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No one knows the troubles I have seen
My recent experiences with a technical support call center have left me wondering what we might be doing that’s getting in the way of our success - processes we follow because "that’s the way things are done here". What 'scripts' should we change to improve understanding, increase creativity or improve our effectiveness?

Other sorry for the inconvenience Related Articles

Skill and Knowledge are Telemarketing Partners
Telemarketing is nothing new. Since early in this century, Wall Street brokers have used the telephone to sell securities, commodities, stocks and bonds to customers scattered across the country. Then, it was primarily a matter of logistics. The world was large, and telephone sales offered a practical alternative to the inconvenience of telegraphic communications.
Pay It Forward and Create Miracles
What if there was a way that you could maximize the potential that you could be helping someone nearly EVERY day? What if it required little or no effort on your part? Does this sound appealing? Most people would jump at the chance to help someone else especially if it required very little inconvenience. There is a way that you can make it happen, by paying it forward. I know, "what in the world is "paying it forward?"" Many of you may have seen the movie, Pay It Forward. Paying it forward is the opposite of paying it back!

Meeting Etiquette . . .the Direct Correlation to Employee Performance
The lateness thing is not just an inconvenience or a sign of inefficiency. It has a direct correlation to employee performance. A recent poll of 360 workers, including senior management, conducted by Workplace Intelligence Unit, found that turning up late for meetings was considered by many workers the height of disrespect, with four out of ten feeling that colleagues who did so or canceled at the last minute were simply showing that they did not value their colleagues' time. People feel disrespected when they show up and others don't. The message received is that those who arrive late value their own time more than that of their staff and co-workers. The BlackBerry thing says "what's happening on my Blackberry is more important than the meeting agenda and attendees."

The Most Transformational Words You'll Every Learn
When confronted by a customer/client, superior or anyone who perceives that you have done anything to inconvenience them in anyway, refrain from getting on the defensive and making excuses. Simply take responsibility even if you are in the right, and move on.

The Time is NOW for Sobriety Checkpoints in Michigan!
The Supreme Court ruled that sobriety checkpoints are constitutional because this small inconvenience was overwhelmed by a compelling stated interest in saving lives.

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