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Increase Sales Means You Must Confront Those 800# Gorillas
What 800# gorillas are you avoiding to increase sales? I believe now is the time to discuss one those gorillas. Possibly, the avoidance of these 800# gorillas contributes to the high failure rate of small businesses where for each one that opens another one closes. (Source: Small Business Administration)

Other skills improvement Related Articles

Your People Skills Will Make The Difference
Despite the fact that I am in the business of providing people oriented business solutions, I can’t say that I have always been the best or most motivating and inspiring leader. However, let’s just say I view myself a work in progress and teaching the things I teach brings it all to the forefront for me. You can do the same thing in your organization by learning the people skills and teaching them as you go along. To really learn people skills you must take an interest. To take an interest you need to identify the need and that is usually the problem. The best way to identify a need is to ask others where you need improvement. You can do that in a number of ways with a broad array of assessment tools designed to help you to better see yourself. Please remember that as the boss you (metaphorically) carry a badge as well as a gun.
The Service Factor during Economic Turbulence
Improving and maintaining good customer service is not an exciting endeavor. It involves detailed study and steadfast execution rather than temporary brilliance or inspiration. Therefore, customer service improvement is fundamentally an effort of continuous improvement. You must develop a basic competency in process improvement to attain and sustain high levels of customer service. This means that it is absolutely critical during tough economic times that you don’t make the mistake of cutting resources that support service excellence in your attempt to control operational costs.
Soft Skills Training
It is often argued that the education of hard skills is becoming more prevalent in schools and, as such, graduates are coming out more skilled than ever. Hard skills relate to abilities that are testable, such as typing or mathematical skills. Unfortunately, soft skills are often neglected and today’s grads find themselves incredibly skilled but unable to practically implement what they’ve learned. Soft skills relate to teamwork and interpersonal skills.
Upgrade Your Selling Skills
Your're in trouble if you don't commit to continuous personal improvement especially if you're in sales. Read this article to see if you should upgrade you selling skills.

Continuous Improvement
Firstly, this article asks the question ... "Is Continuous Improvement possible?" With a slight caveat ,the answer is 'yes'. It then sets out how you can achieve continuous improvement - without adopting any of the commercial 'methodologies, without using expensive consultants. You will , of course, have to put in some effort ... mainly thought! But it is possible - for any busines.
Change Management Can Lead to Rigidity and Resistance to Change
Beware of formal organization improvement or "change management" (an oxymoron) plans. Like strategic plans, organization improvement or change management plans can reduce an organization's effectiveness. They can lead to rigidity, bureaucracy, and resistance to change. This sounds like an argument against planning. It's not. We have found that constant and ongoing personal, team, and organization improvement planning is vital. But too many "change management" and improvement plans are built on the same faulty premise as strategic planning - that there is a right path, which can be determined in advance and then implemented. We often hear managers declare that they have the right strategic or improvement plan, but the reason things aren't going according to plan is because of "execution problems." This is a deadly assumption.
Aiming at quality improvement with Six Sigma
Six Sigma is a process of quality improvement leading to improved results in an organization by making the employees of an organization learn important skills and concepts which they can apply to the operations in that organization to achieve the desired results.
Process Management Pathways and Pitfalls (Part Two)
Make sure all your process improvement activities are clearly and tightly linked to your strategic imperatives. Each effort should also have highly focused and specific improvement goals (that are an aggressive, major stretch) and measurements. Establish feedback and follow-up steps for each process management and improvement team.

Visioning Harnesses the Power of Our Pictures
I've been studying and trying to apply the power of positive pictures for over two decades now. These skills, habits, and techniques are often called visioning, imagery, and visualization. And they have a power for change, improvement, and energy creation that we're only beginning to understand.
Why Most Change Programs and Improvement Initiatives Fail
Many team and organization change and improvement efforts are lost or badly bewildered. Decades of studies have consistently shown that 50-70 percent are failing. There are as many reasons that improvement endeavors lose their way, as there are people, teams, and organizations trying to improve.
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