional experience, I developed a Top Ten Tactics for marketing professional services. My top ten tactics for marketing professional services are:

Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
Effective Leadership = Business Success
Leadership plays a vital role in the building of any business and can have a direct effect on the attitudes of colleagues and staff which in turn affects products and services. The attitude and influence of the leader is also reflected in aspects such as staff satisfaction and retention.
What Are You Like at Growing People?
Too many managers are still using 20th century traditions for 21st century staff development. The result? Rapid staff turnover, excessive absenteeism and staff conflicts. We need new ways to look at old problems. People are a part of nature, so what can we learn from growing plants?
Coaching Careless Staff
Managing careless staff can be very frustrating for both the manager and the team particularly if the staff member appears not to care about how their performance is affecting others. Here is how you can use a coaching approach to get staff to focus on fixing the problem themselves.
Coaching Passive/Aggressive staff
If you have staff on your team who aren't responding to you it may be because they are getting some benefit from it. These staff are often called Passive Aggressive staff. They may seem quiet perhaps sullen but they can be quite manipulative and quietly aggressive in getting their own way. Here's how a coach might handle them.

Client Feedback
When was the last time you asked a client for feedback about your professional services and how your office staff works as a team? You might turn up some useful information by doing a client feedback session when the work is complete. I recently had an experience with a hospital that is an example of how frustrating a poorly working team can be. As a practice advisor for attorneys I am always looking for examples, good and bad, about how to run a professional services practice.
The Significance of Your Company Culture
Company culture is the spirit, attitude and character of its people put together. Although products or services are the backbone of business, the working culture of staff and its management matter. A happy staff is a productive staff.
Every leadermanager™ is responsible for succession planning
Succession planning concerns every role. As I share with my audiences “succession planning is not just about executives, it is about every role in your organization.” As a financial services branch manager in the 70’s two files in the bottom right hand side of my desk played a vital role in my success, one was my employee bank and the other contained the minutes of my weekly meetings with my staff. Do you have an employee bank? Do you have weekly meetings with your staff?
Warm Market Research
Warm markets are potential customers that either know your brand, have an existing relationship with the company, or have indicated an interest in related products or services. Cold markets are those that are unfamiliar with your company, your products and services and your sales staff.

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