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Customer Service in Japan
When travelling to Japan it is hard not to notice the politeness of the people, especially in the shops, malls, restaurants and other businesses. It is well worth a look at how and why they seem to have or at least present perfect customer service. We could learn a lot from them!
The Five Most Dangerous Trends In Australian Small Business Today!
It's safe to say most business owners have attended seminars on everything from leadership to sales and marketing and they say they know their importance. Some have paid business growth gurus thousands of dollars to show them how to grow their business and increase sales; they all say they know the importance of ongoing staff training and business innovation. They attend networking events to make new contacts to grow their business. However, there is plenty of evidence to show that while Australian SME owners are talking the talk, they are not walking the walk.
Staff Training : The Process
Beyond the technical task of implementing a new EMR system, you will be required to train your staff to use it well. Here is a working strategy for preparing a training plan to successfully bring your employees into the next generation.
The Pro & Con of Groupon
Groupon: The Pro & Con

How to control Shoplifting ? (Remedies to Shoplifting)
Not all of the following practical suggestion will apply to your retail business as the level of shop theft committed against your premises will depend on a range of factors. These include: 1. The type of goods you sell 2. The location 3. The layout of your shop and the style and location of your displays 4. The local crime rate 5. The hours you trade 6. The number of staffs you employ and their experience You need to consider all of your circumstances and then choose the preventive measures, which suits you the best. Remember - all retailers are at risk. Never think that your type of business isn’t.
Step Up to Staff Training – A Simple 4-Step Model
Staff training is important and yet oft forgotten in small and growing businesses - here is a simple 4 step model on how to make sure your staff get the training they need (and you profit from).
Autoresponders – Here’s Some More Unusual Uses For Them
You have probably heard about using autoresponders to set up ezines and sales pitches – but there are other just as profitable ways to use them. Here are just a few suggestions.
How Current are your Training Programs?
It's no mystery that companies are downsizing. How much knowledge are you letting out your door when you lay people off? What happens when jobs are combined? Are the employees who remain fully trained on their job requirements? Is there still a trainer 100% dedicated to training on a regular basis? What about your training materials? Are they still relevant. The business climate has changed and you have new challenges that perhaps you never faced before. Is anyone addressing these issues with a program that will teach your sales personnel how to sell to the new mentality of your customers?

The Art and Science of Giving and Receiving Feedback
How you give and receive feedback can make a huge difference to your success as a leader.

Other staff training Related Articles

Grow Your Business With More Effective OnThe Job Training
In many small businesses, such as fast food restaurants, the majority of training is on the job. These workplaces are often fast paced and have a high staff turnover. Yet their profitability depends on making sure staff are taught key skills as effectively and efficiently as possible.
Utilising coaching effectively in an organisation
Coaching is proven to be an effective way of increasing and maximising staff productivity – but do HR Professionals have enough first-hand experience to encourage buy-in at the top let alone to communicate the benefits of having a coach. Stephanie Ward explains why a coach is beneficial to staff - whether for intercultural training or the development of business skills - and how it differs from training.
E-Learning vs. Instructor Led Learning
The capability to teach and learn has changed a great deal with the advent of the internet. The classroom has changed and employee training reflects that change with new capacities to teach staff important information and skills. Training staff can be done with ease and cost-effectiveness thanks to technology and the ability of students to adapt their learning styles to new systems.
Alternatives to redundancies have benefits
The overall cost with redundancies is far more than just the initial redundancy pay an employee receives. You will need to add costs for the recruitment when you require staff again and the cost of training new recruits to have them reach the development stage your redundant staff were at prior to being made redundant. How do you place a cost on this? Then there are the negatives that come from any business making redundancies which includes low morale within the workforce which inevitably reduces production, performance and service. Good quality staff can leave for alternative employment due to the uncertainty which may happen after you have reduced to the number of staff you felt appropriate as they have been offered employment from interviews taken during the redundancy process. What is the cost of this?

Step Up to Staff Training – A Simple 4-Step Model
Staff training is important and yet oft forgotten in small and growing businesses - here is a simple 4 step model on how to make sure your staff get the training they need (and you profit from).
Sales Training for the Fiery Edge on your Competitors
Your company’s rival could be investing in sales training for their sales staff while your sales staff sits complacently at their office desks, perhaps reaching sales goals but never exceeding them. Not investing in sales training gives your competitors another edge that maybe you can’t afford to lose.

5 Timestealers You Must Avoid
Gary has a business, employing 7 staff. When he contacted me he was at a point where the stress from his business was so bad, that he would constantly wake up 3 or 4 times a night worried about everything ...his cash flow, staff, lack of clients and the affect all this was having on his personal well-being and family life. He didn't use a diary, had no way of planning and kept everything 'in his head'.Often his staff were idle because he hadn't spent time training them. That ensured the work didn't get done therefore causing Gary to lose clients.

Helpful Tips For Training New Staff Members
When you hire staff, your intention is to retain them. Providing them with the appropriate training will decrease their learning curve and increase their chance for success. This article provides some helpful tips for orienting and training new staff members.

Evaluating the Success of Your Training Program
It's important to get your staff up to speed with EMR by offering training. This training is most effective when you evaluate the success of the program by testing your staff's new skills.
Employee Training for Retention
Much is made of training employees to keep them around, but whether employee training for retention works or not remains to be seen with any long-term data. Keeping good employees is tough for business owners, so the carrot of training and improvement is often used to retain quality staff. But is this a cost-effective way to ensure a superior staff or is it too uncertain?
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