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Victory for Starbucks in Tip-Pooling Class Action
A California appeals court has reversed an $87 million award in a tip-pooling class action lawsuit brought against Starbuck's on behalf of the retail chain's baristas (coffee servers). The reversal is a stunning victory for Starbucks and the hospitality industry overall.

Other shift supervisors Related Articles

Business Coaching Tips For Effective Supervision From Your Strategic Thinking Business Coach
In today’s workplace there are daily examples of dysfunctional and ineffective supervision. Many people in supervisory roles have not been given the necessary training to be effective supervisors. Here are ten (10) tips from your strategic thinking coach to share with the supervisors in your businesses and organizations.

Employee Shift Work Schedules
More and more organizations are adopting work schedules that require longer and/or multiple shifts. For managers who are new to the job or unfamiliar with shift schedules, this can be quite a challenge. This paper will introduce managers to five fundamental components of shift work schedules: (1) shift length, (2) schedule format, (3) on-off work pattern, (4) overtime, and (5) scheduling policies.
Supervisory Skills
Supervisors are responsible for not only meeting corporate goals, they are also responsible for bridging the gap between upper management and front-line employees. Those supervisors that take this task seriously and utilize their supervisory skills are the ones that have a dramatic and positive effect on the overall business as well as their staff’s performance and behavior. Are your supervisor ready for the challenges ahead? Do they need training?
Creating Breakthroughs in Business
"The significant problems we face cannot be solved at the same level of thinking we were at when we created them." - Albert Einstein We need to radically shift from doing more of the same expecting different results - that's insanity! We need to create a breakthrough which is fundamentally a function of two things. First, we must shift the mindset, and second, we must have a corresponding shift in behavior. One without the other never works!
How To Cope With Shift Work – Eat For Energy!
If you’re looking at ways to cope with shift work then the best advice that I can give you is to quite literally - Eat for Energy! As shift workers fatigue is by far the Number One complaint because of the crazy and irregular hours that we work. Most shift workers live a life of feeling totally exhausted and zapped of energy 24/7.

Eating Habits of Shift Workers – Are You Addicted to Take Away Food and Energy Drinks?
If you’re a shift worker then your eating habits are probably not going to be the best, nor are they something that your mum would be proud of! In fact, as most shift workers suffer from constant fatigue and tiredness, they actually use this as an excuse not to eat healthy.
Shift Work and Stress – Are You Tired And Up To Your Eyeballs In Debt Too?
If you’re a shift worker then you would know that shift work and stress certainly goes hand in hand with one another. Just getting up at 3am to go into work is stressful enough! So as a shift worker having just returned from a financial education conference in Sydney recently, one of the guest speakers announced something that absolutely shocked me to the core.

Want to Change Employee Behavior? Change Yourself First
The greatest epiphany we see in the managers, supervisors and team leaders we train and coach is that the behaviors (good and bad) of the workgroup often reflect the approach taken by the leader. After learning how to be more constructive, supervisors will say that employees are being more positive, helpful and accountable. The leader changed first - then the employees changed!
Basic Feedback Should Be BASIC
One of the key skills of supervisors is giving feedback to employees about their performance. Feedback, of course, includes praise for a job well done as well as constructive observations about how things could be done better. Apprehension about providing feedback to employees is particularly acute among newly promoted supervisors. This is often the result of a lack of the supervisory training.
Stop Enabling Problem Employees
Supervisors often lose control of the situation by trying to be understanding and kind about following the rules. They make small exceptions that end up becoming habits, and soon the rules are not enforced at all. It is important to be sensitive to emergency or exception situations, but it is equally important to enforce the rules with an even hand. It is an area where many supervisors struggle. This article suggests an antidote.

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