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staff training Tagged Articles
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Customer Service in Japan
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| When travelling to Japan it is hard not to notice the politeness of the people, especially in the shops, malls, restaurants and other businesses. It is well worth a look at how and why they seem to have or at least present perfect customer service. We could learn a lot from them! |
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The Five Most Dangerous Trends In Australian Small Business Today!
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| It's safe to say most business owners have attended seminars on everything from leadership to sales and marketing and they say they know their importance. Some have paid business growth gurus thousands of dollars to show them how to grow their business and increase sales; they all say they know the importance of ongoing staff training and business innovation. They attend networking events to make new contacts to grow their business. However, there is plenty of evidence to show that while Australian SME owners are talking the talk, they are not walking the walk. |
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Staff Training : The Process
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| Beyond the technical task of implementing a new EMR system, you will be required to train your staff to use it well. Here is a working strategy for preparing a training plan to successfully bring your employees into the next generation. |
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The Pro & Con of Groupon
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| Groupon: The Pro & Con
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How to control Shoplifting ? (Remedies to Shoplifting)
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| Not all of the following practical suggestion will apply to your retail business as the level of shop theft committed against your premises will depend on a range of factors.
These include:
1. The type of goods you sell
2. The location
3. The layout of your shop and the style and location of your displays
4. The local crime rate
5. The hours you trade
6. The number of staffs you employ and their experience
You need to consider all of your circumstances and then choose the preventive measures, which suits you the best. Remember - all retailers are at risk. Never think that your type of business isn’t. |
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Step Up to Staff Training – A Simple 4-Step Model
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| Staff training is important and yet oft forgotten in small and growing businesses - here is a simple 4 step model on how to make sure your staff get the training they need (and you profit from). |
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Autoresponders – Here’s Some More Unusual Uses For Them
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| You have probably heard about using autoresponders to set up ezines and sales pitches – but there are other just as profitable ways to use them. Here are just a few suggestions. |
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How Current are your Training Programs?
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| It's no mystery that companies are downsizing. How much knowledge are you letting out your door when you lay people off? What happens when jobs are combined? Are the employees who remain fully trained on their job requirements? Is there still a trainer 100% dedicated to training on a regular basis? What about your training materials? Are they still relevant. The business climate has changed and you have new challenges that perhaps you never faced before. Is anyone addressing these issues with a program that will teach your sales personnel how to sell to the new mentality of your customers? |
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The Art and Science of Giving and Receiving Feedback
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| How you give and receive feedback can make a huge difference to your success as a leader. |
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