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The Changing Economic Horizon Of Ontario Chatham
The journey of the city of Chatham began as a naval dockyard as it is situated on River Thames. A decade or so back, it was merged with the county of Kent. The Municipality of Chatham-Kent is a single-level administrative unit with no provincial administrative level above or below it. It is situated in the southwest of Ontario, Canada. The municipality shares a long shoreline with lakes Erie and St. Clair on either side. Due to its lake-side location on two sides, the humidity levels are generally high throughout the year. Historically, this city has provided the refuge to the black slaves who used to come here by the so called Underground Railroad Network. During the times of Civil War, they settled in the nearby villages. Although most of its population is English-spoken, a few of its settlements are French-speaking. Its schools and co
Making your customers uncomfortable
Tomorrow is the ridiculous Black Friday ritual, gaining in steam every year, in which large American retailers run big sales that start at 6 am. People line up even earlier to get in first. Kids are stampeded. Muscles are pulled. Friendships frayed. Credit cards exhausted.

Sales are Up and Mediocrity is Up Too
Retail sales for February, excluding auto, were up for clothing, electronics, furniture and gasoline. Overall, excluding auto, sales were up nearly 1%. That's better than it sounds out there. But mediocrity is up too...

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The King of the Skies: Herb Kelleher Gets His Start
Almost 40 years ago, Herb Kelleher came up with a radical idea: He wanted to start a no-frills airline that not only ensured people got to where they wanted to go and at low prices, but that they had fun doing it. Today, the small Texas airline he founded in 1971 has become the second largest airline in the world by number of passengers carried. Southwest Airlines carries over 100 million passengers to 63 cities across the U.S. each year.

Reaching New Horizons: Southwest Airlines Takes Off
With his own legal experience and his partner’s business acumen, Kelleher was convinced the two of them could see their business lift off. What was their idea? They wanted to create a no-frills airline, and one that would be exempt from the restraints of federal price regulations. By refusing to cross state borders, and operating flights only within the state of Texas, they were able to do so. Kelleher’s new Southwest Airlines offered drastically reduced fares and quickly became a hit with passengers.

Lesson #3: Personality is Power
One day, Kelleher received a letter from one of Southwest’s ramp agents in Oklahoma. It read, “Herb, I’m on to what you’re doing…You’re making work fun – and home work.” Kelleher viewed the letter as validation of his efforts to bring a little personality to his company.

Lesson #5: You Have to Fight to Keep on Flying
When the idea for Southwest Airlines first came about, it had some ardent opponents. It was going to be able to sidestep federal regulations and offer greater value to customers. It was going to push point-to-point flights between smaller airports and speed up turnaround times. And, it was going to have a lot of fun doing it.

How Employees Are Your Greatest Asset in Building Loyal Customers
Do you believe that you cannot be the Southwest Airlines of your industry when it comes to building loyal customers? Read how one local retail store in a rather unglamorous and highly competitive industry has not let that belief stop them from becoming successful.
Pee Tweet
I had a great flight home from LA on Southwest Airlines on Friday. My boycott on United has been going pretty well, but Amy and I are flying on it tomorrow to New York as it seems to be the only reasonable way to get from Denver to New York. I’m pessimistic. Plus I have a nasty cold so that’ll just make it more enjoyable.
Zero Gravity Business - Southwest Airlines
While every other airline in the industry is in trouble, Southwest continues to grow and thrive. Why? Southwest ditched the status quo that brings Gravity to the airline industry. Here's how.
The Joplin Perspective
Joplin, Missouri is a relatively small city situated in southwest Missouri. I have been through Joplin many times in my life as it is located halfway between where I've lived the majority of my life and where my grandparents lived; therefore, Joplin, Missouri always seemed like more of a rest stop to me. It was a place to stretch your legs, buy gasoline, and get a quick bite to eat.

EQ Matters in The Global Economy
Apple, Southwest Airlines, Google, Infosys, Disney, Whole Foods, Fed Ex and others are systematically “mining” the workforce in search of emotionally intelligent diamonds.
Pinpointing My Leadership Position
In 1707, Great Britain lost four warships and 2,000 sailors on the rocks of the Scilly Islands, located off the southwest coast of England. It wasn't that the location of the rocks was unknown; indeed, the maps of the area were clear and accurate. The problem was the ships' location. On that dark and foggy night, Admiral Clowdisley Shovell and his navigators tragically miscalculated exactly where they were.

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