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Garber on Business: How to lose customers through sheer stupidity
Canadian communications companies are fumbling the ball when it comes to 'upselling' existing individual customers. The reason? Too many catches, and a basic dishonesty when it comes to ease of cancellation, should things not work out as planned.

Other shaw cable Related Articles

From POTS to VOIP treet mart Marketers have a powerful new weapon
If you have not heard about VOIP or Voice Over Internet Protocol recently you must be living in a cave. Right now the Telco's and cable companies are battling it out with the CRTC over who can do what, and to whom with VOIP. The news has been full of it.
Communications Tips
"The Greatest problem in communication is the illusion that it has been accomplished." George Bernard Shaw The great quote by George Bernard Shaw confirms what I have experienced in my 35 plus year career. And in my past 23 years in my own business, I cannot think of a single instance where "communication" was not listed as a problem, challenge, frustration, irritant, etc. in the focus groups, discussion groups and other strategic planning endeavors I have conducted. Communication is a challenge. And it is an opportunity for very positive impressions if one works at doing it effectively.
Race towards connecting Africa to the internet
This week there was an interesting article here about one of the companies undertaking the construction of the underwater fibre optic cable and their search for a strategic investor, I can't help but feel excited when I hear about such news for the very reason that its now common knowledge that in the next 2 years Africa will be interconnected to the rest of the internet.

The Giants want to Eat You
The big box discounter, the many cable shopping networks and the large chains know they can only attract a very small percentage of each other’s customers. So they are continually after your customers. And they will eat you alive, unless you …Stop reacting and ACT
My call: Snow Leopard by July, quad-core iMacs by October
Kaufman Brothers analyst Shaw Wu thinks Mac OS X 10.6 (“Snow Leopard”) may not arrive until late summer or early fall. I think the beast will begin prowling in the June-July time period. However, I agree withe Wu that we’ll see a quad-core iMac before year’s end that will capitalize on Snow Leopard’s beefed up support for multiple core processors. 


Assumptions Are Conversation Killers
Assumptions can really derail a conversation. Don't make assumptions about the other person when you are in conversation. If you find you are making assumptions, test them out. Ask, "Why do you thing that is so?" Remember, in many cases you really don't know what the other person is thinking or feeling. To quote Bernard Shaw, "You think you do; but you don't."
Talent, Communication, and the BP Oil Spill
Tony Hayward, CEO of BP, has had a pretty rough couple of weeks. His response to the grilling by congress and his handling of communications surrounding the Gulf of Mexico oil situation was tone deaf to say the least – at least to US ears. And yet Tony is obviously a very talented guy. After all you don’t get to be CEO of BP by being a slouch. So what went went wrong? One of the hypotheses that have been circulating in the media is that there is a culture difference between the UK and USA on the use of language. As remarked by the playwright George Bernard Shaw, “England and America are two countries separated by the same language”.

Saving Money on your Monthly Bills
Tips to save money on your cell phone, cable, and other bills.
History of the Ethernet Cable
The speed advancements of the ethernet cable over the years has enabled advancements in communication.

Thermometer Manager or Thermostat Leader?
The late 19th century Irish playwright, critic, and social reformer, George Bernard Shaw, had a lot of useful things to say about personal effectiveness. A few of his comments have hung on my mirror or been posted in my day planner over the years. This one speaks to a core management-leadership choice we all have; "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends upon the unreasonable man."
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