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Idealism AND Pragmatism
dealism without pragmatism is like a beautiful house on paper. It is nice to look at and dream of, but it does not manifest itself into physical reality. Pragmatism without idealism is like putting a house together without a design, it serves some purpose in the short run, but does not create lasting values. As Victor Hugo put it, it is by the real that we exist, and it is by the ideal that we live. As human beings, we obviously need both: to exist and to live. To create a meaningful and fulfilling life, we need both ideals AND practicality.

Know Your Pressure Profile
Dealing with demanding clients, complaining customers or difficult colleagues is often distracting and can leave you feeling drained and irritated. In this frame of mind, you are less productive and have less patience for the clients and people you work with. The key to dealing with difficult people, without becoming drained, is about understanding everyone's 'Pressure Profiles' and knowing how to make them work together.

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