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The Ethics of Service
Service works when it enriches the exchanges. Customers feel valued when the experience a service provider delivers something special to the encounter. But generous must be coupled with conscientiousness or it turns contentment into caution. And, a generous heart without an enthusiastic spirit risks leaving customers believing they have received a gesture without importance and a gift without worth.

Hang on...
The blessing of life also brings with is a multitude of adversities we all face - challenges with career, family, finances, relationships, feeling overwhelmed or struggling with depression. Recently, continued negative news on many fronts can tend to magnify these challenges in our lives. I was personally uplifted as recalled an inspiring address given by Wallace A. Kennedy, Professor of Psychology at my alma mater, Florida State University. He was talking to the students of Maclay School in Tallahassee on November 17, 1981. One of their classmates, Margaret, had just committed suicide, and they were in distress.

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Interview With South Africa's Top Fashion Insider, Renato Palmi
South Africa's Renato Palmi an academic and also business developer for the clothing and fashion sector in South Africa discusses with Uduak Oduok aka Ladybrille the State of South Africa/ Africa's current Fashion Industry. He addresses issues on doing business in South Africa, expanding into the USA markets and the obstacles and challenges such as lack of business skills, and influx of cheaper Chinese imports that create challenges for Africa's fashion designers and the industry as a whole.
Black Economic Empowerment, like charity, is not investment
South African businesses have become one of the largest investment blocks in Africa. Many African countries regularly fret that they are losing their local business ownership to their cousins down South. Every sector of South African business is represented in this new scramble to invest; from mining to telecommunications to retail.
9.0 Conclusions: Entrepreneurship and Small Business Enterprise Growth in Uganda
As the world turns global, many countries are emerging out of the abject poverty into wealth. South Korea and Singapore are classical examples. In the 1960's, South Korea's per capital GDP was similar to that of Uganda. South Korea is now among the developed countries. Uganda is still characterised by massive poverty. The only way to transform Uganda and many African countries is to fuel growth through business development. Given the global competition, Africa may not be able to position herself competitively as a world class competition but must foster the growth of businesses through micro and small enterprises. Many donor funding agencies have identified this and have focused their attention to this sector.
Living The American Dream: Charney’s Business Takes Off
Charney’s dreams of running a clothing company crashed in the mid-1990s, along with much of the industry. Did he waste his father’s $10,000 loan, he wondered. Was his move to South Carolina pointless? Charney wanted to make sure that his venture down south was not in vain.

Quick Mobile Hits Around Africa
2go Rafiq wrote a review of a new mobile service out of South Africa called 2go. It enters the chat/social network fray with fellow South African competitor Mxit (past with interview Mxit’s Darryn Foster found here).
Making Finance Work for Africa
South Africa’s success in getting the financial sector to extend services to poorer communities could be adapted for other African countries, said Trevor Manuel, Minister of Finance of South Africa. He told participants that this is exactly what has been achieved by South Africa’s Financial Sector Charter. The charter was developed some four years ago by the financial sector, including banks and insurers, after the government urged it to transform its practices and policies
Old Mutual (OM) Supports Expansion of Women’s Development Bank (WDB) Microfinance into KwaZulu-Natal, South Africa with USD 710,000
Old Mutual (OM), the largest financial services provider in South Africa, recently released a press release announcing a donation of ZAR 5 million (USD 710,000) to the Women’s Development Bank (WDB) Microfinance, a South African non-governmental organization (NGO) that provides micro-loans and training for poor, rural women.
Hidden Sales Presssure: 7 Ways To Make It Go Away
Everyday, people from all over the world send me their selling challenges. This one just came in from Julie in Atlanta, Georgia:
The New Old Timey Customer Service
Whatever happened to Lee Roy Clark? Mr. Clark was the grocer in my South Georgia hometown. He was my introduction to what it meant to be a "merchant"—courteous and eager to help all who came into his small all-purpose store. The business world is today rediscovering the value of service that permeated Lee Roy Clark's bones. The Lee Roy Clarks of yesteryear get no credit for using methods now attributed to Disney, USAA, Nordstorm, and Ritz-Carlton Hotels. What happened between the early 1950s version of small-town service and its present-day renaissance? How did the business world move so far away from Lee Roy Clark and why is his brand of customer service now so eagerly sought?

Cigna Health Insurance - Health Coverage Plans
For more than 120 years, CIGNA Health Care Insurance Company has been providing comprehensive health coverage to Americans in the states of Arizona, California, Colorado, Connecticut, Florida, Georgia, North Carolina, South Carolina, Tennessee and Texas. CIGNA offers a variety of medical plans in the areas of medical, dental, pharmaceutical, vision, behavioral care, life insurance, disability, accident, and offers care to employees who have been carried out of network for their work, no matter where they end up being located.

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