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The Customer Is Always Right. Even When They Are Positively Wrong
Every business and sales person talks about their great customer service. Very few have it. This article is about the greatest consumer service story of all times and how you can build and grow your business using it.

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Utilising coaching effectively in an organisation
Coaching is proven to be an effective way of increasing and maximising staff productivity – but do HR Professionals have enough first-hand experience to encourage buy-in at the top let alone to communicate the benefits of having a coach. Stephanie Ward explains why a coach is beneficial to staff - whether for intercultural training or the development of business skills - and how it differs from training.
Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
Employee Motivation Programs: How Do Motivational Programs Actually Work?
Hidden procedures for Increasing Motivation and integrating Incentives to Associates As with any good and service, there's what we call the "Input-Output Model". This basically means that there are specific tools, resources and talents that are put into the task at hand in order to achieve a selected outcome, before "output". Several staff in the past, as well as the present are viewed as a kind of "input", and nothing Additional. While this theory may perhaps be sizable when it comes to the technicality of production, it's an incorrect mindset. Staff started seeking more recognition, more work tailored to them personally, and out of the ordinary kinds of passion. Now, you will understand hidden procedures for improving passion and integrating rewards to staff.

Capture Your Competitors' Customers - Even When The Boss Says It Can't Be Done
As a Sales Manager, you often hear your President and other Senior staff members try to bolster the sales staff with confidence that you can win any job. On the other hand, have you ever had the President of your company tell you that there is "NO WAY" that your company could win a major project with seven other major approved suppliers from your industry?

Coaching Careless Staff
Managing careless staff can be very frustrating for both the manager and the team particularly if the staff member appears not to care about how their performance is affecting others. Here is how you can use a coaching approach to get staff to focus on fixing the problem themselves.
Rent Billboard Ad Space on a Left-Hand Read
Every two-sided outdoor billboard has two distinctly different ad faces to rent -- the right-hand read and the left-hand read. The right-hand read is the side of the sign that is seen on the right-hand side of the street, while the left-hand read is the side that is always seen on the other side of the road, beyond the lane carrying traffic the other direction.
Coaching Passive/Aggressive staff
If you have staff on your team who aren't responding to you it may be because they are getting some benefit from it. These staff are often called Passive Aggressive staff. They may seem quiet perhaps sullen but they can be quite manipulative and quietly aggressive in getting their own way. Here's how a coach might handle them.

The Significance of Your Company Culture
Company culture is the spirit, attitude and character of its people put together. Although products or services are the backbone of business, the working culture of staff and its management matter. A happy staff is a productive staff.
Every leadermanager™ is responsible for succession planning
Succession planning concerns every role. As I share with my audiences “succession planning is not just about executives, it is about every role in your organization.” As a financial services branch manager in the 70’s two files in the bottom right hand side of my desk played a vital role in my success, one was my employee bank and the other contained the minutes of my weekly meetings with my staff. Do you have an employee bank? Do you have weekly meetings with your staff?
3 Pointers to Recruiting and Retaining Good Staff
One of the most costly things for any organisation is replacing good staff. Its often ignored but, in fact, the cost of replacing staff is usually at least 500 times the hourly rate paid - and a lot higher for senior people. When you lose good staff you can be throwing away a large investment. Usually when you lose good staff the reason is that there has been a failure in management. This article provides an illustration of losing a good employee then provides some pointers for recruiting and retaining good staff.
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