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Customer Focus in Process Improvement
A process is a series of steps completed to achieve a particular result. It is hard to imagine a process improvement effort that doesn’t start with a focus on that result with a question like “What is the purpose of this process?” - whether the customer is actually engaged or not. Sometimes we have a strong sense that our product or service is good. Sometimes we choose to “get our own house in order” before we step outside the organization. Sometimes we base the result on a prescription provided by the customer. However, sometimes, our focus may be misdirected to how we do the work without considering why it is done in the first place...particularly where slick new technologies are involved. But, without actually engaging the customer, we can’t really know how well the process is working to provide the customer what they need or want.
Risks on the Road Between You and the Emerald City
If you aren’t winning enough in your life, it’s because you aren’t losing enough
Dropship Your Way To eBay Success
Dropshipping has been around since Sears first started selling goods from its mail order catalogs over a hundred years ago. However, the idea of dropshipping still confuses many people who don't understand exactly how the process works.
Cut StartUp Costs By Using a Dropshipper
Dropshippers, as they're called --are an excellent way to start your e-business and, if done properly, don't have to be a costly endeavor. There are literally hundreds of companies out there that will dropship products for you, everything from gifts and housewares to power tools and furniture.
Help Im Freaking Out
The Universe is responding to you in your NOW. So whatever you're feeling right NOW means that is what you are sending out vibrationally right NOW, which means that is what you are attracting to yourself right NOW, which means your future is FULL of a bunch of stuff that is gonna feel pretty much like right NOW feels." Abraham-Hicks

Law 5: How to Create Value
Value is created when you successfully find a way to provide customers with services and solutions that solve their problems. We will be successful in business to the degree to which we render service that exceeds customer’s expectations. Value therefore is the ability to understand what’s going on in the minds of our customers.

Other ships Related Articles

With U.S. Unemployment at 8.1%, Here’s Where to Invest Today.
Economies turn around like ships, not speedboats. Instead of trying to "pick the bottom," why not turn to what's working now. There are many Japanese Yen pairs in the forex market that appear to have bottomed in October.
Riding the Crest of a New Wave: How the Original SaaS Companies Have Gained the Upper Hand (PI Intelligence Bite)
With tier one vendors such as Ariba and SAP moving into the SaaS space, a model upon which organizations such as Source One’s reputation and business have been built, it is in effect an admission that the traditional licensing model does not work. Because of what can only be described as a monumental shift (remember the old analogy about big ships turning slowly), overall awareness and acceptance for SaaS-based or on-demand solutions is on the rise. And with it, the players who are and have already defined this new paradigm.
Just In Time, or Just In Case
The modern system of inventory control is Just in Time, from the Toyota Production System. The vendor ships just in time for the operation to process and assemble components. It is generally agreed that JIT demands the utmost in close scheduling, reliable vendors and supply chain cooperation; and results in best floor space utilization, lowest capital tied up in inventory, least spoilage and product damage, and best quality because any errors are caught more quickly. The alternative is Just In Case; inventory is ordered in advance to allow for eventualities. Your organization probably depends on some of each.
Watch out for the Talent Shortage Iceberg!
Sometimes in the midst of the current recession we forget that we have a looming talent shortage – and it will be here before we know it. You might even call it a looming Talent Shortage Iceberg! Take the shipping industry for example. Even as the rescission has reduced the volume of shipping in the last two years, shipping volume overall is up substantially compared to ten years ago. The number of tankers in the ocean, worldwide, rose 17% between 2001 and 2005 and container ships jumped by 30%. With this increase comes the need for talented deck and engineering officers-but the industry is already finding it hard to recruit qualified officers.

Become an Online Travel Agent
The travel industry is a multi-billion dollar a year market and it is expected to surge in the next ten years. New resorts, cruise ships and tour groups are being designed every year to keep up with the growing market. If you are looking for a new job opportunity or hoping to start a home business the travel industry is one of the best markets available.

Pinpointing My Leadership Position
In 1707, Great Britain lost four warships and 2,000 sailors on the rocks of the Scilly Islands, located off the southwest coast of England. It wasn't that the location of the rocks was unknown; indeed, the maps of the area were clear and accurate. The problem was the ships' location. On that dark and foggy night, Admiral Clowdisley Shovell and his navigators tragically miscalculated exactly where they were.

Reflection and Renewal
During the 18th century, two explorers set out with small flights of ships to find the fabled Northwest Passage that cuts through the Arctic Circle across the top of North America connecting the Atlantic and Pacific Oceans. It was widely agreed that the first to discover this elusive passage to China and India would find fame and fortune. Captain John Smith was bold and impatient. He believed that speed was critical to winning the race against the competition led by Captain Henry Jones.
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