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Here Is A Method That Is Helping New Managers To Delight Their Staff
How do you know you are getting the best from your staff? How do you know your staff are working to their full potential? This article will aid you to find out...

Other staff satisfaction surveys Related Articles

The Customer Satisfaction Trap
Most companies that use satisfaction surveys to learn how happy their customers are with their products and services often mislead themselves. What matters is not what customers say about the level of satisfaction, but whether they feel the value they received will keep them loyal. Loyalty or repurchase behaviour is the only true measure of customer satisfaction. As tools for measuring the value a company delivers to it’s customers, satisfaction surveys are not very useful because, amongst other reasons, they focus primarily on transactional issues, such as product quality, deliveries, technical knowledge, hygiene factors, product specs etc. These items are simply the minimum requirements for entry into the market.

Are Customer Satisfaction Surveys a Waste of Money
Customer satisfaction surveys are definitely in! Regardless of where you go or what you buy, the chances are that you will be asked to fill in a form to indicate your level of satisfaction with the product or service. Hotels, restaurants, fast food outlets, car rental companies and motor dealerships are all on the bandwagon. And we customers should be pleased that our suppliers are taking such a laudable interest in our welfare. With all this focus on customers, one would expect to observe a huge outbreak of brilliant customer service and awesome products in the marketplace. Sadly, this isn’t the case. My Mercedes dealership is still the same ineffectual, unreliable, unresponsive clod he was three years ago. All the surveys and irritating telephone calls have not made one iota of difference. So what is the problem?
Human Resources Buzz Words; are they all “Greek” to you?
Employee Engagement, Organization Effectiveness, Organization Development, Leadership Surveys, Employee Satisfaction Surveys……………
The "Customer Experience" versus "Customer Satisfaction"
Customer Satisfaction was the mantra of the 90's. You had to insure your customer was completely satisfied to guarantee repeat business. Compensation was tied to it, additional franchises, factory bonuses, and incentives. The world revolved around "Customer Satisfaction". Eventually the process mutated into a web of deceit, manipulation and fraud. Customers were coerced into returning their surveys with only a completely satisfied score. There were bribes of free products or services if you personally brought the survey in. But these surveys only measured prospects who bought, not the majority of your prospects who DID NOT. I believe you can learn more from this silent majority.
Effective Leadership = Business Success
Leadership plays a vital role in the building of any business and can have a direct effect on the attitudes of colleagues and staff which in turn affects products and services. The attitude and influence of the leader is also reflected in aspects such as staff satisfaction and retention.
Your CUSTOMER Satisfaction Is Tied To Your EMPLOYEE Satisfaction
WHAT DO YOUR CUSTOMERS REALLY THINK ABOUT YOU? We constantly endeavor to achieve 100% CUSTOMER SATISFACTION. We invest our time and money developing surveys and devising ways to improve our rate of return on those surveys. We empower the information gathered to correct individual problems and micromanage our way to solutions. In fact, much of the comments we act upon don’t really reflect upon the way our business is actually being conducted. These knee jerk reactions create more problems than they solve. The most important feedback never makes its way to our “gatherers”. Our BEST customers don’t respond to surveys and the truly DISSATISFIED customers will never give us a second chance.

Using Employee Engagement & Satisfaction Data to Strengthen Company Performance
Article discussed the differences between employee satisfaction surveys and employee engagement surveys as they relate to company performance.
Is There a Cost to Increased Productivity?
It's been proven again and again in staff surveys and research that it's people and they're happiness quotient in the workplace that makes all the difference in their effectiveness. Yet, when it comes to measuring productivity, many organizations don't pay any attention to staff satisfaction and the happiness quotient when they measure and implement changes regarding productivity. Is there a cost to increased productivity?

Implementing a Results Only Work Environment
Recently, Best Buy’s corporate office implemented a Results-Only Work Environment, following focus group sessions which revealed that employees most wanted TRUST from their leadership team. Best Buy has benefited so far from reduced voluntary staff turnover, a 35% increase in productivity, and immense improvements in employee satisfaction. Use our Employee Satisfaction Survey to get started on this path.
Few Employee Surveys Work
If you are tired of dealing with employee satisfaction surveys because they do not work, you need to read this article. In it you will find 10 tips to improve the effectiveness of any employee satisfaction survey.
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